VanMoof Previous Terms and Conditions

VanMoof General Terms and Conditions
Effective from 7 April 2021 to 19 April 2021

Definitions
1. Definitions: In these general terms and conditions (“Terms”), the following definitions shall apply:
  1. Agreement: any and every agreement entered into in a signed writing between VanMoof and a Client including these Terms, and any amendment thereto.
  2. Bike Doctor: a VanMoof certified bike mechanic who works in our physical store locations & warehouses;
  3. Bike Hunting: the process by which a personnel of VanMoof who is specialized in the retrieval “hunting” of stolen VanMoof bikes goes to “hunt”/”look for” stolen VanMoof bikes;
  4. Client, You or Your: all natural or legal persons with whom VanMoof enters into an Agreement or with whom VanMoof is negotiating about the conclusion of an Agreement;
  5. Consumer: the Client being a natural person who acts for purposes outside a business to whom VanMoof sells and/or delivers Products and to whom VanMoof provides Services;
  6. Order: any order issued by a Client to VanMoof in any form whatsoever;
  7. Privacy Policy: the statement to be consulted by the Client on the website of VanMoof regarding the processing of personal data, which may be amended from time to time and which is incorporated herein by reference and is located at https://www.vanmoof.com/privacy;
  8. Products: any and all goods which are the subject of an Agreement;
  9. Services: all services provided by VanMoof to the Client, which are directly linked to the Purchase of a VanMoof Product by a Client (e.g. POMT-Service or POMM-Service as defined in this Agreement);
  10. VanMoof or We or Us: The private company with limited liability under Dutch law VanMoof B.V., having its registered offices in Amsterdam, the Netherlands;
  11. VanMoof Brand Store: a physical sales or repair or both location of VanMoof, current addresses are listed on the Website.
Applicability
1. The present Terms shall comprise a part of all Agreements and shall be applicable to all Product sales and related Services, actions and legal transactions between VanMoof as a seller and a Client.
2. Applicability of any general terms and conditions applied by Client is explicitly dismissed by VanMoof.
3. Contact information relevant to the Client that relate to the identity of VanMoof:
  For Sales and Services purchased on our Website;
  • VANMOOF B.V., Mauritskade 55 (1092 AD), Amsterdam, the Netherlands;
  • Contact: support@vanmoof.com, tel. +31202051079;
  • NL Chamber of Commerce: 34227663
Quotations, Agreements, Product descriptions, services and definitions
1. A quotation or (price) offer shall not be binding on VanMoof and shall qualify only as an invitation to the Client to place an Order.
2. An Agreement shall only come into effect to the extent VanMoof accepts an Order from the Client in writing or if VanMoof executes an Order or other writing. If at the request of Client VanMoof carries out any work for Client before an Agreement is effective, then Client shall remunerate VanMoof therefore in accordance with VanMoof’s customary rates payable upon receipt of an invoice.
3. After acceptance of an Order, VanMoof shall at all times be entitled to cancel such Order without liability and without stating its reasons after acceptance of such Order, in which case VanMoof shall not be obliged to refund or pay any more than advance payments already made by Client, if any.
4. VanMoof shall observe due care in informing the Client of the figures, measurements, weights, features other information applicable to the Products, but cannot warrant that these shall be free of deviations. Any specifications or samples demonstrated or made available shall be no more than indications of the Products concerned. If the Client should be able to demonstrate that the Products supplied by VanMoof materially deviate from the information provided by VanMoof or from the samples, the Client shall have the right to terminate the Agreement, within a reasonable time after delivery of the Product, to the extent however that such a dissolution should be necessary in reason and without VanMoof being liable for damages of any kind.
5. Integration with the Apple's Find My network is provided free of charge. VanMoof reserves the right to suspend or discontinue this integration at any time and without prior notice. This discontinuation will not be a reason to revoke, cancel or otherwise terminate the Agreement(s) with VanMoof. Use of Apple's Find My network is subject to VanMoofs privacy policy: www.vanmoof.com/privacy. You agree that VanMoof will not be liable for any issues with Apple’s Find My network, reliability or failure to perform.
Peace of Mind Theft Service
1. Subject to the terms of article 4.5, VanMoof provides a Peace of Mind Theft Service (the “POMT-Service”) to safeguard VanMoof bike owners. The POMT-Service maximises the chances to VanMoof bike owners of getting their bike back in the event it does get stolen. In order to use this POMT-Service, You will need to establish and maintain a member account in good standing ("Account"). VanMoof may accept or reject account applications for an account based on our sole discretion.
2. You may not use another member's Account, permit anyone else to use your Account, or assign or otherwise transfer your Account to any other person or entity. When applying for and creating your Account, You must provide accurate and complete information, and keep such information updated and accurate throughout the term of your POMT-Service policy. You are solely responsible for the activity that occurs on your Account, and You must keep your Account password secure. You must notify VanMoof immediately of any breach of security or unauthorized use of your Account. VanMoof will not be liable for any losses caused by any unauthorized use of your Account.
3. You may control your Account and how You interact with the POMT-Service by changing the options in your Settings page on my.vanmoof.com. By providing your email address to VanMoof, You consent to our use of that email address to send You POMT-Service-related emails, including any notices required by law, in lieu of communication by postal mail. By providing your mobile phone number to VanMoof, You consent to our use of the phone number to send You POMT-Service-related SMS messages. You cannot opt-out of POMT-Service-related emails or SMS messages as these are vital to performing our POMT-Service to You, unless You terminate the POMT-Service.
4. Purchasing Terms
  1. The POMT- Service can be purchased at the same time as your VanMoof bike.
5. POMT-Service Rules
  1. In using the POMT-Service and/or the related POMT-Service app, You agree not to engage in any of the following prohibited activities:
  2. copying, distributing, or disclosing any part of the POMT-Service in any medium, including without limitation by any automated or non-automated "scraping";
  3. using any automated system, including without limitation "robots," "spiders," "offline readers," etc., to access the POMT-Service in a manner that sends more request messages to the VanMoof servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser, except that VanMoof grants the operators of public search engines revocable permission to use spiders to copy materials from VanMoof.com for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials;
  4. transmitting spam, chain letters, or other unsolicited email;
  5. attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the POMT-Service;
  6. uploading invalid data, viruses, worms, or other software agents through the POMT-Service;
  7. collecting or harvesting any personally identifiable information, including account names, from the POMT-Service;
  8. using the POMT-Service for any commercial solicitation purposes;
  9. impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity;
  10. interfering with the proper working of the POMT-Service;
  11. accessing any content on the POMT-Service through any technology or means other than those provided or authorized by the POMT-Service;
  12. or bypassing the measures We may use to prevent or restrict access to the POMT-Service, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the POMT-Service or the content therein.
  13. VanMoof may permanently or temporarily terminate, suspend, or otherwise refuse to permit your access to the POMT-Service without notice and liability for any reason, including without limitation if in VanMoof’s sole determination You violate any provision of these Terms. VanMoof also retains the right to remove or suspend accounts for any reason, including a violation or suspected violation of these Terms. All aspects of the POMT-Service are subject to change or elimination at VanMoof sole discretion. VanMoof reserves the right to interrupt the POMT-Service with or without prior notice for any reason. You agree that VanMoof will not be liable to You for any interruption of the POMT-Service, delay or failure to perform.
6. We will not provide any service in respect of claims which are caused directly or indirectly by any of the following:
  1. You deliberately leaving your bike unlocked and/or unattended unless You can demonstrate to our reasonable satisfaction that other precautions were taken to protect your bike;
  2. You did not lock your bike with the VanMoof provided lock at the time it was stolen;
  3. a malfunction of any software, application or other material downloaded to your bike from third parties by You or anyone else using your bike with your permission;
  4. the effect of any virus, “back door”, “time bomb”, “Trojan horse”, “drop dead device” or malware on your equipment;
  5. theft from any property unless You can demonstrate to our reasonable satisfaction that there was forced entry to the property or the theft had taken place despite You taking reasonable precautions to protect your bike;
  6. confiscation of your equipment by any government or public authority;
  7. unauthorized adjustment to or alteration of your bike;
  8. war, invasion, act of foreign enemy, hostilities, civil war, terrorism, rebellion, revolution or military or usurped power;
  9. without a crime reference number from the local police department;
  10. when theft of the bike is covered under any other insurance policy stated under your name;
  11. more than three (3) thefts within the term of your POMT-Service policy;
  12. any damage to your bike caused by You or others before the theft of the bike;
  13. if your bike was outside the following countries at the time it was stolen; the Netherlands, Germany, Japan, USA, Belgium, Luxembourg, France, Spain, United Kingdom, Ireland, Austria, Denmark, Finland, Italy, Latvia, Poland, Portugal, Sweden;
  14. routine servicing or repairs by anyone not authorized by VanMoof;
  15. any defect or fault covered by a supplier's guarantee or warranty;
  16. costs suffered by You as a result of not being able to use the bicycle, or any costs other than the replacement of the bicycle.
7. In addition, You will have no service for any of the following:
  1. accessories, or other equipment attached to the bike after your equipment was accidentally lost or stolen;
  2. when You have not reported the bike stolen in the app within seven (7) calendar days after You pressed charges or reported it to the police;
  3. the POMT-Service is applicable to a specific bike frame number and not a user;
  4. not following the manufacturer’s instructions.
8. How to claim
  1. Follow the step by step instructions below to report a claim.
  2. Confirm that your VanMoof bike has really been stolen. If possible, contact the owner or management of the last known location of your bicycle to see if it has been found.
  3. Report the theft to the police (or local police if abroad at the time of the theft) as soon as possible and obtain a report or crime reference number together with details of the police station. We encourage You to report any theft ideally immedeately but in no event later than within 7 (seven) calendar days. .
  4. Prior to the claim, You must be registered in the VanMoof POMT-Service app and the stolen VanMoof bike must be registered under your Account.
  5. To make a claim please login to your Account and register your VanMoof bike as stolen.
  6. VanMoof will follow up on your claim within 48 (forty eight) hours to validate the theft and start the Bike Hunting process.
  7. VanMoof will only make use of location tracking with regard to Your VanMoof bike in the event that Your VanMoof bike has been registered as stolen.
  8. Clients have the possibility to transfer the POMT-Service when selling their VanMoof bike to a third party. In this event, the remainder of the POMT-Service will follow the VanMoof bike to the new owner.
  9. Should you be eligible for a new bike under the POMT-Service, you will receive one of the same (or better) age and condition.
  10. Should you be eligible for a new bike under the POMT-Service, you will receive one under the condition that you transfer the title of ownership of the old bike to VanMoof. This allows VanMoof to claim the old bike in case it will eventually be recovered.
Peace of Mind Maintenance Service
1. In addition to the warranty as described in article 13 of these Terms, the Client has the possibility to purchase a Peace of Mind Maintenance Service (the “POMM-Service”), which covers maintenance costs caused by normal wear and tear after purchasing the VanMoof Bike. Only in the event the Client purchases the POMM-Service, this article 5 will apply.
2. For the duration of the POMM-Service, VanMoof will carry out maintenance and repairs on the bicycle (parts and labour) insofar as such work is required as a result of normal wear and tear through normal use.
3. The Client will be eligible for free ad-hoc & scheduled maintenance checks conducted by a VanMoof Bike Doctor with regard to the following conditions:
