Terms & Conditions

In these general terms and conditions (“Terms”), the following definitions shall apply:

1. Agreement: any and every agreement entered into between VanMoof and a Client including these Terms, any amendment thereto and any actions or legal transactions connected with the execution of that Agreement and, seen in retrospect, any and all actions and legal transactions necessary for entering into that Agreement;
2. Bike Doctor: a VanMoof certified bike mechanic who works in our physical store locations & warehouses;
3. Bike Hunting: the process by which an employee of VanMoof who is specialized in the retrieval "hunting" of stolen VanMoof bikes goes to "hunt"/"look for" stolen VanMoof bikes;
4. Client or You: all natural or legal persons with whom VanMoof enters into an Agreement or with whom VanMoof is negotiating about the conclusion of an Agreement;
5. Consumer: the Client being a natural person who acts for purposes outside a profession to whom VanMoof sells and/or delivers Products and to whom VanMoof provides Services;
6. Order: any order issued by a Client to VanMoof in any form whatsoever;
7. Privacy Policy: the statement to be consulted by the Client on the website of VanMoof regarding the processing of personal data;
8. Products: any and all goods which are the subject of an Agreement;
9. Services: all services provided by VanMoof to the Client, which are directly linked to the Purchase of a VanMoof Product by a Client (e.g. POMT-Service or “POMM-Service” as defined in this Agreement); 
10. VanMoof or We or Us: The private company with limited liability under Dutch law VanMoof B.V., having its registered offices in Amsterdam, the Netherlands;
11. VanMoof Brand Store : a physical sales & repair location of VanMoof located in Amsterdam (NL), Paris (FR), London (UK), Berlin (DE), New York (USA), San Francisco (USA), Seattle (USA), Tokyo (JP) & Taipei (TW), current addresses are listed on the Website.

1. The POMT- Service can be purchased at the same time as your VanMoof bike.

1. In using the POMT-Service and/or the app, You agree not to engage in any of the following prohibited activities:
2. copying, distributing, or disclosing any part of the POMT-Service in any medium, including without limitation by any automated or non-automated "scraping";
3. using any automated system, including without limitation "robots," "spiders," "offline readers," etc., to access the POMT-Service in a manner that sends more request messages to the VanMoof servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser, except that VanMoof grants the operators of public search engines revocable permission to use spiders to copy materials from VanMoof.com for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials;
4. transmitting spam, chain letters, or other unsolicited email;
5. attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the POMT-Service;
6. uploading invalid data, viruses, worms, or other software agents through the POMT-Service;
7. collecting or harvesting any personally identifiable information, including account names, from the POMT-Service;
8. using the POMT-Service for any commercial solicitation purposes;
9. impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity;
10. interfering with the proper working of the POMT-Service;
11. accessing any content on the POMT-Service through any technology or means other than those provided or authorized by the POMT-Service;
12. or bypassing the measures We may use to prevent or restrict access to the POMT-Service, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the POMT-Service or the content therein.
13. VanMoof may permanently or temporarily terminate, suspend, or otherwise refuse to permit your access to the POMT-Service without notice and liability for any reason, including if in VanMoof’s sole determination You violate any provision of these Terms. VanMoof also retains the right to remove or suspend accounts for any reason, including a violation or suspected violation of these Terms. All aspects of the POMT-Service are subject to change or elimination at VanMoof sole discretion. VanMoof reserves the right to interrupt the POMT-Service with or without prior notice for any reason. You agree that VanMoof will not be liable to You for any interruption of the POMT-Service, delay or failure to perform.

1. You deliberately leaving your bike unlocked and/or unattended unless You can demonstrate to our reasonable satisfaction that other precautions were taken to protect your bike;
2. You did not lock your bike with the by VanMoof provided lock at the time it was stolen;
3. a malfunction of any software, application or other material downloaded to your bike from third parties by You or anyone else using your bike with your permission;
4. the effect of any virus, “back door”, “time bomb”, “Trojan horse”, “drop dead device” or malware on your equipment;
5. theft from any property unless You can demonstrate to our reasonable satisfaction that there was forced entry to the property or the theft had taken place despite You taking reasonable precautions to protect your bike;
6. confiscation of your equipment by any government or public authority;
7. adjustment to or alteration of your bike;
8. war, invasion, act of foreign enemy, hostilities, civil war, terrorism, rebellion, revolution or military or usurped power;
9. without a crime reference number from the local police department;
10. when theft of the bike is covered under any other insurance policy stated under your name;
11. more than three (3) thefts within the term of your policy;
12. any damage to your bike caused by You or others before the theft of the bike;
13. if your bike was outside the following countries at the time it was stolen; the Netherlands, Germany, Japan, USA, Belgium, Luxembourg, France, Spain, United Kingdom, Ireland, Austria, Denmark, Finland, Italy, Latvia, Poland, Portugal, Sweden;
14. routine servicing or repairs by anyone not authorised by VanMoof;
15. any defect or fault covered by a supplier's guarantee or warranty;
16. costs suffered by You as a result of not being able to use the bicycle, or any costs other than the replacement of the bicycle.

