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About returns and warranty

Free returns and a three-year warranty. For a worry-free ride.

 

Shipping

How do returns work?

We offer a 14-day, no-hassle returns policy, because we believe the only way for you to really know if our bikes are right for you, is to ride them. Commute across town in rush-hour, take it for a long spin, ride it in the rain, and if you're not in love after 14 days you can return it for free. Read more about shipping & returns here.

Do I get a warranty?

Yes! VanMoof BV guarantees each new VanMoof bicycle frame against defects in workmanship and materials for 3 years. Your warranty doesn’t cover normal bike wear and tear. Want to know more? Read more about warranty here.

Configure your bike

Pay the full $1998 now or select Pay Later. 

What comes with your bike

  • Charger
  • Toolkit for easy assembly
  • 3 year warranty

Learn more

What’s in the box?

For a small fee, depending on your location, we’ll deliver your bike straight to your doorstep.

Here’s what’s in the box:

- Your bike
- Charger
- Handlebar spacers to tune your bike fit
- Bike stand to support bike assembly
- Tools for assembling your bike
- Maintenance kit incl. footpump and chain lube

Accessorize your bike

Note: you can only add these services when you purchase a bike. It’s not possible to sign up later.

Learn more

About Peace of Mind: Theft

Our Bike Hunter squad will recover your bike if it ever gets stolen.

 Peace of Mind

How does it work?

We’re putting bike thieves out of business with our integrated location tracking tech and iron-clad anti-theft guarantee. If your bike goes missing, just report it as stolen in the VanMoof app. The Bike Hunters will immediately get to work and recover your bike within two weeks. If they can't, we'll replace your bike with one of the same (or better) age and condition.

See our FAQ to learn more.

Peace of Mind Services

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