  1. VanMoof reserves the right to define which maintenance checks are to be performed by a Bike Doctor or which can be conducted by the Client himself. In the event of any self-maintenance, the Client agrees to use original VanMoof parts during the maintenance as to avoid not being entitled to the benefits of the POMM-Service. If the Client is not able to prove the maintenance has been performed or any damage is incurred due to the use of not approved VanMoof parts or accessories, VanMoof reserves the right to invoice the Client for the costs incurred by VanMoof as a result of the incorrect maintenance.
  2. Ad-hoc repairs are subject to fair-use of the Product and can be declined should it become evident that the Client is mistreating the Agreement and Product. Fair-use of the Product includes, among other things, the confirmation of the Client with regard to regular maintenance appointments with VanMoof Bike Doctors in the event the Client is being notified via email or in POMM-Service app updates, as to avoid unnecessary damage and/or wear and tear of mechanical items.
4. In order to use this POMM-Service, You will need to establish and maintain a member account ("Account") in good standing. To be able to offer You these POMM-Service, We need to process personal data such as your name, (email) address, phone number and location. By applying for an Account, You give us permission to disclose some of your personal information to third parties for verification purposes, and to obtain additional information about You. VanMoof may accept or reject account applications for an account based on our sole discretion.
5. You may not use another member's Account, permit anyone else to use your Account, or assign or otherwise transfer your Account to any other person or entity. When applying for and creating your Account, You must provide accurate and complete information, and keep such information updated and accurate throughout the term of the POMM-Service. You are solely responsible for the activity that occurs on your Account, and You must keep your Account password secure. You must notify VanMoof immediately of any breach of security or unauthorized use of your Account. VanMoof will not be liable for any losses caused by any unauthorized use of your Account.
6. You may control your Account and how You interact with the POMM-Service by changing the options in your Settings page on my.vanmoof.com. By providing your email address to VanMoof, You consent to our use of that email address to send You POMM-Service-related emails, including any notices required by law, in lieu of communication by postal mail. By providing your mobile phone number to VanMoof, You consent to our use of the phone number to send You POMM-Service-related SMS messages. You cannot opt out of POMM-Service-related emails or SMS messages as these are vital to performing our POMM-Service to you, unless You terminate the POMM-Service.
7. Maintenance intervals are subject to kilometres ridden on the bike and the Client will be informed via email or POMM-Service app updates.
8. The prohibited activities as described in article 4.6, shall also apply with regard to the POMM-Services and/or app. In using the POMM-Service and/or the POMM-Service app, You agree not to engage in the prohibited activities as described in article 4.6.
  1. VanMoof may permanently or temporarily terminate, suspend, or otherwise refuse to permit your access to the POMM-Service without notice and liability for any reason, including if in VanMoof's sole determination You violate any provision of the Terms as described in this article 14.9. VanMoof also retains the right to remove or suspend Accounts for any reason, including a violation or suspected violation of these Terms. All aspects of the POMM-Service are subject to change or elimination at VanMoof's sole discretion. VanMoof reserves the right to interrupt the POMM-Service with or without prior notice for any reason. You agree that VanMoof will not be liable to You for any interruption of the POMM-Service, delay or failure to perform.
9. Without limitation to Art. 5.10, The POMM-Service encompasses costs related to replacing or repairing mechanical items due to wear and tear with normal use of the bicycle, including but not limiting to; tightening components, lubricating components, the replacement of brakes, brake pads, wheels, handlebars, handlebar controls and buttons, chain, chain guard or kickstand, or a combination thereof.
10. The POMM-Service shall not cover repair or replacement costs which are caused directly or indirectly by any of the following:
  1. Flat tires, damage due to accidents, damage due to vandalism, damage of electrical components, repair or replacement of parts that fall out of the warranty period, shipping costs to and from service locations.
  2. a malfunction of any software, application or other material downloaded to your bike from third parties by You or anyone else using your bike with your permission;
  3. The effect of any virus, “back door”, “time bomb”, “Trojan horse”, “drop dead device” or malware on your equipment;
  4. adjustment to or alteration of your bike without original VanMoof parts/accessories;
  5. any damage to your bike caused by You or others to the bike;
  6. routine servicing or repairs by anyone not authorized by VanMoof; or
  7. costs suffered by You as a result of not being able to use the bicycle, or any costs other than the replacement of the bicycle.
11. VanMoof Bike Doctors reserve the right to define which mechanical pieces need replacing during a check-up.
12. For the purpose of maintenance and repair work, whether or not instigated by VanMoof, the Client must transport the bicycle to and from a VanMoof Brand Store, or remote “fixer network” locations or arrange for such transportation to one of these locations. This obligation applies throughout the duration of the Agreement, even in the event of a large or larger distance between the Client and the nearest VanMoof Brand Store occurring as a result, for example, of a new address of the Client or the closure/relocation of a VanMoof Brand Store. VanMoof shall be entitled (but not required) to repair damage to the Bicycle caused by circumstances for which the Client is liable at the expense of the Client.
13. The Client has the right to cancel the purchase of the POMM-Service within a cancellation period of 14 (fourteen) calendar days following the date on which the bike is delivered, without giving any reason.
14. To exercise the cancellation right as referred to in article 5.13, the Client must timely notify VanMoof clearly, in writing (by letter or e-mail) or via the web portal of their wish to cancel the POMM-Service.
15. Clients have the possibility to transfer the POMM-Service when selling their VanMoof bike to a third party. In this event, the remainder of the POMM-Service will follow the VanMoof bike to the new owner.
Amendments
1. Notwithstanding article 2, amendments of any provision in any Agreement or in the Terms may only be agreed by prior written consent of both parties.
2. If an amendment or adjustment as referred to in the previous article is agreed, such amendment or adjustment shall only apply to the Agreement concerned, unless expressly stated otherwise.
Prices
1. All VanMoof’s prices are in EUR/USD/GBP/JPY unless expressly stated otherwise. Insofar as prices are stated in other currency than EUR/USD/GBP/JPY, than such statement of price is deemed to be based on the EUR/USD/GBP/JPY equivalent of such price at the date that the price statement was made. Prices are exclusive of value added tax or any other sales tax. Costs of packing and despatch, import and export duties and taxes and any other surcharges, levies or taxes imposed or charged in respect of the Products and the transportation thereof shall be for the Client’s account.
2. Prior to delivery, any change of factors having an impact on the prices of VanMoof, including but not limited to rates of third parties, currency exchange rates, insurance rates, import and export duties and any other charges payable upon importation or exportation, freight charges and other charges, levies or taxes, may be charged on to Client by VanMoof.
3. Service fees; You agree to the fees and charges, terms of sale, payment and billing policies applicable to your use of the POMT-Services or POMM-Services (“Services”) as stated in these Terms. VanMoof may add new services for additional fees and charges, or amend fees and charges for existing Services, at any time in its sole discretion. All fees and charges for your use of the Service are non-refundable, except as may be expressly stated in Terms. If at any time fees for an existing Service are increased, You are of course free to cease your use of the Service by providing notice and sending it to the e-mail address as indicated in article 2.3 above. Continued use of the Service will be treated as your agreement to the new terms.
Payment
1. The delivery period indicated by VanMoof shall be based on the circumstances applicable to VanMoof at the time the Agreement is entered into and, to the extent dependent on performance by third parties, on the information that those third parties provided to VanMoof. All delivery dates are estimates only.
2. The delivery period shall commence on the date of VanMoof’s written Order confirmation. If, in order to execute the Order, VanMoof requires information from the Client, the delivery period shall commence on the date on which VanMoof disposes of all the necessary information or resources, but not earlier than the date of the written Order confirmation.
3. The Client shall not be entitled to claim any compensation in the event of an overdue delivery period. Neither shall the Client be entitled to dissolve the Agreement in such an event, unless the Client is considered to be a Consumer. Consumers have the right to dissolve the Agreement after they have requested to deliver within a reasonable timeframe or such timeframe as provided by law and VanMoof was not able to deliver within that reasonable period or timeframe as provided by law.
4. VanMoof shall at all times be entitled to deliver in part-consignments.
Right of Withdrawal
1. If You are a Consumer, You have the right to withdraw from your purchase and return your order without giving any reason and without extra costs.
2. The withdrawal period shall expire after 14 (fourteen) calendar days from the day on which You or a third party other than the carrier indicated by You acquires physical possession of the Products. When Products are delivered in multiple lots or pieces, the withdrawal period shall expire after 14 (fourteen) calendar days from the day on which You acquire the physical possession of the last lot or piece.
3. Please note that You cannot exercise a right to withdrawal in case of Products made to the Consumer's specifications or clearly personalized.
4. You shall send back the Products in the original box or the box provided by VanMoof according to article 12.3 of these Terms or hand them over to VanMoof, without undue delay and in any event not later than 14 (fourteen) calendar days from the day on which You communicate your withdrawal from this contract to Us. The deadline is met if You send back the Products before the period of 14 (fourteen) calendar days has expired.
5. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Products. Installing the pedals and/or adjusting the handlebar and/or adjusting the saddle is likely to create small claws. To the extent that these actions are not necessary to establish the nature, characteristics and functioning of the bike, You are liable towards VanMoof for any diminished value caused by these actions.
6. In case You withdraw, VanMoof can refuse repayment as long as VanMoof has not received the returned goods or until You have proved You have returned the Products, depending on which event occurs first.
7. VanMoof shall reimburse You the purchase amount of the Products including any shipping costs charged with regard to the delivery of the Products no later than 14 (fourteen) calendar days starting from the day We received your returned Products.
8. VanMoof shall use the same means of payment as You used for the initial transaction, unless You have expressly agreed otherwise and provided that You do not incur any fees as a result of such reimbursement. VanMoof shall not, however, reimburse the supplementary costs, if You have expressly opted for a type of delivery other than the least expensive type of standard delivery offered by VanMoof.
9. You shall handle the Order as well as the packaging with the utmost care during the first 14 (fourteen) calendar days after delivery. As a Consumer You will be liable for any diminished value of the goods resulting from the handling of the Products other than what is necessary to establish their nature, characteristics and functioning. In order to establish the nature, characteristics and functioning of the Products, You should only handle and inspect the Product in the same manner as You would be allowed to do in a shop.
Delivery and risk
1. If and to the extent that parties have not explicitly agreed in writing on the (costs of) delivery of the Products and the transfer of risk, the delivery shall be made at VanMoof’s premises, and the risk of the Products and the packing thereof shall be transferred to the Client at the moment the Products are ready for dispatch, while the dispatch shall be effected for the Client’s account and risk. In the event the Client is considered to be a Consumer, the foregoing in article 9.1 shall not apply and the moment of delivery and transfer of risk is the moment that the Consumer has taken receipt of the Products.
2. If the Client should fail to collect the Products it has ordered or should fail to do so promptly, it shall be in default without requiring a written notice of default. In such event VanMoof shall be entitled to store the Products for the Client’s account and risk and to sell these to a third party. The Client shall remain liable for the purchase price plus the interest and costs (by way of compensation) after the deduction of the net proceeds of such sale to a third party, if any.