1. accessories or other equipment attached to the bike after your equipment was accidentally lost or stolen;
2. when You have not reported the bike stolen in the app within seven (7) calendar days after You pressed charges or reported it to the police;
3. the POMT-Service is applicable to a specific bike frame number and not a user;
4. not following the manufacturer’s instructions.

1. Follow the step by step instructions below to report a claim.
2. Confirm that your VanMoof bike has really been stolen. If possible, contact the owner or management of the last known location of your bicycle to see if it has been found.
3. Report the theft to the police (or local police if abroad at the time of the theft) as soon as possible and obtain a report or crime reference number together with details of the police station. We encourage You to report any theft within 7 (seven) calendar days, and ideally immediately.
4. You must be registered in the VanMoof app and the stolen VanMoof bike must be registered under your Account.
5. To make a claim please login to your Account and register your VanMoof bike as stolen.
6. VanMoof will follow up on your claim within 48 (forty eight) hours to validate the theft and start the Bike Hunting process.
7. VanMoof will only make use of location tracking with regard to Your VanMoof bike in the event that Your VanMoof bike has been registered as stolen.
8. Clients have the possibility to transfer the POMT-Service when selling their VanMoof bike to a third party. In this event, the remainder of the POMT-Service will follow the VanMoof bike to the new owner.
9. Should you be eligible for a new bike under the POMT-Service, you will receive one of the same (or better) age and condition.
10. Should you be eligible for a new bike under the POMT-Service, you will receive one under the condition that you transfer the title of ownership of the old bike to VanMoof. This allows VanMoof to claim the old bike in case it will eventually be recovered.

1. VanMoof reserves the right to define which maintenance checks are to be performed by a Bike Doctor or which can be conducted by the Client himself. In the event of any self-maintenance, the Client agrees to use original VanMoof parts during the maintenance as to avoid not being entitled to the benefits of the POMM-Service. If the Client is not able to prove the maintenance has been performed or any damage is incurred due to the use of not approved VanMoof parts or accessories, VanMoof reserves the right to invoice the Client for the costs incurred by VanMoof as a result of the incorrect maintenance.
2. Ad-hoc repairs are subject to fair-use of the Product and can be declined should it become evident that the Client is mistreating the Agreement and Product. Fair-use of the Product includes, among other things, the confirmation of the Client with regard to regular maintenance appointments with VanMoof Bike Doctors in the event the Client is being notified via email or in-app updates, as to avoid unnecessary damage and/or wear and tear of mechanical items.

1. VanMoof may permanently or temporarily terminate, suspend, or otherwise refuse to permit your access to the POMM-Service without notice and liability for any reason, including if in VanMoof sole determination You violate any provision of the Terms as described in this article 14.9. VanMoof also retains the right to remove or suspend accounts for any reason, including a violation or suspected violation of these Terms. All aspects of the POMM-Service are subject to change or elimination at VanMoof sole discretion. VanMoof reserves the right to interrupt the POMM-Service with or without prior notice for any reason. You agree that VanMoof will not be liable to You for any interruption of the POMM-Service, delay or failure to perform.

1. a malfunction of any software, application or other material downloaded to your bike from third parties by You or anyone else using your bike with your permission;
2. he effect of any virus, “back door”, “time bomb”, “Trojan horse”, “drop dead device” or malware on your equipment;
3. adjustment to or alteration of your bike without original VanMoof parts/accessories;
4. any damage to your bike caused by You or others to the bike;
5. routine servicing or repairs by anyone not authorised by VanMoof; or
6. costs suffered by You as a result of not being able to use the bicycle, or any costs other than the replacement of the bicycle.

1. The Client shall at all times make any and all information necessary for the execution of VanMoof’s activities available timely and shall warrant the accuracy and comprehensiveness thereof.
2. The Client shall not be entitled to remove or make invisible any trademarks or identifying marks on the Products, any documents accompanying and/or regarding the Products.

