Stolen Bike Recovery
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Learn about our Peace of Mind service options
Peace of Mind Assurance
Does the thought of someone stealing your Smart or Electrified bike send you into a cold sweat? Peace of Mind Service to the rescue! It’s an ironclad guarantee that we’ll recover your bike in the event it gets stolen.
How does Peace of Mind theft protection work? Simple. When you report your bike stolen in the VanMoof app, we alert our ruthless Bike Hunter team to track it down. If we can’t recover it for you within two weeks, we'll replace it with a bike of the same (or better) age and condition.
And there's no need to stop riding – drop by the London VanMoof brand store after reporting the theft and we'll loan you a temporary set of wheels until your pride and joy is returned to you.
VanMoof Rescue Team
If your VanMoof is stolen, our Bike Hunters will travel across the globe to return your bike to you. If they can't find your bike in two weeks from the date it was reported stolen, then VanMoof will give you a new bike of the same (or better) condition.
While our Bike Hunters get to work, your bike takes care of itself and gets ready for extraction. Your armed bike responds with a loud warning sound when a thief touches it, followed by an urgent alarm if the thief doesn't back down. Finally, the bike disables its own motor and smart functionality to save energy, flashing SOS with its lights. Once reported stolen in the app, the bike sends out a tracking signal until you (or our Bike Hunters) find it.
Peace of Mind Pricing Options
- £100 for one year of Peace of Mind service
- £240 for three years of Peace of Mind service
What to do if your VanMoof Bike is Stolen
1. Verify that the stealth lock on you VanMoof is engaged. (Without this, our VanMoof Bike Hunters will be unable to locate your bike.)
2. Download our mobile app (if you have not already) and report that your VanMoof has been stolen in the app.
3. Enjoy a temporary VanMoof bike to ride in London while our dedicated Bike Hunters track down your original VanMoof. If they don't find your VanMoof in two weeks, we'll replace your VanMoof with another one of the same, or better, age and condition.