Retention of title
1. Irrespective of the actual delivery date, the title to the Products shall not be transferred to the Client until it has paid VanMoof the sum outstanding in respect of the Products in full, including the purchase price, any surcharges, interest, taxes and costs payable pursuant to the Terms or an Agreement and any services rendered or to be rendered in respect of the Products.
2. The Client shall not be authorized to rent, let or make the Products available in use to third parties, to pledge them or to otherwise encumber them in favour of third parties until VanMoof has transferred the title of those Products to the Client.
3. If and as long as the title to the Products has not yet been transferred to the Client, the Client shall inform VanMoof forthwith in writing in the event that the Products are seized, attached, garnished or if any other claim should be made with regard to the Products.
4. In the event of attachment, seizure, garnishment, bankruptcy, involuntary liquidation or a (provisional) moratorium of payments, the Client shall immediately inform the administrator or liquidator, the bailiff or the process-server serving the seizure, garnishment or attachment, of VanMoof’s rights of title.
Inspection and complaints
1. The Client shall be obliged to carefully inspect the Products immediately upon arrival at their destination or to have these examined upon receipt by the Client itself or any third party acting at its instructions, whichever is earlier. VanMoof must be informed in writing to support@vanmoof.com of any complaints in respect of defects to the Products or any discrepancies in quantity, weight or quality between the Products supplied and the specification thereof in the relevant order confirmation or invoice no later than within five (5) calendar days after the receipt of the Products. The notification of the Client must give a clear and precise description of the complaints in respect of defects invoked by the Client. The Client must notify VanMoof of defects that could not in reason have been discovered within the above mentioned period in writing immediately after discovery, but in any case no later than within 14 (fourteen) calendar days of the receipt of the Products. Should the Client fail to inform VanMoof within the above mentioned term, its rights to exercise any of its rights with regard to such irregularity or defect have lapsed.
2. The Client shall be obliged to immediately cease the use of the Products concerned after discovering any irregularity or defect, under penalty of lapse of the right to exercise any of its rights with regard to such irregularity or defect. The Client shall provide any cooperation VanMoof may require in order to investigate the complaint.
3. The Client shall not be entitled to return Products to VanMoof before VanMoof has agreed in writing to such return. The return shipping is free and there are no costs associated with it for the Client. The Products shall remain at risk of the Client until receipt by VanMoof of such Products.
4. Other obligations and responsibility of the Client:
  1. The Client shall at all times make any and all information necessary for the execution of VanMoof’s activities available timely and shall warrant the accuracy and comprehensiveness thereof.
  2. The Client shall not be entitled to remove or make invisible any trademarks or identifying marks on the Products, any documents accompanying and/or regarding the Products.
  3. The Client shall not copy, modify, reverse engineer, decompile, disassemble or otherwise tamper with the Product, its components and/or the Services.
Warranty
1. VanMoof guarantees each new VanMoof S3/X3 bicycle frame against defects in workmanship and materials for three (3) years * from the date of delivery. All original components are guaranteed for a period of three (3) years * from the date of delivery.
2. This warranty referred to in article 13.1 is expressly limited to the replacement of a defective frame, or defective parts and is the sole remedy of the warranty. This warranty applies to the original owner and is transferable for the remaining period in the event of a new owner having purchased the bike.
3. Claims under the warranty must be made directly to your point of purchase in your country, whereby proof of the purchase is required. The replacement of boxes is not covered by the warranty. In the event You need a replacement of the box, We’ll send You one for an additional fee.
4. This warranty does not cover normal wear and tear, improper assembly or follow-up maintenance, or installation of parts or accessories. The warranty does not apply to damage or failure due to accident, misuse, abuse, or neglect. Modification of the frame or components shall void this warranty. The warranty shall not apply in case of a copy, modification, reverse engineering, decompiling, disassembly of or otherwise tampering with the Product, its components and/or the Services. VanMoof is not responsible for incidental or consequential damages. This warranty does not affect the statutory rights of the Consumer.
5. The incorporated battery of the bike is tested and should perform over 800 charge cycles before it falls below 70% of its original total capacity during the warranty period as described in article 13.1 of these Terms. A different warranty period applies for heritage models and outlet sales without prejudice to the other terms and conditions of article 13. This different warranty period will be stated in during the check out process for your purchase.
Force majeure
1. If VanMoof is unable to fulfil any of its obligations towards Client due to force majeure, these obligations shall be suspended during the force majeure situation.
2. If a force majeure situation has lasted for one (1) calendar month, both parties have the right to dissolve the Agreement in writing entirely or in part. In the event of force majeure of VanMoof, Client is not entitled to any compensation or damages, not even if VanMoof would enjoy any benefit as a result of such force majeure.
3. Force majeure on the part of VanMoof is to be understood as a case of overmacht as mentioned in article 6:75 Dutch Civil Code, and furthermore any circumstance beyond the control of VanMoof hindering the fulfilment of its obligations towards Client entirely or in part or because of which VanMoof cannot be expected in all fairness to fulfil its obligations, regardless whether such circumstance could have been foreseen at the time when the Agreement was concluded. Such circumstances include but are not limited to fires, acts of terrorism, strikes and lockouts, the outbreak and/or spread of viruses and/or diseases, stagnation or other production problems suffered by VanMoof or its suppliers, or problems in the transportation provided by VanMoof or any third parties, any government measures, as well as the inability to obtain any permit or licence from any governmental body.
4. Parties shall notify each other as soon as possible of any (possible) force majeure situation.
VanMoof’s Products
1. VanMoof warrants only those features, qualities of its Products that are explicitly agreed in writing. All other specific or implied warranties are – to extent allowed under applicable mandatory law – hereby expressly excluded.
2. If VanMoof should deliver Products to the Client which VanMoof has obtained from its own suppliers, VanMoof shall at no time be obliged to honour a warranty or liability in respect of the Client which is more far-reaching than that which VanMoof can claim from its own supplier.
3. Except as provided in section 13.1, if, in VanMoof’s opinion, the Client has been able to prove that any Products supplied by VanMoof to the Client do not function properly, VanMoof may choose, at its sole discretion, between:
  1. re-supplying the Products upon the return of the Products;
  2. modifying the Products properly;
  3. to grant the Client a discount on the purchase price to be agreed by mutual consent.
  4. VanMoof shall be fully discharged of its warranty obligations by complying with one of the options described above, and it shall not be held to pay any further compensation or damages.
  5. The Products shall remain completely for the Client’s risk even if VanMoof should carry out any repairs to the Products.
Liability
1. Any liability of VanMoof shall at all times be limited to the sum insured that shall be paid in such case under the liability insurance policies taken out by VanMoof. These insurance policies have limited cover, inter alia with respect to the amount of the damages and the number of insured events per year. Upon request thereto, access may be obtained to the insurance cover note. Should no payment be made by virtue of aforementioned insurance policies, regardless of the grounds, the liability of VanMoof shall be limited to the fee that was invoiced by VanMoof and paid by Client in connection with the delivery at hand during a 12 (twelve) month period directly preceding the date on which the event leading to liability occurred, up to a maximum liability of € 10,000 (ten thousand Euro).
2. In the event that VanMoof involves third parties, VanMoof shall not accept any liability whatsoever for failure to perform on the part of such third party except for failure to perform on the part of VanMoof itself — to which article 16.1 applies. If the Client brings legal action directly against a third party, the Client shall indemnify VanMoof against any claims by such third party in connection with such claim as well as against all expenses to be incurred by VanMoof.
3. All rights of legal action and other powers of the Client towards VanMoof in connection with the Products delivered by VanMoof shall lapse upon expiry of a one (1) year term after the date on which the Client has become aware of - or could in all fairness have been aware of - the existence of such rights and powers.
Termination
1. If Client fails to fulfil any of its obligations arising from the Agreement properly or in time, Client shall be in default and VanMoof shall be entitled without any default notice:
  1. to suspend the fulfilment of the Agreement until payment has been adequately guaranteed; and/or
  2. to dissolve the Agreement with Client entirely or in part;
  3. all this without prejudice to VanMoof's other rights under any Agreement whatsoever and without VanMoof being held to any damages.
2. If VanMoof exercises its right of termination as mentioned in article 17.1, VanMoof is authorized to set off any amount which may possibly be refunded to Client with a remuneration for activities already carried out as well as with a compensation for loss of profit.
3. In the event of bankruptcy, (provisional) suspension of payment, liquidation or attachment of one or more assets of Client or if Client is aware that any of these situations may occur, Client must notify VanMoof thereof as soon as possible.
4. "In case of a situation as referred to in article 17.3, all Agreements with Client shall be terminated immediately by notice from VanMoof or VanMoof may notify Client that it wishes (part of) the Agreement concerned to be fulfilled, in which case VanMoof is entitled without any default notice:
  1. to suspend fulfilment of the Agreement(s) concerned until payment has been adequately guaranteed; and/or
  2. to suspend all its payment obligations, if any, towards Client;
  3. all this without prejudice to VanMoof’s other rights under any Agreement whatsoever and without VanMoof being held to any damages.
5. In the event of a situation as referred to in article 17.3, all VanMoof’s claims against Client shall be immediately payable in full.
Transfer of rights and obligations
1. VanMoof is allowed to transfer to third parties the rights and obligations described in any Agreement with Client. If obligations of VanMoof are transferred, VanMoof must inform Client aforehand and Client shall be entitled to terminate the Agreement by the date on which the transfer shall take place. In such case, VanMoof shall not be liable for any damages. Client cannot transfer to third parties any rights or obligations from any Agreement unless after consent thereto by VanMoof. Any attempted assignment in violation of this Section shall be null and void. The Agreement shall be binding on any permitted successor or permitted assignee.
Privacy
1. We care about Your privacy. In the performance of this agreement we process and safeguard your personal data according to our Our Privacy Policy. See www.vanmoof.com/privacy.
Conversion
1. If and insofar as any provision of these Terms cannot be invoked due to any imperative rule of law, the unfair character of these Terms or grounds of reasonableness and fairness, the provision concerned, as far as contents and essence are concerned, shall in all events have a corresponding meaning to such an extent that the provision concerned may indeed be rightfully invoked.
Applicable law, competent court
1. The law of the Netherlands shall be applicable to the present Terms and to all other Agreements. The applicability of the Uniform Law on the International Sale of Movable Property, the Uniform Law on the Formation of International Contracts for the Sale of Goods as well as the Vienna Convention on the Sale of goods is excluded.
2. Any disputes arising from the Agreement or these Terms shall be brought exclusively before the competent court in Amsterdam.
Amendment of Terms
1. Unless otherwise provided herein, these Terms may be amended on the part of VanMoof by mere notification to Client. In the absence of any protest within 30 (thirty) calendar days after notification the amended Terms shall apply to all new Agreements as of the day of notification as well as to all current Agreements if and insofar as these are carried out after the day of notification.

