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VanMoof Support & Contact

How can we help?

Need some assistance? You can use our troubleshooting tool to diagnose an issue or make an appointment. You can also contact us for further help.

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Check your order status

You can check your order status and find an updated expected shipping date in your My VanMoof account. We may ship your bike and accessories separately, so the estimated shipping time for each part of your order may vary.

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Want to get in touch?

We need your name, email address and order or frame number to help you. Make sure you have this information available when contacting us. Please note that our waiting times are longer than usual.

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We are experiencing a high volume of support requests, so we may take up to 5 days to reply.

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Frequently asked questions

Everything you need to know. Browse by topic to find what you are looking for.

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In order for us to help you faster, please make sure to always have either your order number or frame number on hand. You can also send pictures and videos via email to help us resolve your issue better.