1. 15.3.1re-supplying the Products upon the return of the Products;
2. 15.3.2modifying the Products properly;
3. 15.3.3to grant the Client a discount on the purchase price to be agreed by mutual consent.
4. 15.3.4VanMoof shall be fully discharged of its warranty obligations by complying with one of the options described above, and it shall not be held to pay any further compensation or damages.

1. to suspend the fulfilment of the Agreement until payment has been adequately guaranteed; and/or
2. to dissolve the Agreement with Client entirely or in part;
3. all this without prejudice to VanMoof other rights under any Agreement whatsoever and without VanMoof being held to any damages.

1. to suspend fulfilment of the Agreement(s) concerned until payment has been adequately guaranteed; and/or
2. to suspend all its payment obligations, if any, towards Client;
3. all this without prejudice to VanMoof’s other rights under any Agreement whatsoever and without VanMoof being held to any damages.

VanMoof is allowed to transfer to third parties the rights and obligations described in any Agreement with Client. If obligations of VanMoof are transferred, VanMoof must inform Client aforehand and Client shall be entitled to terminate the Agreement by the date on which the transfer shall take place. In such case, VanMoof shall not be liable for any damages. Client cannot transfer to third parties any rights or obligations from any Agreement unless after consent thereto by VanMoof.

We care about the privacy of our Clients. Our Privacy Policy outlines how We use and safeguard your information. By using the product and Service, You are consenting to have your personal data collected, used, transferred to and processed in the Netherlands and other countries as long as the level of privacy protection is similar to that of The Netherlands.

If and insofar as any provision of these Terms cannot be invoked due to any imperative rule of law, the unfair character of these Terms or grounds of reasonableness and fairness, the provision concerned, as far as contents and essence are concerned, shall in all events have a corresponding meaning to such an extent that the provision concerned may indeed be rightfully invoked.

These Terms may be amended on the part of VanMoof by mere notification to Client. In the absence of any protest within 30 (thirty) calendar days after notification the amended Terms shall apply to all new Agreements as of the day of notification as well as to all current Agreements if and insofar as these are carried out after the day of notification.

1. VanMoof: The private company with limited liability under Dutch law VanMoof B.V., having its registered offices in Amsterdam, the Netherlands;
2. Client: all natural or legal persons with whom VanMoof enters into an Agreement or with whom VanMoof is negotiating about the conclusion of an Agreement;
3. Agreement: any and every agreement entered into between VanMoof and a Client, any amendment thereto and any actions or legal transactions connected with the execution of that Agreement and, seen in retrospect, any and all actions and legal transactions necessary for entering into that Agreement;
4. Products: any and all goods which are the subject of an Agreement;
5. Order: any order issued by a Client to VanMoof in any form whatsoever.

1. From 13 June 2017, The Peace of Mind Service must be purchased at the same time as your SmartBike or Electrified S. After the purchase date it is not possible to add the Peace of Mind Service to your bike. Prior to 13 June 2017, the Peace of Mind Service came as ‘standard’ for 2 years with all SmartBikes purchased - that policy still applies.

1. In using the Service and/or the App, you agree not to engage in any of the following prohibited activities:
2. copying, distributing, or disclosing any part of the Service in any medium, including without limitation by any automated or non-automated "scraping";
3. using any automated system, including without limitation "robots," "spiders," "offline readers," etc., to access the Service in a manner that sends more request messages to the VanMoof servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser, except that VanMoof grants the operators of public search engines revocable permission to use spiders to copy materials from VanMoof.com for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials;
4. transmitting spam, chain letters, or other unsolicited email;
5. attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Service;
6. uploading invalid data, viruses, worms, or other software agents through the Service;
7. collecting or harvesting any personally identifiable information, including account names, from the Service;
8. using the Service for any commercial solicitation purposes;
9. impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity;
10. interfering with the proper working of the Service
11. accessing any content on the Service through any technology or means other than those provided or authorized by the Service;
12. or bypassing the measures we may use to prevent or restrict access to the Service, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Service or the content therein.
13. VanMoof may permanently or temporarily terminate, suspend, or otherwise refuse to permit your access to the Service without notice and liability for any reason, including if in VanMoof sole determination you violate any provision of these Terms. VanMoof also retains the right to remove or suspend accounts for any reason, including a violation or suspected violation of these Terms. All aspects of the Service are subject to change or elimination at VanMoof sole discretion. VanMoof reserves the right to interrupt the Service with or without prior notice for any reason. You agree that VanMoof will not be liable to you for any interruption of the Service, delay or failure to perform.