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VanMoof General Terms and Conditions.
Effective from 21 April 2020 to 7 April 2021

Definitions
1. In these general terms and conditions (“Terms”), the following definitions shall apply:
  1. Agreement: any and every agreement entered into between VanMoof and a Client including these Terms, any amendment thereto and any actions or legal transactions connected with the execution of that Agreement and, seen in retrospect, any and all actions and legal transactions necessary for entering into that Agreement;
  2. Bike Doctor: a VanMoof certified bike mechanic who works in our physical store locations & warehouses;
  3. Bike Hunting: the process by which an employee of VanMoof who is specialized in the retrieval "hunting" of stolen VanMoof bikes goes to "hunt"/"look for" stolen VanMoof bikes;
  4. Client or You: all natural or legal persons with whom VanMoof enters into an Agreement or with whom VanMoof is negotiating about the conclusion of an Agreement;
  5. Consumer: the Client being a natural person who acts for purposes outside a profession to whom VanMoof sells and/or delivers Products and to whom VanMoof provides Services;
  6. Order: any order issued by a Client to VanMoof in any form whatsoever;
  7. Privacy Policy: the statement to be consulted by the Client on the website of VanMoof regarding the processing of personal data;
  8. Products: any and all goods which are the subject of an Agreement;
  9. Services: all services provided by VanMoof to the Client, which are directly linked to the Purchase of a VanMoof Product by a Client (e.g. POMT-Service or “POMM-Service” as defined in this Agreement);
  10. VanMoof or We or Us: The private company with limited liability under Dutch law VanMoof B.V., having its registered offices in Amsterdam, the Netherlands;
  11. VanMoof Brand Store : a physical sales & repair location of VanMoof located in Amsterdam (NL), Paris (FR), London (UK), Berlin (DE), New York (USA), San Francisco (USA), Seattle (USA), Tokyo (JP) & Taipei (TW), current addresses are listed on the Website.
Applicability
1. The present Terms shall comprise a part of all Agreements and shall be applicable to all product sales and related Services, actions and legal transactions between VanMoof as a seller and a Client.
2. Applicability of any general terms and conditions applied by Client is explicitly dismissed by VanMoof.
3. The contact information relevant to the Client that relate to the identity of VanMoof are as follows:
  • trade name: VanMoof B.V.;
  • business address: Mauritskade 55 (1092 AD), Amsterdam, the Netherlands;
  • e-mail: support@vanmoof.com;
  • telephone number: +31202051079;
  • registration number with the Chamber of Commerce: 34227663.
Quotations, Agreements, Product descriptions, services and definitions
1. A quotation or (price) offer shall not be binding on VanMoof and shall qualify only as an invitation to the Client to place an Order.
2. An Agreement shall only be concluded to the extent VanMoof accepts an Order from the Client in writing or if VanMoof executes an Order. If at the request of Client VanMoof carries out any work for Client before an Agreement is concluded, then Client shall remunerate VanMoof therefore in accordance with VanMoof’s customary rates.
3. After acceptance of an Order, VanMoof shall at all times be entitled to cancel such Order without stating its reasons after acceptance of such Order, in which case VanMoof shall not be obliged to refund any more than advance payments already made by Client, if any.
4. VanMoof shall observe due care in informing the Client of the figures, measurements, weights, features other information applicable to the Products, but cannot warrant that these shall be free of deviations. Any specifications or samples demonstrated or made available shall be no more than indications of the Products concerned. If the Client should be able to demonstrate that the Products supplied by VanMoof deviate from the information provided by VanMoof or from the samples or specifications in such a way that the Client can no longer be obliged to comply with the order concerned, the Client shall have the right to dissolve the Agreement, to the extent however that such a dissolution should be necessary in reason and without VanMoof being liable for damages.
Peace of Mind Theft Service
1. VanMoof provides a Peace of Mind Theft Service (the “POMT-Service”) to safeguard VanMoof bike owners. The POMT-Service maximises the chances to VanMoof bike owners of getting their bike back in the event it does get stolen. In order to use this POMT-Service, You will need to establish a member account ("Account"). To be able to offer You these POMT-Services, We need to process personal data such as your name, (email) address, phone number and location. By applying for an Account, You give us permission to disclose some of your personal information to third parties for verification purposes, and to obtain additional information about You. VanMoof may accept or reject account applications for an account based on our sole discretion.
2. You may not use another member's Account, permit anyone else to use your Account, or assign or otherwise transfer your Account to any other person or entity. When applying for and creating your Account, You must provide accurate and complete information, and keep such information updated and accurate throughout the term of your policy. You are solely responsible for the activity that occurs on your Account, and You must keep your Account password secure. You must notify VanMoof immediately of any breach of security or unauthorized use of your Account. VanMoof will not be liable for any losses caused by any unauthorized use of your Account.
3. You may control your Account and how You interact with the POMT-Service by changing the options in your Settings page on my.vanmoof.com. By providing your email address to VanMoof, You consent to our use of that email address to send You POMT-Service-related emails, including any notices required by law, in lieu of communication by postal mail. By providing your mobile phone number to VanMoof, You consent to our use of the phone number to send You POMT-Service-related SMS messages. You cannot opt out of POMT-Service-related emails or SMS messages as these are vital to performing our POMT-Service to You, unless You terminate the POMT-Service.
4. We may also use your email address and/or cell phone number to send You other messages, such as information about changes to features of the POMT-Service and special offers. If You prefer not to receive such messages, You may opt out or change your preferences in the Settings page of my.vanmoof.com. Opting out may prevent You from receiving messages regarding updates, improvements or offers.
5. Purchasing Terms
  1. The POMT- Service can be purchased at the same time as your VanMoof bike.
6. POMT-Service Rules
  1. In using the POMT-Service and/or the app, You agree not to engage in any of the following prohibited activities:
  2. copying, distributing, or disclosing any part of the POMT-Service in any medium, including without limitation by any automated or non-automated "scraping";
  3. using any automated system, including without limitation "robots," "spiders," "offline readers," etc., to access the POMT-Service in a manner that sends more request messages to the VanMoof servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser, except that VanMoof grants the operators of public search engines revocable permission to use spiders to copy materials from VanMoof.com for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials;
  4. transmitting spam, chain letters, or other unsolicited email;
  5. attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the POMT-Service;
  6. uploading invalid data, viruses, worms, or other software agents through the POMT-Service;
  7. collecting or harvesting any personally identifiable information, including account names, from the POMT-Service;
  8. using the POMT-Service for any commercial solicitation purposes;
  9. impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity;
  10. interfering with the proper working of the POMT-Service;
  11. accessing any content on the POMT-Service through any technology or means other than those provided or authorized by the POMT-Service;
  12. or bypassing the measures We may use to prevent or restrict access to the POMT-Service, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the POMT-Service or the content therein.
  13. VanMoof may permanently or temporarily terminate, suspend, or otherwise refuse to permit your access to the POMT-Service without notice and liability for any reason, including if in VanMoof’s sole determination You violate any provision of these Terms. VanMoof also retains the right to remove or suspend accounts for any reason, including a violation or suspected violation of these Terms. All aspects of the POMT-Service are subject to change or elimination at VanMoof sole discretion. VanMoof reserves the right to interrupt the POMT-Service with or without prior notice for any reason. You agree that VanMoof will not be liable to You for any interruption of the POMT-Service, delay or failure to perform.
7. We will not provide any service in respect of claims which are caused directly or indirectly by any of the following:
  1. You deliberately leaving your bike unlocked and/or unattended unless You can demonstrate to our reasonable satisfaction that other precautions were taken to protect your bike;
  2. You did not lock your bike with the by VanMoof provided lock at the time it was stolen;
  3. a malfunction of any software, application or other material downloaded to your bike from third parties by You or anyone else using your bike with your permission;
  4. the effect of any virus, “back door”, “time bomb”, “Trojan horse”, “drop dead device” or malware on your equipment;
  5. theft from any property unless You can demonstrate to our reasonable satisfaction that there was forced entry to the property or the theft had taken place despite You taking reasonable precautions to protect your bike;
  6. confiscation of your equipment by any government or public authority;
  7. adjustment to or alteration of your bike;
  8. war, invasion, act of foreign enemy, hostilities, civil war, terrorism, rebellion, revolution or military or usurped power;
  9. without a crime reference number from the local police department;
  10. when theft of the bike is covered under any other insurance policy stated under your name;
  11. more than three (3) thefts within the term of your policy;
  12. any damage to your bike caused by You or others before the theft of the bike;
  13. if your bike was outside the following countries at the time it was stolen; the Netherlands, Germany, Japan, USA, Belgium, Luxembourg, France, Spain, United Kingdom, Ireland, Austria, Denmark, Finland, Italy, Latvia, Poland, Portugal, Sweden;
  14. routine servicing or repairs by anyone not authorised by VanMoof;
  15. any defect or fault covered by a supplier's guarantee or warranty;
  16. costs suffered by You as a result of not being able to use the bicycle, or any costs other than the replacement of the bicycle.
8. In addition, You will have no service for any of the following:
  1. accessories or other equipment attached to the bike after your equipment was accidentally lost or stolen;
  2. when You have not reported the bike stolen in the app within seven (7) calendar days after You pressed charges or reported it to the police;
  3. the POMT-Service is applicable to a specific bike frame number and not a user;
  4. not following the manufacturer’s instructions.
9. How to claim
  1. Follow the step by step instructions below to report a claim.
  2. Confirm that your VanMoof bike has really been stolen. If possible, contact the owner or management of the last known location of your bicycle to see if it has been found.
  3. Report the theft to the police (or local police if abroad at the time of the theft) as soon as possible and obtain a report or crime reference number together with details of the police station. We encourage You to report any theft within 7 (seven) calendar days, and ideally immediately.
  4. You must be registered in the VanMoof app and the stolen VanMoof bike must be registered under your Account.
  5. To make a claim please login to your Account and register your VanMoof bike as stolen.
  6. VanMoof will follow up on your claim within 48 (forty eight) hours to validate the theft and start the Bike Hunting process.
  7. VanMoof will only make use of location tracking with regard to Your VanMoof bike in the event that Your VanMoof bike has been registered as stolen.
  8. Clients have the possibility to transfer the POMT-Service when selling their VanMoof bike to a third party. In this event, the remainder of the POMT-Service will follow the VanMoof bike to the new owner.
  9. Should you be eligible for a new bike under the POMT-Service, you will receive one of the same (or better) age and condition.
  10. Should you be eligible for a new bike under the POMT-Service, you will receive one under the condition that you transfer the title of ownership of the old bike to VanMoof. This allows VanMoof to claim the old bike in case it will eventually be recovered.
Peace of Mind Maintenance Service
1. In addition to the warranty as described in article 13 of these Terms, the Client has the possibility to purchase a Peace of Mind Maintenance Service (the “POMM-Service”) which covers all costs caused by wear and tear while purchasing the VanMoof Bike. Only in the event the Client purchases the POMM-Service, this article 13 will apply.
2. For the duration of the POMM-Service, VanMoof will carry out maintenance and repairs on the bicycle (parts and labour) insofar as such work is required as a result of normal wear and tear through normal use.
3. The Client will be eligible for free ad-hoc & scheduled maintenance checks conducted by a VanMoof Bike Doctor with regard to the following conditions:
  1. VanMoof reserves the right to define which maintenance checks are to be performed by a Bike Doctor or which can be conducted by the Client himself. In the event of any self-maintenance, the Client agrees to use original VanMoof parts during the maintenance as to avoid not being entitled to the benefits of the POMM-Service. If the Client is not able to prove the maintenance has been performed or any damage is incurred due to the use of not approved VanMoof parts or accessories, VanMoof reserves the right to invoice the Client for the costs incurred by VanMoof as a result of the incorrect maintenance.
  2. Ad-hoc repairs are subject to fair-use of the Product and can be declined should it become evident that the Client is mistreating the Agreement and Product. Fair-use of the Product includes, among other things, the confirmation of the Client with regard to regular maintenance appointments with VanMoof Bike Doctors in the event the Client is being notified via email or in-app updates, as to avoid unnecessary damage and/or wear and tear of mechanical items.
4. In order to use this POMM-Service, You will need to establish a member account ("Account"). To be able to offer You these POMM-Service, We need to process personal data such as your name, (email) address, phone number and location. By applying for an Account, You give us permission to disclose some of your personal information to third parties for verification purposes, and to obtain additional information about You. VanMoof may accept or reject account applications for an account based on our sole discretion.
5. You may not use another member's Account, permit anyone else to use your Account, or assign or otherwise transfer your Account to any other person or entity. When applying for and creating your Account, You must provide accurate and complete information, and keep such information updated and accurate throughout the term of the POMM-Service. You are solely responsible for the activity that occurs on your Account, and You must keep your Account password secure. You must notify VanMoof immediately of any breach of security or unauthorized use of your Account. VanMoof will not be liable for any losses caused by any unauthorized use of your Account.
6. You may control your Account and how You interact with the POMM-Service by changing the options in your Settings page on my.vanmoof.com. By providing your email address to VanMoof, You consent to our use of that email address to send You POMM-Service-related emails, including any notices required by law, in lieu of communication by postal mail. By providing your mobile phone number to VanMoof, You consent to our use of the phone number to send You POMM-Service-related SMS messages. You cannot opt out of POMM-Service-related emails or SMS messages as these are vital to performing our POMM-Service to you, unless You terminate the POMM-Service.
