Peace of Mind Maintenance FAQ
Where is Peace of Mind: Maintenance available ?
You can enjoy Peace of Mind Maintenance coverage in Belgium, France, Germany, Japan, The Netherlands, UK, and the US. You will be supported by mobile Bike Doctors in the cities listed below.
When required, we’ll cover the costs of shipping your bike to and from the nearest service location.
Berlin, Hamburg, Bremen, Düsseldorf, Frankfurt, Cologne
- The Netherlands:
Amsterdam, Utrecht, Den Haag, Rotterdam, Eindhoven
- United Kingdom:
Los Angeles, New York, Portland, San Francisco, Seattle
Is battery servicing included in this package?
Yes, although your battery should last significantly longer than three years. If it does require replacing, it is fully covered by this package.
What do the Bike Doctor checkups involve?
The Bike Doctors will perform checkups at the following distance intervals:
1. After 1000km
We’ll inflate your tires, lubricate your drivetrain, and tighten anything that’s worked loose.
2. Every 2500km
We’ll do all of the above, tighten all connections, replace your brake pads, and check your rear hub for damage.
3. At 7500km
We’ll give your bike a full tune up, including all of the above, checking your e-shifter, replacing your tires if necessary, and straightening both wheels.
Is the Peace of Mind Maintenance package an extended warranty? What’s the difference?
No, it’s not. Your bike has a three-year warranty against defects in materials and manufacturing. You can read more here
. This does not cover day-to-day wear and tear. The Peace of Mind Maintenance package covers everything linked to the regular use and maintenance of your bike, including any labor and part costs for repairs.
Peace of Mind: Theft FAQ
What happens if my bike gets stolen?
If your bike is stolen, you’ll need to notify us via the VanMoof app or your MyVanMoof account
. We’ll also require you to file a police report and forward a copy of it to us. You can contact us via this link
You can then sit back and relax while the Bike Hunters do their thing. They’ll recover your bike within two weeks. If they can't, we'll replace your bike with one of the same (or better) age and condition.
I forgot to lock my bike and it got stolen, can you recover it?
Sadly, no. We can only recover or replace a stolen bike if the Theft Defense system was armed and the Kick Lock was properly engaged when your bike was stolen.
Want to know more? Go to our knowledge base