1. You deliberately leaving your bike unlocked and/or unattended unless you can demonstrate to our reasonable satisfaction that other precautions were taken to protect Your bike;
2. You were not using the VanMoof Chain Lock to lock your bike at the time it was stolen.
3. a malfunction of any software, application or other material downloaded to Your bike from third parties by you or anyone else using your bike with your permission;
4. the effect of any virus, “back door”, “time bomb”, “Trojan horse”, “drop dead device” or malware on Your Equipment;
5. Theft from any property unless You can demonstrate to Our reasonable satisfaction that there was forced entry to the property or the Theft had taken place despite You taking reasonable precautions to protect Your bike;
6. Confiscation of Your Equipment by any government or public authority;
7. Adjustment to or alteration of Your bike;
8. War, invasion, act of foreign enemy, hostilities, civil war, terrorism, rebellion, revolution or military or usurped power;
9. Without a crime reference number from the Local police department.
10. When theft of the bike is covered under any other insurance policy stated under your name.
11. More than 3 thefts within the term of your policy,
12. Any damage to your bike caused by you or others before the theft of the bike.
13. If your bike was outside the following countries at the time it was stolen; he Netherlands, Germany, Japan, USA, Belgium, Luxembourg, France, Spain, United Kingdom, Ireland, Austria, Denmark, Finland, Italy, Latvia, Poland, Portugal, Sweden.
14. Routine servicing or repairs by anyone not authorised by VanMoof;
15. Any defect or fault covered by a supplier's guarantee or warranty.
16. Costs suffered by you as a result of not being able to use the bicycle, or any costs other than the replacement of the bicycle.

1. Accessories or other equipment (apart from the VanMoof Chain Lock which will be replaced free of charge) attached to the bike after Your Equipment was Accidentally Lost or Stolen;
2. When you have not reported the bike stolen in the app within 14 working days after you pressed charges or reported it to the Police.
3. When the bike is sold to another user (your policy is unique to you as a user)
4. When the bike is transferred incorrectly within the app in a period of 2 years
5. Not following the manufacturer’s instructions;

1. Follow the step by step instructions below to report a claim.
2. Confirm that your VanMoof Electrified S or SmartBike has really been stolen. If possible, contact the owner or management of the last known location of your bicycle to see if it has been found.
3. Report the theft to the police (or local police if abroad at the time of the theft) as soon as possible and obtain a report or crime reference number together with details of the police station. We encourage you to report any theft within 14 days, and ideally immediately.
4. You must be registered in the VanMoof app and the stolen VanMoof Electrified S or SmartBike must be registered under your account.
5. To make a claim please login to your VanMoof app on Android or IOS and navigate to “menu” / “report stolen bike” click on “yes”
6. VanMoof will follow up on your claim within 48 hours to validate the theft and start the Bike Hunting process.

At all times VanMoof shall be entitled to engage third parties to fulfil (parts of) an Agreement. If VanMoof calls in third parties, the terms and conditions that apply to the agreement between such third parties and VanMoof apply to the Agreement notwithstanding the rights and obligations of VanMoof and the Client arising from the Agreement, to the extent that in the event that these rights and obligations deviate, the terms and conditions that bind VanMoof to any third party shall prevail. The terms and conditions that bind VanMoof towards third parties in cases as described above will be provided by VanMoof to the Client free of charge at the Client’s first request.

1. The Client shall at all times make any and all information necessary for the execution of VanMoof’s activities available timely and shall warrant the accuracy and comprehensiveness thereof.
2. The Client shall not be entitled to remove or make invisible any trademarks or identifying marks on the Products, any documents accompanying and/or regarding the Products.

1. re-supplying the Products upon the return of the Products;
2. modifying the Products properly;
3. to grant the Client a discount on the purchase price to be agreed by mutual consent.
4. VanMoof shall be fully discharged of its warranty obligations by complying with one of the options described above, and it shall not be held to pay any further compensation or damages.

1. to suspend the fulfilment of the Agreement until payment has been adequately guaranteed; and/or
2. to dissolve the Agreement with Client entirely or in part;
3. all this without prejudice to VanMoof other rights under any Agreement whatsoever and without VanMoof being held to any damages.