7. We may also use your email address and/or cell phone number to send You other messages related to the POMM-Service, such as information about changes to features of the POMM-Service and special offers. If You prefer not to receive such messages, You may opt out or change your preferences in the Settings page of my.vanmoof.com. Opting out may prevent You from receiving messages regarding updates, improvements or offers.
8. Maintenance intervals are subject to kilometres ridden on the bike and the Client will be informed via email or app updates.
9. The prohibited activities as described in article 4.6, shall also apply with regard to the POMM-Services and/or app. In using the POMM-Service and/or the app, You agree not to engage in the prohibited activities as described in article 4.6.
  1. VanMoof may permanently or temporarily terminate, suspend, or otherwise refuse to permit your access to the POMM-Service without notice and liability for any reason, including if in VanMoof sole determination You violate any provision of the Terms as described in this article 14.9. VanMoof also retains the right to remove or suspend accounts for any reason, including a violation or suspected violation of these Terms. All aspects of the POMM-Service are subject to change or elimination at VanMoof sole discretion. VanMoof reserves the right to interrupt the POMM-Service with or without prior notice for any reason. You agree that VanMoof will not be liable to You for any interruption of the POMM-Service, delay or failure to perform.
10. The POMM-Service encompasses all costs related to replacing/fixing mechanical items due to wear & tear. The POMM-Service will not provide any cover in respect of claims which are caused directly or indirectly by any of the following:
  1. a malfunction of any software, application or other material downloaded to your bike from third parties by You or anyone else using your bike with your permission;
  2. he effect of any virus, “back door”, “time bomb”, “Trojan horse”, “drop dead device” or malware on your equipment;
  3. adjustment to or alteration of your bike without original VanMoof parts/accessories;
  4. any damage to your bike caused by You or others to the bike;
  5. routine servicing or repairs by anyone not authorised by VanMoof; or
  6. costs suffered by You as a result of not being able to use the bicycle, or any costs other than the replacement of the bicycle.
11. VanMoof Bike Doctors reserve the right to define which mechanical pieces need replacing during a check-up.
12. For the purpose of maintenance and repair work, whether or not instigated by VanMoof, the Client must transport the bicycle to and from a VanMoof Brand Store, or remote “fixer network” locations or arrange for such transportation to one of these locations. The costs incurred to the client for such transportation will be covered by VanMoof. This obligation applies throughout the duration of the Agreement, even in the event of a large or larger distance between the Client and the nearest VanMoof Brand Store occurring as a result, for example, of a new address of the Client or the closure/relocation of a VanMoof Brand Store. VanMoof shall be entitled (but not required) to repair damage to the Bicycle caused by circumstances for which the Client is liable at the expense of the Client.
13. The battery is included in the event that the capacity fails to comply with this performance before the end of the service agreement.
14. The Client has the right to cancel the purchase of the POMM-Service within a cancellation period of 14 (fourteen) calendar days following the date on which the bike is delivered, without giving any reason.
15. To exercise the cancellation right as referred to in article 5.14, the Client must notify VanMoof clearly, in writing (by letter or e-mail) or via the web portal of their wish to cancel the POMM-Service.
16. Clients have the possibility to transfer the POMM-Service when selling their VanMoof bike to a third party. In this event, the remainder of the POMM-Service will follow the VanMoof bike to the new owner.
Amendments
1. Notwithstanding article 2, amendments of any provision in any Agreement or in the Terms may only be agreed by written consent of both parties.
2. If an amendment or adjustment as referred to in the previous article is agreed, such amendment or adjustment shall only apply to the Agreement concerned, unless expressly stated otherwise.
Prices
1. All VanMoof’s prices are in EUR/USD/GBP/JPY unless expressly stated otherwise. Insofar as prices are stated in other currency than EUR/USD/GBP/JPY, than such statement of price is deemed to be based on the EUR/USD/GBP/JPY equivalent of such price at the date that the price statement was made. Prices are exclusive of value added tax or any other sales tax. Costs of packing and despatch, import and export duties and taxes and any other surcharges, levies or taxes imposed or charged in respect of the Products and the transportation thereof shall be for the Client’s account.
2. Any change of factors having an impact on the prices of VanMoof, including but not limited to rates of third parties, currency exchange rates, insurance rates, import and export duties and any other charges payable upon importation or exportation, freight charges and other charges, levies or taxes, may be charged on to Client by VanMoof.
3. Service fees; You agree to the fees and charges, terms of sale, payment and billing policies applicable to your use of the Services as stated in these Terms. VanMoof may add new services for additional fees and charges, or amend fees and charges for existing Services, at any time in its sole discretion. All fees and charges for your use of the Service are non-refundable, except as may be expressly stated in Terms. If at any time fees for an existing Service are increased, You are of course free to cease your use of the Service. Continued use of the Service will be treated as your agreement to the new terms.
Payment
1. The delivery period indicated by VanMoof shall be based on the circumstances applicable to VanMoof at the time the Agreement is entered into and, to the extent dependent on performance by third parties, on the information that those third parties provided to VanMoof.
2. The delivery period shall commence on the date of VanMoof’s written Order confirmation. If, in order to execute the Order, VanMoof requires information from the Client, the delivery period shall commence on the date on which VanMoof disposes of all the necessary information or resources, but not earlier than the date of the written Order confirmation.
3. The Client shall not be entitled to claim any compensation in the event of an overdue delivery period. Neither shall the Client be entitled to dissolve the Agreement in such an event, unless the Client is considered to be a Consumer. Consumers have the right to dissolve the Agreement (ontbinden) after they have requested to deliver within a reasonable timeframe and VanMoof was not able to deliver within that reasonable period.
4. VanMoof shall at all times be entitled to deliver in part-consignments.
Right of withdrawal
1. If You are a Consumer, You have the right to withdraw from your purchase and return your order without giving any reason and without extra costs.
2. The withdrawal period shall expire after 14 (fourteen) calendar days from the day on which You or a third party other than the carrier indicated by You acquires physical possession of the Products. When Products are delivered in multiple lots or pieces, the withdrawal period shall expire after 14 (fourteen) calendar days from the day on which You acquire the physical possession of the last lot or piece.
3. Please note that You cannot exercise a right to withdrawal in case of Products made to the Consumer's specifications or clearly personalised.
4. You shall send back the Products in the original box or the box provided by VanMoof according to article 12.3 of these Terms or hand them over to VanMoof, without undue delay and in any event not later than 14 (fourteen) calendar days from the day on which You communicate your withdrawal from this contract to Us. The deadline is met if You send back the Products before the period of 14 (fourteen) calendar days has expired.
5. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Products. Installing the pedals and/or adjusting the handlebar and/or adjusting the saddle is likely to create small claws. To the extent that these actions are not necessary to establish the nature, characteristics and functioning of the bike, You are liable towards VanMoof for any diminished value caused by these actions.
6. In case You send the Products back to VanMoof, VanMoof can refuse repayment as long as VanMoof has not received the returned goods or until You have proved You have returned the Products, depending on which event occurs first.
7. VanMoof shall reimburse You the purchase amount of the Products including any shipping costs charged with regard to the delivery of the Products no later than 14 (fourteen) calendar days starting from the day We received your returned Products.
8. VanMoof shall use the same means of payment as You used for the initial transaction, unless You have expressly agreed otherwise and provided that You do not incur any fees as a result of such reimbursement. VanMoof shall not reimburse the supplementary costs, if You have expressly opted for a type of delivery other than the least expensive type of standard delivery offered by VanMoof.
9. You shall handle the Order as well as the packaging with the utmost care during the first 14 (fourteen) calendar days after delivery. As a Consumer You will be liable for any diminished value of the goods resulting from the handling of the Products other than what is necessary to establish their nature, characteristics and functioning. In order to establish the nature, characteristics and functioning of the Products, You should only handle and inspect the Product in the same manner as You would be allowed to do in a shop.
10. In order to exercise your right to withdraw, You can fill out the form on the “contact us” page on the website of VanMoof or make a similar unequivocal statement and send it to the e-mail as indicated in article 2.4 above. We will send You an acknowledgement of your withdrawal.
Delivery and risk
1. If and to the extent that parties have not explicitly agreed in writing on the (costs of) delivery of the Products and the transfer of risk, the delivery shall be made at VanMoof’s premises, and the risk of the Products and the packing thereof shall be transferred to the Client at the moment the Products are ready for dispatch, while the dispatch shall be effected for the Client’s account and risk. In the event the Client is considered to be a Consumer, the foregoing in article 9.1 shall not apply and the moment of delivery and transfer of risk is the moment that the Consumer has taken receipt of the Products.
2. If the Client should fail to collect the Products it has ordered or should fail to do so promptly, it shall be in default without requiring a written notice of default. In such event VanMoof shall be entitled to store the Products for the Client’s account and risk and to sell these to a third party. The Client shall remain liable for the purchase price plus the interest and costs (by way of compensation) after the deduction of the net proceeds of such sale to a third party, if any.
Retention of title
1. Irrespective of the actual delivery date, the title to the Products shall not be transferred to the Client until it has paid VanMoof the sum outstanding in respect of the Products in full, including the purchase price, any surcharges, interest, taxes and costs payable pursuant to the Terms or an Agreement and any services rendered or to be rendered in respect of the Products.
2. The Client shall not be authorized to rent, let or make the Products available in use to third parties, to pledge them or to otherwise encumber them in favour of third parties until VanMoof has transferred the title of those Products to the Client.
3. If and as long as the title to the Products has not yet been transferred to the Client, the Client shall inform VanMoof forthwith in writing in the event that the Products are seized, attached, garnished or if any other claim should be made with regard to the Products.
4. In the event of attachment, seizure, garnishment, bankruptcy, involuntary liquidation or a (provisional) moratorium of payments, the Client shall immediately inform the administrator or liquidator, the bailiff or the process-server serving the seizure, garnishment or attachment, of VanMoof’s rights of title.
Inspection and complaints
1. The Client shall be obliged to carefully inspect the Products immediately upon arrival at their destination or to have these examined upon receipt by the Client itself or any third party acting at its instructions, whichever is earlier. VanMoof must be informed in writing to support@vanmoof.com of any complaints in respect of defects to the Products or any discrepancies in quantity, weight or quality between the Products supplied and the specification thereof in the relevant order confirmation or invoice no later than within five (5) calendar days after the receipt of the Products. The notification of the Client must give a clear and precise description of the complaints in respect of defects invoked by the Client. The Client must notify VanMoof of defects that could not in reason have been discovered within the above mentioned period in writing immediately after discovery, but in any case no later than within 14 (fourteen) calendar days of the receipt of the Products. Should the Client fail to inform VanMoof within the above mentioned term, its rights to exercise any of its rights with regard to such irregularity or defect have lapsed.
2. The Client shall be obliged to immediately cease the use of the Products concerned after discovering any irregularity or defect, under penalty of lapse of the right to exercise any of its rights with regard to such irregularity or defect. The Client shall provide any cooperation VanMoof may require in order to investigate the complaint.
3. The Client shall not be entitled to return Products to VanMoof before VanMoof has agreed in writing to such return. The return shipping is free and there are no costs associated with it for the Client. The Products shall remain at risk of the Client until receipt by VanMoof of such Products.
4. Other obligations and responsibility of the Client:
  1. The Client shall at all times make any and all information necessary for the execution of VanMoof’s activities available timely and shall warrant the accuracy and comprehensiveness thereof.
  2. The Client shall not be entitled to remove or make invisible any trademarks or identifying marks on the Products, any documents accompanying and/or regarding the Products.
Warranty
1. VanMoof guarantees each new VanMoof S3/X3 bicycle frame against defects in workmanship and materials for three (3) years * from the date of delivery. All original components are guaranteed for a period of three (3) years * from the date of delivery.
2. This warranty referred to in article 13.1 is expressly limited to the replacement of a defective frame, or defective parts and is the sole remedy of the warranty. This warranty applies to the original owner and is transferable for the remaining period in the event of a new owner having purchased the bike.
3. Claims under the warranty must be made directly to your point of purchase in your country, whereby proof of the purchase is required. The replacement of boxes is not covered by the warranty. In the event You need a replacement of the box, We’ll send You one for an additional fee.
4. This warranty does not cover normal wear and tear, improper assembly or follow-up maintenance, or installation of parts or accessories. The warranty does not apply to damage or failure due to accident, misuse, abuse, or neglect. Modification of the frame or components shall void this warranty. VanMoof is not responsible for incidental or consequential damages. This warranty does not affect the statutory rights of the Consumer.
5. The incorporated battery of the bike is tested and should perform over 800 charge cycles before it falls below 70% of its original total capacity during the warranty period as described in article 13.1 of these Terms.
  
