Skip to Menu Skip to Content Skip to Footer
arrow-large arrow-slider vm-arrow-small arrow basket-next basket electrified check vm-close facebook info vanmoof_instagram_stylized_icon_03 Instagram lock pinterest smartphone usp-obsession usp-price usp-ready usp-return usp-shipping usp-sizing usp-support usp-warranty warning Gearing Icon VANMOOF Straight Frame VANMOOF Smart Bike VANMOOF Electrified VANMOOF Drop-down Frame VANMOOF Step-In Frame VANMOOF X-Frame
Back to store

This is how you'll roll

We ship to
Austria Belgium Denmark Finland France Germany Ireland Italy Japan Latvia Luxembourg Netherlands Portugal Poland Spain Sweden United Kingdom United States
  • Austria
  • Belgium
  • Denmark
  • Finland
  • France
  • Germany
  • Ireland
  • Italy
  • Japan
  • Latvia
  • Luxembourg
  • Netherlands
  • Portugal
  • Poland
  • Spain
  • Sweden
  • United Kingdom
  • United States

Outlet Sale FAQ


What condition will my bike be in?

All outlet bikes are refurbished, fully functional, and ship with a 2-year warranty. Outlet bikes have either been returned by other customers, have had a little knock in the factory, or are from a discontinued range. To help you find the perfect bike, we’ve divided them into categories – depending on how much they’ve been used in the past. 

Of course, all bikes have been given a full Bike Doctor checkup and ride perfectly.

The two categories of damage are: ‘small’ and ‘medium’ and you can find example pictures of how we define these categories below. You can also choose between a bike that has been on the road for less than 310 miles or more than 310 miles. Of course, the state the bike is in will be reflected in what price it's sold at.

Example pictures* of small damages
Small damage 

*Photos provided as examples only. Actual imperfections will differ per bike.

Example pictures* of medium damages
Medium 1 
*Photos provided as examples only. Actual imperfections will differ per bike.

What are ‘legacy’ bikes?

Legacy bikes are models which we don’t produce any more. These bikes are brand new and have never been ridden before – but when they’re gone, they’re gone for good.

Are these bikes still safe?

Absolutely – each bike is carefully checked (and approved) by our Bike Doctors and ships with a 2-year warranty against material defects.

Do these bikes come with a warranty?

Yes, all outlet bikes ship with a 2-year warranty against material defects.


What are the payment options?

We have multiple payment options – click here to see which are available in your region.

My payment failed. What do I do?

First, double-check with your bank to confirm they’re not blocking the payment. If that doesn’t work, please try again or try using a different payment method.

Will I get a payment confirmation and invoice?

Yes, we’ll send you a payment confirmation via email as soon as you’ve left the checkout. Your invoice will be sent to you the moment that your bike leaves our warehouse.

It's not possible to change the details on your invoice, so please take care when entering your details.

Shipping & Delivery

Which countries does VanMoof ship to?

Outlet bikes ship to BeNeLux, France, Germany, UK, and the US.

How much do you charge for shipping?

The cost of shipping is dependent on your location. You can see the shipping cost for your order at the checkout.

When will my bike be shipped?

Your bike will ship within two weeks of ordering. You’ll receive a Track & Trace email the moment your bike ships, so you can follow its journey to your door.


I changed my mind. Can I change my order?

All purchases are final. This means we won’t be able to change an order once it is placed. The only option is to cancel your purchase with us and order again. To cancel your order, please contact our support team.

Can I return a bike bought from the outlet store?

Yes – you have 14 days to return the bike for a full refund. You’ll need to re-pack the bike and ship it back to our warehouse. You’ll find the full return instructions here.

Sizing & Test Riding

Which size bike is best for me?

When it comes to bikes, size does matter.
To make sure you are riding with a frame that fits you, follow these guidelines:
If you're 5’-6’ tall, our X-frame models will fit your best. If you're 5’8”-6’6” tall, our S-frame models will fit your best.

Can I see a photo of the specific bike I want to buy?

The size of the outlet sale means it’s unfortunately not possible to photograph every bike. We have inspected all bikes and put them into categories to let you know exactly what kind of wear and tear you can expect.

Peace Of Mind

Can I add Peace of Mind coverage to my outlet order?

Peace of Mind: Theft is only available for the VanMoof S3 & X3. It must be purchased before your Outlet bike has been delivered to be valid.

How does Peace of Mind: Theft work?

When you report your bike stolen in the VanMoof App, we alert our Bike Hunter team to track it down. If we can’t recover it for you within two weeks, we'll replace it with a bike of the same (or better) age and condition.


Can I get a bigger discount by buying multiple bikes?

No, we can’t go any lower than the current discounts.


Can you add accessories for my bike?

You cannot purchase accessories in the outlet, but you can still buy them separately in our brand stores, or at Please note that you’ll have to fit any accessories yourself.