1. to suspend fulfilment of the Agreement(s) concerned until payment has been adequately guaranteed; and/or
2. to suspend all its payment obligations, if any, towards Client;
3. all this without prejudice to VanMoof’s other rights under any Agreement whatsoever and without VanMoof being held to any damages.

VanMoof is allowed to transfer to third parties the rights and obligations described in any Agreement with Client. If obligations of VanMoof are transferred, VanMoof must inform Client aforehand and Client shall be entitled to terminate the Agreement by the date on which the transfer shall take place. In such case, VanMoof shall not be liable for any damages. Client cannot transfer to third parties any rights or obligations from any Agreement unless after consent thereto by VanMoof.

1. 'Applicant Customer’: any person, age 18 or older, or legal entity wishing to be a Customer and/or with whom VanMoof is in discussions or negotiations for the signing of a Contract, or who is in discussions or negotiations with a Customer for the transfer of a Key;
2. ‘Bicycle’: the bicycle supplied to the Customer by VanMoof under the Subscription;
3. ‘Contract’: a contract between VanMoof and the Customer for a Subscription;
4. ‘Customer’: any adult, natural person or legal entity with whom VanMoof has entered into a Contract and who is accepted by VanMoof;
5. ‘Guest Use’: as defined in Article 5.1;
6. ‘Initial Payment’: a one-off sum payable by the Customer to VanMoof at the start of the Subscription for the rent of the Bicycle, as specified in the Contract;
7. ‘Key’: the right of the Customer to use the Bicycle;
8. ‘Monthly Fee’: the payment owed by the Customer to VanMoof each calendar month for the rent of the Bicycle, as specified in the Contract;
9. ‘Subscription’: the subscription purchased by the Customer under the Contract between VanMoof and the Customer for the use of the Bicycle;
10. ‘Total Loss’: as defined in Article 7.4;
11. ‘VanMoof’: VANMOOF B.V., with registered office at Mauritskade 55H, 1092 AD Amsterdam, registered in the Netherlands Chamber of Commerce under number 34227663;
12. ‘VanMoof Brand Store’: a specialist bicycle store managed by VanMoof or a legal entity associated with VanMoof or other location stipulated by VanMoof for the purpose of the Subscription; and
13. ‘Web Portal’: the digital web portal for the Subscription, accessible via www.vanmoof.com, by which the Customer can access their personal account and transfer their Key.

1. The Applicant Customer has had a previous Subscription terminated by VanMoof;
2. VanMoof has some other reason for believing that the Applicant Customer will not comply with the terms of the Subscription, the Contract, and/or these General Conditions; or
3. the Applicant Customer does not live within a radius of 10 kilometres from a VanMoof Brand Store.

1. have paid the Initial Payment to VanMoof;
2. have supplied VanMoof with a payment authorization via the Web Portal (credit card) for payment of the Monthly Fee and any other sums payable under the Contract and/or these General Conditions, which method of payment must have been verified and accepted by VanMoof in writing; and
3. at the time of collecting the Bicycle from a VanMoof Brand Store prove their identity by means of a valid form of ID.

The Customer must update the personal and payment data it has supplied to VanMoof as soon as possible following any change in such data via the Web Portal.

1. act with the required duty of care and treat the Bicycle with care, in accordance with the instructions given by VanMoof and with local traffic laws and regulations;
2. immediately notify VanMoof via the Web Portal of any theft, embezzlement, or loss of - or damage to - the Bicycle;
3. always keep the Bicycle locked, using as a minimum (depending on type) the ring lock supplied with the Bicycle or the rear-wheel lock integrated within the Bicycle and, where possible, also using the chain lock supplied with the Bicycle;
4. always enable the Bicycle’s alarm system (if fitted to the Bicycle) when parking or storing the Bicycle;
5. carry out small repairs at their own expense, such as: (i) regularly checking tyre pressure and, where necessary, inflating the tyres, and (ii) keeping up-to-date and regularly checking the sturdiness of moving parts, and oiling and greasing such parts as necessary;
6. ensure that the Bicycle is at all times safe in traffic and used safely;
7. ensure that the Bicycle is maintained in accordance with the maintenance schedule specified by the manufacturer;
8. arrange for repair at their own expense by VanMoof of any damage to the Bicycle resulting from circumstances for which they are liable; and
9. report any defects in the Bicycle and errors indicated immediately by e-mail or via the Web Portal to VanMoof.