  * A different warranty period applies for heritage models and outlet sales without prejudice to the other terms and conditions of article 13. This different warranty period will be stated in during the check out process for your purchase.
Force majeure
1. If VanMoof is unable to fulfil any of its obligations towards Client due to force majeure, these obligations shall be suspended during the force majeure situation.
2. If a force majeure situation has lasted for one (1) calendar month, both parties have the right to dissolve the Agreement in writing entirely or in part. In the event of force majeure of VanMoof, Client is not entitled to any compensation or damages, not even if VanMoof would enjoy any benefit as a result of such force majeure.
3. Force majeure on the part of VanMoof is to be understood as a case of overmacht as mentioned in article 6:75 Dutch Civil Code, and furthermore any circumstance beyond the control of VanMoof hindering the fulfilment of its obligations towards Client entirely or in part or because of which VanMoof cannot be expected in all fairness to fulfil its obligations, regardless whether such circumstance could have been foreseen at the time when the Agreement was concluded. Such circumstances include but are not limited to fires, acts of terrorism, strikes and lockouts, the outbreak and/or spread of viruses and/or diseases, stagnation or other production problems suffered by VanMoof or its suppliers, or problems in the transportation provided by VanMoof or any third parties, any government measures, as well as the inability to obtain any permit or licence from any governmental body.
4. Parties shall notify each other as soon as possible of any (possible) force majeure situation.
VanMoof’s Products
1. VanMoof warrants only those features, qualities of its Products that are explicitly agreed in writing. All other specific or implied warranties are – to extent allowed under applicable mandatory law – hereby expressly excluded.
2. If VanMoof should deliver Products to the Client which VanMoof has obtained from its own suppliers, VanMoof shall at no time be obliged to honour a warranty or liability in respect of the Client which is more far-reaching than that which VanMoof can claim from its own supplier.
3. If, in VanMoof’s opinion, the Client has been able to prove that any Products supplied by VanMoof to the Client do not function properly, VanMoof may choose, at its sole discretion, between:
  1. re-supplying the Products upon the return of the Products;
  2. modifying the Products properly;
  3. to grant the Client a discount on the purchase price to be agreed by mutual consent.
  4. VanMoof shall be fully discharged of its warranty obligations by complying with one of the options described above, and it shall not be held to pay any further compensation or damages.
4. The Products shall remain completely for the Client’s risk even if VanMoof should carry out any repairs to the Products.
Liability
1. Any liability of VanMoof shall at all times be limited to the sum insured that shall be paid in such case under the liability insurance policies taken out by VanMoof. These insurance policies have limited cover, inter alia with respect to the amount of the damages and the number of insured events per year. Upon request thereto, access may be obtained to the insurance cover note. Should no payment be made by virtue of aforementioned insurance policies, regardless of the grounds, the liability of VanMoof shall be limited to the fee that was invoiced by VanMoof and paid by Client in connection with the delivery at hand during a 12 (twelve) month period directly preceding the date on which the event leading to liability occurred, up to a maximum liability of € 10,000 (ten thousand Euro).
2. In the event that VanMoof involves third parties, VanMoof shall not accept any liability whatsoever for failure to perform on the part of such third party except for failure to perform on the part of VanMoof itself – to which article 16.1 applies. If the Client brings legal action directly against a third party, the Client shall indemnify VanMoof against any claims by such third party in connection with such claim as well as against all expenses to be incurred by VanMoof.
3. All rights of legal action and other powers of the Client towards VanMoof in connection with the Products delivered by VanMoof shall lapse upon expiry of a one (1) year term after the date on which the Client has become aware of - or could in all fairness have been aware of - the existence of such rights and powers.
Termination
1. If Client fails to fulfil any of its obligations arising from the Agreement properly or in time, Client shall be in default and VanMoof shall be entitled without any default notice:
  1. to suspend the fulfilment of the Agreement until payment has been adequately guaranteed; and/or
  2. to dissolve the Agreement with Client entirely or in part;
  3. all this without prejudice to VanMoof other rights under any Agreement whatsoever and without VanMoof being held to any damages.
2. If VanMoof exercises its right of dissolution as mentioned in article 17.1, VanMoof is authorized to set off any amount which may possibly be refunded to Client with a remuneration for activities already carried out as well as with a compensation for loss of profit.
3. In the event of bankruptcy, (provisional) suspension of payment, liquidation or attachment of one or more assets of Client or if Client is aware that any of these situations may occur, Client must notify VanMoof thereof as soon as possible.
4. In case of a situation as referred to in article 17.3, all Agreements with Client shall be dissolved by operation of law, unless VanMoof notifies Client that it wishes (part of) the Agreement concerned to be fulfilled, in which case VanMoof is entitled without any default notice:
  1. to suspend fulfilment of the Agreement(s) concerned until payment has been adequately guaranteed; and/or
  2. to suspend all its payment obligations, if any, towards Client;
  3. all this without prejudice to VanMoof’s other rights under any Agreement whatsoever and without VanMoof being held to any damages.
5. n the event of a situation as referred to in article 17.3, all VanMoof’s claims against Client shall be immediately payable in full.
Transfer of rights and obligations
1. VanMoof is allowed to transfer to third parties the rights and obligations described in any Agreement with Client. If obligations of VanMoof are transferred, VanMoof must inform Client aforehand and Client shall be entitled to terminate the Agreement by the date on which the transfer shall take place. In such case, VanMoof shall not be liable for any damages. Client cannot transfer to third parties any rights or obligations from any Agreement unless after consent thereto by VanMoof.
Privacy
1. We care about the privacy of our Clients. Our Privacy Policy outlines how We use and safeguard your information. By using the product and Service, You are consenting to have your personal data collected, used, transferred to and processed in the Netherlands and other countries as long as the level of privacy protection is similar to that of The Netherlands.
Conversion
1. If and insofar as any provision of these Terms cannot be invoked due to any imperative rule of law, the unfair character of these Terms or grounds of reasonableness and fairness, the provision concerned, as far as contents and essence are concerned, shall in all events have a corresponding meaning to such an extent that the provision concerned may indeed be rightfully invoked.
Applicable law, competent court
1. The law of the Netherlands shall be applicable to the present Terms and to all other Agreements. The applicability of the Uniform Law on the International Sale of Movable Property, the Uniform Law on the Formation of International Contracts for the Sale of Goods as well as the Vienna Convention on the Sale of goods is excluded.
2. Any disputes arising from the Agreement or these Terms shall be brought exclusively before the competent court in Amsterdam.
Amendment of Terms
1. These Terms may be amended on the part of VanMoof by mere notification to Client. In the absence of any protest within 30 (thirty) calendar days after notification the amended Terms shall apply to all new Agreements as of the day of notification as well as to all current Agreements if and insofar as these are carried out after the day of notification.

