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Outlet Sale FAQ

Quality

What are ‘legacy’ bikes?

Legacy bikes are models which we don’t produce any more. These bikes are brand new and have never been ridden before – but when they’re gone, they’re gone for good.

What condition will my bike be in?

All outlet bikes are refurbished and fully functional, and ship with a 2-year warranty. Outlet bikes have been returned by other customers, had a little knock in the factory, or are from a discontinued range. To help you find the perfect bike, we’ve divided them into categories – depending on how much they’ve been used.

Of course, all bikes have been given a full Bike Doctor checkup and ride perfectly.

Are these bikes still safe?

Absolutely – each bike is carefully checked (and approved) by our Bike Doctors and ships with a 2-year warranty against material defects.

Do these bikes come with a warranty?

Yes, all outlet bikes ship with a 2-year warranty against material defects.

General

Do outlet bikes come with a lock?

The VanMoof S3 & X3 and Electrified S2 & X2 feature an integrated Kick Lock. The Smart S & X have a rear wheel ring lock.

How can I understand the various categories in the Outlet?

All outlet bikes are refurbished and fully functional, and ship with a 2-year warranty.

Perfect condition
Get 60% off legacy models.
These bikes are completely new from one of our previous collections

Almost perfect
Get 65% off
These bikes have been ridden and have minor cosmetic damage.

Minor damage
Get 70% off
These bikes have been ridden and can have heavy cosmetic damage.

Photos provided as examples only. Actual imperfections will differ per bike.

  

 

 

Will you also be selling these bikes in your stores?

No, the outlet sale is online-only. All bikes ship from our central warehouses, so it is unfortunately not possible to see or test them before purchasing.

Will more bikes be added?

Yes, we’ll be adding more bikes as they become available. Please keep in mind that we can’t guarantee the availability of certain models.

I’ve put an Outlet Sale bike in my online cart, is it reserved?

Bikes in the outlet sale are sold on a first-come, first-served basis. Unfortunately, this means we aren’t able to reserve items placed in a cart. To secure the best deal, make sure to complete your purchase as quickly as possible.

PAYMENT

What are the payment options?

We have multiple payment options – click here to see which are available in your region.

My payment failed. What do I do?

First, double-check with your bank to confirm they’re not blocking the payment. If that doesn’t work, please try again or try using a different payment method.

Will I get a payment confirmation and invoice?

Yes, we’ll send you a payment confirmation via email as soon as you’ve left the checkout. Your invoice will be sent to you the moment that your bike leaves our warehouse.

It's not possible to change the details on your invoice, so please take care when entering your details.

SHIPPING & DELIVERY

Which countries does VanMoof ship to?

This Outlet Sale is in Europe and in the US. Therefore in the EU we are shipping to Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Latvia, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden and the UK. In the US we ship to all 48 continental States excluding Alaska and Hawaii.

How much do you charge for shipping?

There is a $60 shipping fee for all outlet bikes.

When will my bike be shipped?

Your bike will ship within two weeks of ordering. You’ll receive a Track & Trace email the moment your bike ships, so you can follow its journey to your door.

RETURNS

I changed my mind. Can I change my order?

All purchases are final. This means we won’t be able to change an order once it is placed. The only option is to cancel your purchase with us and order again. To cancel your order, please contact our support team.

Can I return a bike bought from the outlet store?

Yes – you have 14 days to return the bike for a full refund. You’ll need to re-pack the bike and ship it back to our warehouse. You’ll find the full return instructions here.

SIZING & TEST RIDING

Which size bike is best for me?

When it comes to bikes, size does matter.
To make sure you are riding with a frame that fits you, follow these guidelines:
If you're 5’-6’ tall, our X-frame models will fit your best. If you're 5’8”-6’6” tall, our S-frame models will fit your best.

Can I see a photo of the specific bike I want to buy?

The size of the outlet sale means it’s unfortunately not possible to photograph every bike. We have inspected all bikes and put them into categories to let you know exactly what kind of wear and tear you can expect.

PEACE OF MIND

Can I add Peace of Mind coverage to my outlet order?

Peace of Mind: Theft is only available for the VanMoof S3 & X3. It must be purchased before your Outlet bike has been delivered to be valid.

How does Peace of Mind: Theft work?

When you report your bike stolen in the VanMoof App, we alert our Bike Hunter team to track it down. If we can’t recover it for you within two weeks, we'll replace it with a bike of the same (or better) age and condition.

DISCOUNTS

Can I get a bigger discount by buying multiple bikes?

No, we won't can’t go any lower than the current discounts.

ACCESSORIES

Can you add accessories for my bike?

You cannot purchase accessories in the outlet, but you can still buy them separately in our brand stores, or at vanmoof.com. Please note that you’ll have to fit any accessories yourself.

 

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