1. make alterations to the Bicycle that cannot be reversed without causing damage to the Bicycle. Bicycle child seats and other accessories are permitted provided that these can be removed without damaging the Bicycle;
2. use the Bicycle for commercial purposes (such as leasing/sub-leasing, or for use in providing courier or delivery services) or for cycling sport competitions, or tests;
3. make the Bicycle available to family members or, if the Customer is a legal entity or business owner, to employees;
4. use the Bicycle other than on roads and cycle paths;
5. exceed the maximum load of the Bicycle specified by the manufacturer;
6. manipulate, decompile, reverse engineer, or disassemble in any way the electronics and/or software of the Bicycle, the Key, or the Web Portal, or use these in any way for data gathering;
7. arrange for repairs or alterations to be carried out to the Bicycle without the prior express written approval of VanMoof;
8. take the Bicycle abroad (outside the Netherlands);
9. park the Bicycle in any place where this is prohibited;
10. grant a security interest in the Bicycle; or
11. make copies of the keys to the locks supplied with the Bicycle.

1. the Customer’s third occurrence of a theft, embezzlement, actual loss and/or Total Loss;
2. the theft, embezzlement, actual loss and/or Total Loss is the result of the own fault, deliberate act, recklessness (whether or not intentional), and/or deliberate intent of the Customer. This would be the case if, for example, the Customer has not locked the Bicycle sufficiently or at all, has not used the Bicycle’s alarm, or not otherwise sufficiently protected the Bicycle against theft, embezzlement, or actual loss (for example, through careless handling of the keys), or if the damage or Total Loss is the result of improper use of the Bicycle (for example, by using the Bicycle in breach of these General Conditions); or
3. the Customer, following an actual or alleged theft, embezzlement, actual loss, or Total Loss of the Bicycle, is unable to hand in the keys to the Bicycle to a VanMoof Brand Store.

Termination by VanMoof (after date of first issue of Key):Compensation payable by VanMoof to the Customer (as a percentage of the Initial Payment):

5 to 6 years: 50%

6 to 7 years: 40%

7 to 8 years: 30%

8 to 9 years: 20%

9 to 10 years: 10%

More than 10 years: 0%

Except as set forth in section 2 of this article or pursuant to Article 11, no part of the Initial Payment will be refunded to a Customer.

1. VanMoof will only pay this compensation if it terminates the Subscription and such termination is not pursuant to section 4 of this article;
2. VanMoof will only pay this compensation once the Bicycle has been returned to VanMoof in accordance with section 6 of this article; and
3. VanMoof reserves the right to reduce the amount of compensation or not to pay any, as it sees fit, in the event of any damage or defects to the Bicycle other than resulting from normal wear and tear.

1. the Customer is a consumer and has failed to pay two instalments of the Monthly Fee and/or other sums owed under the Contract or these General Conditions;
2. the Customer is a legal entity or business person who has signed the Contract in the performance of their commercial or independent professional or business activities, and there is also: an arrears of payments, a moratorium, bankruptcy, liquidation, or winding-up of business, or they are made subject to the rescheduling of debts of natural persons act, or there is a change in control of the legal entity;
3. at the start of, or at any time during, the Subscription the Customer has supplied incorrect information;
4. fraud has been committed or VanMoof has a reasonable belief that fraud has been committed;
5. the Customer shares their Key or log-in information for the Web Portal with, or otherwise transfers the same to, a third party in breach of the provisions of Article 4;
6. the Customer refuses to bring the Bicycle to a VanMoof Brand Store for maintenance or repair, or otherwise does not cooperate with any maintenance or repair;
7. upon the occurrence of any of the events mentioned in Article 7.6;
8. the Customer is in breach of any of the provisions of the Contract or of these General Conditions and fails to remedy such breach(es) without delay;
9. the Customer rides the Bicycle under the influence of alcohol or drugs; or
10. the Customer uses the Bicycle for improper purposes, including but not limited to the performance of stunts.

1. the immediate return of the Bicycle to a VanMoof Brand Store. If the Customer does not immediately return the Bicycle, VanMoof is entitled to recover possession itself and to charge the Customer accordingly;
2. receive payment of the Monthly Fee up to and including the month in which the Bicycle is returned, together with all other sums due under the Contract and/or these General Conditions; and
3. compensation for all loss actually incurred by VanMoof.
4. Following termination of the Contract, the Customer must return the Bicycle to VanMoof in the same condition as it was supplied to the Customer, with any additions or changes made to the Bicycle by the Customer reversed.