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VanMoof General Terms and Conditions
For purchases until April 20, 2020

Definitions
1. In these general terms and conditions (“Terms”), the following definitions shall apply:
  1. VanMoof: The private company with limited liability under Dutch law VanMoof B.V., having its registered offices in Amsterdam, the Netherlands;
  2. Client: all natural or legal persons with whom VanMoof enters into an Agreement or with whom VanMoof is negotiating about the conclusion of an Agreement;
  3. Agreement: any and every agreement entered into between VanMoof and a Client, any amendment thereto and any actions or legal transactions connected with the execution of that Agreement and, seen in retrospect, any and all actions and legal transactions necessary for entering into that Agreement;
  4. Products: any and all goods which are the subject of an Agreement;
  5. Order: any order issued by a Client to VanMoof in any form whatsoever.
Applicability
1. The present Terms shall comprise a part of all Agreements and shall be applicable to all VanMoof’s and Client’s actions and legal transactions. Unless the nature or specific contents of any stipulation in the present Terms should oppose this, the provisions of the Terms shall also be applicable to Agreements under the terms of which VanMoof does not act in its capacity of seller.
2. Applicability of any general terms and conditions applied by Client is explicitly dismissed by VanMoof.
3. In so far as the nature of provided services allows, these Terms apply to all services provided by VanMoof to the Client.
Quotations, Agreements, Product descriptions, services and definitions
1. A quotation or (price) offer shall not be binding on VanMoof and shall qualify only as an invitation to the Client to place an Order.
2. An Agreement shall only be concluded to the extent VanMoof accepts an Order from the Client in writing or if VanMoof executes an Order. If at the request of Client VanMoof carries out any work for Client before an Agreement is concluded, then Client shall remunerate VanMoof therefore in accordance with VanMoof’s customary rates.
3. After acceptance of an Order, VanMoof shall at all times be entitled to cancel such Order without stating its reasons after acceptance of such Order, in which case VanMoof shall not be obliged to refund any more than advance payments already made by Client, if any.
4. VanMoof shall observe due care in informing the Client of the figures, measurements, weights, features other information applicable to the Products, but cannot warrant that these shall be free of deviations. Any specifications or samples demonstrated or made available shall be no more than indications of the Products concerned. If the Client should be able to demonstrate that the Products supplied by VanMoof deviate from the information provided by VanMoof or from the samples or specifications in such a way that the Client can no longer be obliged to comply with the order concerned, the Client shall have the right to dissolve the Agreement, to the extent however that such a dissolution should be necessary in reason and without VanMoof being liable for damages.
Peace of Mind Service
1. VanMoof provides a service to safeguard VanMoof Smart Bike and Electrified S owners, and maximise their chances of getting their bike back in the event it does get stolen. In order to use this service, you will need to establish a member account ("Account"). To be able to offer you these services, we need to process personal data such as your name, (email) address, phone number and location. By applying for an Account, you give us permission to disclose some of your personal information to third parties for verification purposes, and to obtain additional information about you. VanMoof may accept or reject account applications for an account based on our sole discretion.
2. You may not use another member's Account, permit anyone else to use your Account, or assign or otherwise transfer your Account to any other person or entity. When applying for and creating your Account, you must provide accurate and complete information, and keep such information updated and accurate throughout the term of your policy. You are solely responsible for the activity that occurs on your Account, and you must keep your Account password secure. You must notify VanMoof immediately of any breach of security or unauthorized use of your Account. VanMoof will not be liable for any losses caused by any unauthorized use of your Account.
3. You may control your Member profile and how you interact with the Service by changing the options in your Settings page on my.vanmoof.com. By providing your email address to VanMoof, you consent to our use of that email address to send you Service-related emails, including any notices required by law, in lieu of communication by postal mail. By providing your mobile phone number to VanMoof, you consent to our use of the phone number to send you Service-related SMS messages. You cannot opt out of Service-related emails or SMS messages as these are vital to operating our Service.
4. We may also use your email address and/or cell phone number to send you other messages, such as information about changes to features of the Service and special offers. If you prefer not to receive such messages, you may opt out or change your preferences in the Settings page of my.vanmoof.com. Opting out may prevent you from receiving messages regarding updates, improvements or offers.
5. Purchasing Terms
  1. From 13 June 2017, The Peace of Mind Service must be purchased at the same time as your SmartBike or Electrified S. After the purchase date it is not possible to add the Peace of Mind Service to your bike. Prior to 13 June 2017, the Peace of Mind Service came as ‘standard’ for 2 years with all SmartBikes purchased - that policy still applies.
6. Service Rules
  1. In using the Service and/or the App, you agree not to engage in any of the following prohibited activities:
  2. copying, distributing, or disclosing any part of the Service in any medium, including without limitation by any automated or non-automated "scraping";
  3. using any automated system, including without limitation "robots," "spiders," "offline readers," etc., to access the Service in a manner that sends more request messages to the VanMoof servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser, except that VanMoof grants the operators of public search engines revocable permission to use spiders to copy materials from VanMoof.com for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials;
  4. transmitting spam, chain letters, or other unsolicited email;
  5. attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Service;
  6. uploading invalid data, viruses, worms, or other software agents through the Service;
  7. collecting or harvesting any personally identifiable information, including account names, from the Service;
  8. using the Service for any commercial solicitation purposes;
  9. impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity;
  10. interfering with the proper working of the Service
  11. accessing any content on the Service through any technology or means other than those provided or authorized by the Service;
  12. or bypassing the measures we may use to prevent or restrict access to the Service, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Service or the content therein.
  13. VanMoof may permanently or temporarily terminate, suspend, or otherwise refuse to permit your access to the Service without notice and liability for any reason, including if in VanMoof sole determination you violate any provision of these Terms. VanMoof also retains the right to remove or suspend accounts for any reason, including a violation or suspected violation of these Terms. All aspects of the Service are subject to change or elimination at VanMoof sole discretion. VanMoof reserves the right to interrupt the Service with or without prior notice for any reason. You agree that VanMoof will not be liable to you for any interruption of the Service, delay or failure to perform.
7. We will not provide any cover in respect of Claims which are caused directly or indirectly by any of the following:
  1. You deliberately leaving your bike unlocked and/or unattended unless you can demonstrate to our reasonable satisfaction that other precautions were taken to protect Your bike;
  2. You were not using the VanMoof Chain Lock to lock your bike at the time it was stolen.
  3. a malfunction of any software, application or other material downloaded to Your bike from third parties by you or anyone else using your bike with your permission;
  4. the effect of any virus, “back door”, “time bomb”, “Trojan horse”, “drop dead device” or malware on Your Equipment;
  5. Theft from any property unless You can demonstrate to Our reasonable satisfaction that there was forced entry to the property or the Theft had taken place despite You taking reasonable precautions to protect Your bike;
  6. Confiscation of Your Equipment by any government or public authority;
  7. Adjustment to or alteration of Your bike;
  8. War, invasion, act of foreign enemy, hostilities, civil war, terrorism, rebellion, revolution or military or usurped power;
  9. Without a crime reference number from the Local police department.
  10. When theft of the bike is covered under any other insurance policy stated under your name.
  11. More than 3 thefts within the term of your policy,
  12. Any damage to your bike caused by you or others before the theft of the bike.
  13. If your bike was outside the following countries at the time it was stolen; he Netherlands, Germany, Japan, USA, Belgium, Luxembourg, France, Spain, United Kingdom, Ireland, Austria, Denmark, Finland, Italy, Latvia, Poland, Portugal, Sweden.
  14. Routine servicing or repairs by anyone not authorised by VanMoof;
  15. Any defect or fault covered by a supplier's guarantee or warranty.
  16. Costs suffered by you as a result of not being able to use the bicycle, or any costs other than the replacement of the bicycle.
8. In addition, You will have no cover for any of the following:
  1. Accessories or other equipment (apart from the VanMoof Chain Lock which will be replaced free of charge) attached to the bike after Your Equipment was Accidentally Lost or Stolen;
  2. When you have not reported the bike stolen in the app within 14 working days after you pressed charges or reported it to the Police.
  3. When the bike is sold to another user (your policy is unique to you as a user)
  4. When the bike is transferred incorrectly within the app in a period of 2 years
  5. Not following the manufacturer’s instructions;
9. How to claim
  1. Follow the step by step instructions below to report a claim.
  2. Confirm that your VanMoof Electrified S or SmartBike has really been stolen. If possible, contact the owner or management of the last known location of your bicycle to see if it has been found.
  3. Report the theft to the police (or local police if abroad at the time of the theft) as soon as possible and obtain a report or crime reference number together with details of the police station. We encourage you to report any theft within 14 days, and ideally immediately.
  4. You must be registered in the VanMoof app and the stolen VanMoof Electrified S or SmartBike must be registered under your account.
  5. To make a claim please login to your VanMoof app on Android or IOS and navigate to “menu” / “report stolen bike” click on “yes”
  6. VanMoof will follow up on your claim within 48 hours to validate the theft and start the Bike Hunting process.
Amendments
1. Notwithstanding article 2, amendments of any provision in any Agreement or in the Terms may only be agreed by written consent of both parties.
2. If an amendment or adjustment as referred to in the previous article is agreed, such amendment or adjustment shall only apply to the Agreement concerned, unless expressly stated otherwise.
Prices
1. All VanMoof’s prices are in EUR/USD/GBP unless expressly stated otherwise. Insofar as prices are stated in other currency than EUR/USD/GBP, than such statement of price is deemed to be based on the EUR/USD/GBP equivalent of such price at the date that the price statement was made. Prices are exclusive of value added tax or any other sales tax. Costs of packing and despatch, import and export duties and taxes and any other surcharges, levies or taxes imposed or charged in respect of the Products and the transportation thereof shall be for the Client’s account.
2. Any change of factors having an impact on the prices of VanMoof, including but not limited to rates of third parties, currency exchange rates, insurance rates, import and export duties and any other charges payable upon importation or exportation, freight charges and other charges, levies or taxes, may be charged on to Client by VanMoof.
3. Service fees;You agree to the fees and charges, terms of sale, payment and billing policies applicable to your use of the Service as stated in these terms of use. VanMoof may add new services for additional fees and charges, or amend fees and charges for existing services, at any time in its sole discretion. All fees and charges for your use of the Service are non-refundable, except as may be expressly stated in these terms of use. If at any time fees for an existing service are increased, you are of course free to cease your use of the service. Continued use of the service will be treated as your agreement to the new terms.
Payment
1. The delivery period indicated by VanMoof shall be based on the circumstances applicable to VanMoof at the time the Agreement is entered into and, to the extent dependent on performance by third parties, on the information that those third parties provided to VanMoof.
2. The delivery period shall commence on the date of VanMoof’s written Order confirmation. If, in order to execute the Order, VanMoof requires information from the Client, the delivery period shall commence on the date on which VanMoof disposes of all the necessary information or resources, but not earlier than the date of the written Order confirmation.
3. The Client shall not be entitled to claim any compensation in the event of an overdue delivery period. Neither shall the Client be entitled to dissolve the Agreement in such an event, unless the Client proves that it cannot in reason be required to comply with the relevant part of the Agreement. In such case, the Client shall be entitled to dissolve the Agreement, provided it has informed VanMoof thereof in writing and without prejudice to VanMoof’s right to supply the Products concerned and to require payment thereof within three weeks of the receipt of such a notification.
4. VanMoof shall at all times be entitled to deliver in part-consignments.
Delivery and risk
1. If and to the extent that parties have not explicitly agreed in writing on the (costs of) delivery of the Products and the transfer of risk, the delivery shall be made at VanMoof’s premises, and the risk of the Products and the packing thereof shall in all cases be transferred to the Client at the moment the Products are ready for dispatch, while the dispatch shall be effected for the Client’s account and risk.
2. If the Client should fail to collect the Products it has ordered or should fail to do so promptly, it shall be in default without requiring a written notice of default. In such event VanMoof shall be entitled to store the Products for the Client’s account and risk and to sell these to a third party. The Client shall remain liable for the purchase price plus the interest and costs (by way of compensation) after the deduction of the net proceeds of such sale to a third party, if any.
Products and services of third parties
1. At all times VanMoof shall be entitled to engage third parties to fulfil (parts of) an Agreement. If VanMoof calls in third parties, the terms and conditions that apply to the agreement between such third parties and VanMoof apply to the Agreement notwithstanding the rights and obligations of VanMoof and the Client arising from the Agreement, to the extent that in the event that these rights and obligations deviate, the terms and conditions that bind VanMoof to any third party shall prevail. The terms and conditions that bind VanMoof towards third parties in cases as described above will be provided by VanMoof to the Client free of charge at the Client’s first request.
Retention of title
1. Irrespective of the actual delivery date, the title to the Products shall not be transferred to the Client until it has paid VanMoof the sum outstanding in respect of the Products in full, including the purchase price, any surcharges, interest, taxes and costs payable pursuant to the Terms or an Agreement and any services rendered or to be rendered in respect of the Products.
2. The Client shall not be authorized to rent, let or make the Products available in use to third parties, to pledge them or to otherwise encumber them in favour of third parties until VanMoof has transferred the title of those Products to the Client.
3. If and as long as the title to the Products has not yet been transferred to the Client, the Client shall inform VanMoof forthwith in writing in the event that the Products are seized, attached, garnished or if any other claim should be made with regard to the Products.
4. In the event of attachment, seizure, garnishment, bankruptcy, involuntary liquidation or a (provisional) moratorium of payments, the Client shall immediately inform the administrator or liquidator, the bailiff or the process-server serving the seizure, garnishment or attachment, of VanMoof’s rights of title.
Inspection and complaints
1. The Client shall be obliged to carefully inspect the Products immediately upon arrival at their destination or to have these examined upon receipt by the Client itself or any third party acting at its instructions, whichever is earlier. VanMoof must be informed in writing of any complaints in respect of defects to the Products or any discrepancies in quantity, weight or quality between the Products supplied and the specification thereof in the relevant order confirmation or invoice no later than within 5 days after the receipt of the Products. The Client must notify VanMoof of defects that could not in reason have been discovered within the abovementioned period in writing immediately after discovery, but in any case no later than within 30 days of the receipt of the Products. Should the Client fail to inform VanMoof within the abovementioned term, its rights to exercise any of its rights with regard to such irregularity or defect have lapsed, notwithstanding the applicability of a possible shorter period applied by a carrier or other third party further to article 9.1 above.
2. The Client shall be obliged to immediately cease the use of the Products concerned after discovering any irregularity or defect, under penalty of lapse of the right to exercise any of its rights with regard to such irregularity or defect. The Client shall provide any cooperation VanMoof may require in order to investigate the complaint.
3. The Client shall not be entitled to return Products to VanMoof before VanMoof has agreed in writing to such return. The costs of the return consignment shall be for the Client’s account, and the Products shall remain at risk of the Client after receipt by VanMoof of such Products.
4. Other obligations and responsibility of the Client
  1. The Client shall at all times make any and all information necessary for the execution of VanMoof’s activities available timely and shall warrant the accuracy and comprehensiveness thereof.
  2. The Client shall not be entitled to remove or make invisible any trademarks or identifying marks on the Products, any documents accompanying and/or regarding the Products.
Force majeure
1. If VanMoof is unable to fulfil any of its obligations towards Client due to force majeure, these obligations shall be suspended during the force majeure situation.
2. If a force majeure situation has lasted for 1 month, both parties have the right to dissolve the Agreement in writing entirely or in part. In the event of force majeure of VanMoof, Client is not entitled to any compensation or damages, not even if VanMoof would enjoy any benefit as a result of such force majeure.
3. Force majeure on the part of VanMoof is to be understood as a case of overmacht as mentioned in article 6:75 Dutch Civil Code, and furthermore any circumstance beyond the control of VanMoof hindering the fulfilment of its obligations towards Client entirely or in part or because of which VanMoof cannot be expected in all fairness to fulfil its obligations, regardless whether such circumstance could have been foreseen at the time when the Agreement was concluded. Such circumstances include but are not limited to fires, acts of terrorism, strikes and lockouts, stagnation or other production problems suffered by VanMoof or its suppliers, or problems in the transportation provided by VanMoof or any third parties, any government measures, as well as the inability to obtain any permit or licence from any governmental body.
4. Parties shall notify each other as soon as possible of any (possible) force majeure situation.
VanMoof’s Products
1. VanMoof warrants only those features, qualities of its Products that are explicitly agreed in writing.
2. If VanMoof should deliver Products to the Client which VanMoof has obtained from its own suppliers, VanMoof shall at no time be obliged to honour a warranty or liability in respect of the Client which is more far-reaching than that which VanMoof can claim from its own supplier.
3. If, in VanMoof’s opinion, the Client has been able to prove that any Products supplied by VanMoof to the Client do not function properly, VanMoof may choose, at its sole discretion, between:
  1. re-supplying the Products upon the return of the Products;
  2. modifying the Products properly;
  3. to grant the Client a discount on the purchase price to be agreed by mutual consent.
  4. VanMoof shall be fully discharged of its warranty obligations by complying with one of the options described above, and it shall not be held to pay any further compensation or damages.
4. The Products shall remain completely for the Client’s risk even if VanMoof should carry out any repairs to the Products.
Liability
1. Any liability of VanMoof shall at all times be limited to the sum insured that shall be paid in such case under the liability insurance policies taken out by VanMoof. These insurance policies have limited cover, inter alia with respect to the amount of the damages and the number of insured events per year. Upon request thereto, access may be obtained to the insurance cover note. Should no payment be made by virtue of aforementioned insurance policies, regardless of the grounds, the liability of VanMoof shall be limited to the fee that was invoiced by VanMoof and paid by Client in connection with the delivery at hand during a twelve month period directly preceding the date on which the event leading to liability occurred, up to a maximum liability of € 10,000 (ten thousand Euro).
2. In the event that VanMoof involves third parties, VanMoof shall not accept any liability whatsoever for failure to perform on the part of such third party except for failure to perform on the part of VanMoof itself – to which article 15.1 applies. If the Client brings legal action directly against a third party, the Client shall indemnify VanMoof against any claims by such third party in connection with such claim as well as against all expenses to be incurred by VanMoof.
3. All rights of legal action and other powers of the Client towards VanMoof in connection with the Products delivered by VanMoof shall lapse upon expiry of a one year term after the date on which the Client has become aware of - or could in all fairness have been aware of - the existence of such rights and powers.
Termination
1. If Client fails to fulfil any of its obligations arising from the Agreement properly or in time, Client shall be in default and VanMoof shall be entitled without any default notice:
  1. to suspend the fulfilment of the Agreement until payment has been adequately guaranteed; and/or
  2. to dissolve the Agreement with Client entirely or in part;
  3. all this without prejudice to VanMoof other rights under any Agreement whatsoever and without VanMoof being held to any damages.
2. If VanMoof exercises its right of dissolution as mentioned in article 16.1, VanMoof is authorized to set off any amount which may possibly be refunded to Client with a remuneration for activities already carried out as well as with a compensation for loss of profit.
3. In the event of bankruptcy, (provisional) suspension of payment, liquidation or attachment of one or more assets of Client or if Client is aware that any of these situations may occur, Client must notify VanMoof thereof as soon as possible.
4. In case of a situation as referred to in article 16.3, all Agreements with Client shall be dissolved by operation of law, unless VanMoof notifies Client that it wishes (part of) the Agreement concerned to be fulfilled, in which case VanMoof is entitled without any default notice:
  1. to suspend fulfilment of the Agreement(s) concerned until payment has been adequately guaranteed; and/or
  2. to suspend all its payment obligations, if any, towards Client;
  3. all this without prejudice to VanMoof’s other rights under any Agreement whatsoever and without VanMoof being held to any damages.
5. In the event of a situation as referred to in article 16.3, all VanMoof’s claims against Client shall be immediately payable in full.
Transfer of rights and obligations
1. VanMoof is allowed to transfer to third parties the rights and obligations described in any Agreement with Client. If obligations of VanMoof are transferred, VanMoof must inform Client aforehand and Client shall be entitled to terminate the Agreement by the date on which the transfer shall take place. In such case, VanMoof shall not be liable for any damages. Client cannot transfer to third parties any rights or obligations from any Agreement unless after consent thereto by VanMoof.
Privacy
1. We care about the privacy of our Users. Our Privacy Policy outlines how we use and safeguard your information. By using the product and Service, you are consenting to have your personal data collected, used, transferred to and processed in the Netherlands and other countries as long as the level of privacy protection is similar to that of The Netherlands.
Conversion
1. If and insofar as any provision of these terms cannot be invoked due to any imperative rule of law, the unfair character of these Terms or grounds of reasonableness and fairness, the provision concerned, as far as contents and essence are concerned, shall in all events have a corresponding meaning to such an extent that the provision concerned may indeed be rightfully invoked.
Applicable law, competent court
1. The law of the Netherlands shall be applicable to the present Terms and to all other Agreements. The applicability of the Uniform Law on the International Sale of Movable Property, the Uniform Law on the Formation of International Contracts for the Sale of Goods as well as the Vienna Convention on the Sale of goods is excluded.
2. Any disputes arising from the Agreement or these Terms shall be brought excusively before the competent court in Amsterdam.
Amendment of terms
1. These terms may be amended on the part of VanMoof by mere notification to Client. In the absence of any protest within 30 days after notification the amended Terms shall apply to all new Agreements as of the day of notification as well as to all current Agreements if and insofar as these are carried out after the day of notification.

