Need some assistance? You can use our troubleshooting tool to diagnose an issue or make an appointment. You can also contact us for further help.
Check your order status
You can check your order status and find an updated expected shipping date in your My VanMoof account. We may ship your bike and accessories separately, so the estimated shipping time for each part of your order may vary.
We are currently experiencing a high volume of support requests, so we may take up to 5 days to reply. If you need help, please check our troubleshooting tool or FAQs – we answer the most common issues and questions there.
We're currently exploring a new service approach and can no longer be reached by phone. By making sure we're exclusively available via chat, email, and social media, we believe that we'll be able to provide you with a faster and better service experience overall.