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Peace of Mind Services

The VanMoof S3 & X3’s integrated tech and our growing network mean we can now take our Peace of Mind guarantee to the next level. We’ll always have your back, wherever you ride.

Choose whether you want three-year Maintenance for $340, three-year Theft coverage for $340 – or three-year complete coverage for $590.

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Theft
$340

Stolen Bike? Our Bike Hunters get it back for you.

  • Bike Hunters recover your bike
  • Get a replacement bike if we can't find it
  • 3 year service

 

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Maintenance
$340

VanMoof Bike Doctors keep your bike in perfect condition.

  • Regular check-ups and ad-hoc servicing
  • 3-year service
  • Available in New York, San Francisco, and Seattle
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Theft + Maintenance
$590
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Complete worry-free coverage

  • 3-year Peace of Mind Theft + Maintenance
  • Available in New York, San Francisco, and Seattle
Learn more

Theft

We're putting bike thieves out of business with our integrated location tracking tech and iron-clad anti-theft guarantee. If your bike goes missing, just report it as stolen in the VanMoof app. The Bike Hunters will immediately get to work and recover your bike within two weeks. If they can't, we'll replace your bike with one of the same (or better) age and condition. 

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What happens if my bike gets stolen?

If your bike is stolen, you’ll need to notify us via the VanMoof app or your My VanMoof account. We’ll also require you to file a police report and forward a copy of it to us. You can contact us via this link .

You can then sit back and relax while the Bike Hunters do their thing. They’ll recover your bike within two weeks. If they can't, we'll replace your bike with one of the same (or better) age and condition.

What’s included in Peace of Mind Theft?

We’ll recover or replace up to three times within your three-year coverage. If by some freakish bad luck your bike is stolen a fourth time, we won’t be able to recover or replace your bike, but we will provide you with full tracking information so you can hunt it yourself.

I forgot to lock my bike and it got stolen, can you recover it?

Sadly, no. We can only recover or replace a stolen bike if the Theft Defense system was armed and the Kick Lock was properly engaged when your bike was stolen.

Maintenance 

Over a three-year period, the Bike Doctors will keep your bike in optimal condition, with proactive check-ups and responsive maintenance 17 cities. Don't worry – all costs for parts and labor are included in your coverage.

Coverage

green checkpreventive
check ups

 

green checknormal wear
and tear

 

red xflat tires
and vandalism

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The biggest cities in the United States

Peace of Mind: Maintenance is available in the following cities:

New York, San Francisco, and Seattle

Not in the United States?

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How does it work?

The VanMoof App tracks your riding distance and invites you to check-ups at regular intervals. Our Bike Doctors will evaluate and service any wear and tear to keep your bike riding perfectly and extend its lifespan. We’ll also notify you if any additional repairs are necessary. 

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Maintenance timeline

After your first 622 miles of riding and every 1,552 miles afterwards, our Bike Doctors will perform a maintenance check on your VanMoof bike – for up to 3 years.
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What we’ll do

Inflate tires • Lubricate drive chain • Check and tighten all critical nuts and bolts • Check brake pads and replace if needed • Check rear hub and adjust if necessary

Complete coverage

Peace of Mind: Maintenance is designed to work with our industry-leading three-year warranty, which protects you against material and manufacturing defects.  It’s our way of keeping your bike on the road, and out of the workshop.

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What wear and tear is covered?

Wear and tear servicing covers all issues related to the normal wear and degradation of your bike's mechanical components. This includes everyday wear to the wheels, handlebars and controls, chain and chainguard, kickstand, brakes, and brake pads. 

Issues with internal electronics, including the battery, E-shifter, Kick Lock, Turbo Boost, Smart Cartridge, and integrated bell are covered by the bike's three-year warranty.

Flat tires and damages caused by accident or vandalism are not covered by Peace of Mind: Maintenance.

What is not included?

Peace of Mind: Maintenance does not cover damages caused by accident or vandalism. If you have an issue outside of normal wear and tear (or what's covered by your warranty) we can still help, but you may have to pay for repairs and shipping.

Want to know more?

Please visit our knowledge base and Terms and Conditions.

Theft + Maintenance 

Get three-year complete Theft & Maintenance coverage for $590.

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