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Terms & Conditions

VanMoof General Terms and Conditions Effective from 7 April 2021 to 19 April 2021

Definitions

Applicability

Quotations, Agreements, Product descriptions, services and definitions

Peace of Mind Theft Service

Peace of Mind Maintenance Service

Amendments

Prices

Payment

Right of Withdrawal

Delivery and risk

Retention of title

Inspection and complaints

Warranty

Force majeure

VanMoof’s Products

Liability

Termination

Transfer of rights and obligations

Privacy

Conversion

Applicable law, competent court

Amendment of Terms

VanMoof General Terms and Conditions. Effective from 21 April 2020 to 7 April 2021

Definitions

Applicability

Quotations, Agreements, Product descriptions, services and definitions

Peace of Mind Theft Service

Peace of Mind Maintenance Service

Amendments

Prices

Payment

Right of withdrawal

Delivery and risk

Retention of title

Inspection and complaints

Warranty

Force majeure

VanMoof’s Products

Liability

Termination

Transfer of rights and obligations

Privacy

Conversion

Applicable law, competent court

Amendment of Terms

VanMoof General Terms and Conditions For purchases until April 20, 2020

Definitions

Applicability

Quotations, Agreements, Product descriptions, services and definitions

Peace of Mind Service

Amendments

Prices

Payment

Delivery and risk

Products and services of third parties

Retention of title

Inspection and complaints

Force majeure

VanMoof’s Products

Liability

Termination

Transfer of rights and obligations

Privacy

Conversion

Applicable law, competent court

Amendment of terms

VanMoof General Terms and Conditions
Effective from 7 April 2021 to 19 April 2021

VanMoof General Terms and Conditions.
Effective from 21 April 2020 to 7 April 2021

VanMoof General Terms and Conditions
For purchases until April 20, 2020