Outlet Sale FAQ
Quality
What condition will my bike be in?
All outlet bikes are refurbished, fully functional, and ship with a 2-year warranty. Outlet bikes have either been returned by other customers, have had a little knock in the factory, or are from a discontinued range. To help you find the perfect bike, we’ve divided them into categories – depending on how much they’ve been used in the past.
Of course, all bikes have been given a full Bike Doctor checkup and ride perfectly.
The two categories of damage are: ‘small’ and ‘medium’ and you can find example pictures of how we define these categories below. You can also choose between a bike that has been on the road for less than 500 km or more than 500 km. Of course, the state the bike is in will be reflected in what price it's sold at.
Example pictures* of small damages
*Photos provided as examples only. Actual imperfections will differ per bike.
Example pictures* of medium damages
*Photos provided as examples only. Actual imperfections will differ per bike.
Are these bikes still safe?
Absolutely – each bike is carefully checked (and approved) by our Bike Doctors and ships with a 2-year warranty against material defects.
Do these bikes come with a warranty?
Yes, all outlet bikes ship with a 2-year warranty against material defects.
PAYMENT
What are the payment options?
We have multiple payment options – click here to see which are available in your region.
My payment failed. What do I do?
First, double-check with your bank to confirm they’re not blocking the payment. If that doesn’t work, please try again or try using a different payment method.
Are your bikes available for the Fietsplan via Fiscfree?
Unfortunately our outlet bikes do not qualify for this kind of plan.
Will I get a payment confirmation and invoice?
Yes, we’ll send you a payment confirmation via email as soon as you’ve left the checkout. Your invoice will be sent to you the moment that your bike leaves our warehouse.
It's not possible to change the details on your invoice, so please take care when entering your details.
SHIPPING & DELIVERY
Which countries does VanMoof ship to?
Outlet bikes ship to Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Latvia, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, UK, Japan, and the US.
How much do you charge for shipping?
The cost of shipping bikes and accessories depends on your location. You can see the total shipping cost for your order at the checkout.
When will my bike be shipped?
Your bike will ship within two weeks of ordering. You’ll receive a Track & Trace email the moment your bike ships, so you can follow its journey to your door.
RETURNS
I changed my mind. Can I change my order?
All purchases are final. This means we won’t be able to change an order once it is placed. The only option is to cancel your purchase with us and order again. To cancel your order, please contact our support team.
Can I return a bike bought from the outlet store?
Yes – you have 14 days to return the bike for a full refund. You’ll need to re-pack the bike and ship it back to our warehouse. You’ll find the full return instructions here.
SIZING & TEST RIDING
Which size bike is best for me?
When it comes to bikes, size does matter. To make sure you are riding with a frame that fits you, follow these guidelines:
If you're 155-200cm tall, our X-frame models will fit your best.
If you're 170-210cm tall, our S-frame models will fit your best.
Can I see a photo of the specific bike I want to buy?
The size of the outlet sale means it’s unfortunately not possible to photograph every bike. We have inspected all bikes and put them into categories to let you know exactly what kind of wear and tear you can expect.
PEACE OF MIND
Can I add Peace of Mind coverage to my outlet order?
You can add our 3 years of Peace of Mind: Theft coverage to your outlet order. Peace of Mind: Maintenance is not available for outlet bikes.
How does Peace of Mind: Theft work?
When you report your bike stolen in the VanMoof App, we alert our Bike Hunter team to track it down. If we can’t recover it for you within two weeks, we'll replace it with a bike of the same (or better) age and condition.
DISCOUNTS
Can I get a bigger discount by buying multiple bikes?
No, we won't can’t go any lower than the current discounts.
ACCESSORIES
Can you add accessories for my bike?
You cannot purchase accessories in the outlet, but you can still buy them separately in our brand stores, or at vanmoof.com. Please note that you’ll have to fit any accessories yourself.