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Free returns and a three-year warranty. For a worry-free ride.
How do returns work?
We offer a 14-day, no-hassle returns policy, because we believe the only way for you to really know if our bikes are right for you, is to ride them. Commute across town in rush-hour, take it for a long spin, ride it in the rain, and if you're not in love after 14 days you can return it for free. Read more about shipping & returns here.
Do I get a warranty?
Yes! VanMoof BV guarantees each new VanMoof bicycle frame against defects in workmanship and materials for 3 years. Your warranty doesn’t cover normal bike wear and tear. Want to know more? Read more about warranty here.
Pay the full $1998 now or select Pay Later.
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For a small fee, depending on your location, we’ll deliver your bike straight to your doorstep.
- Your bike- Charger- Handlebar spacers to tune your bike fit- Bike stand to support bike assembly- Tools for assembling your bike- Maintenance kit incl. footpump and chain lube
Note: you can only add these services when you purchase a bike. It’s not possible to sign up later.
How does it work?
We’re putting bike thieves out of business with our integrated location tracking tech and iron-clad anti-theft guarantee. If your bike goes missing, just report it as stolen in the VanMoof app. The Bike Hunters will immediately get to work and recover your bike within two weeks. If they can't, we'll replace your bike with one of the same (or better) age and condition.
See our FAQ to learn more.
VanMoof bikes are built to last, but they can still use a little love every now and then. With Peace of Mind: Maintenance, we'll treat any wear and tear to keep your bike riding in perfect condition. Based on your riding distance, we'll invite you for regular Bike Doctor check-ups to evaluate and service any wear and tear.
If you notice any wear and tear outside of these check-ups, you can easily schedule an additional appointment. The Bike Doctors will also notify you if any additional repairs are necessary.
It’s pretty simple. If something breaks that wasn't supposed to, your warranty covers it. Peace of Mind: Maintenance covers maintenance check-ups related to the normal wear and tear of your bike's mechanical components. Read our full terms and conditions.
USA: New York, San Francisco, Seattle, and Washington, D.C.
We’ll always have your back, wherever you ride – with full Maintenance and Theft coverage for 3 years.
We're putting bike thieves out of business with our integrated location tracking tech and iron-clad anti-theft guarantee. If your bike goes missing, just report it as stolen in the VanMoof app. The Bike Hunters will immediately get to work and recover your bike within two weeks. If they can't, we'll replace your bike with one of the same (or better) age and condition.
What’s included?
VanMoof bikes are built to last, but they can still use a little love every now and then. Over a three-year period, the Bike Doctors will keep your bike in optimal condition, with proactive check-ups and responsive maintenance in multiple global cities. Don’t worry – all costs for parts and labor are included in your coverage.
How does it differ from my warranty?
It’s pretty simple. If something breaks that wasn't supposed to, your warranty covers it. Peace of Mind: Maintenance covers all maintenance as a result of normal wear and tear, through check-ups and ad-hoc fixes. Read our full terms and conditions.
VanMoof S3 Dimensions Rider height 170 cm – 210 cm
1. Seat tube 587mm 2. Top tube 615mm 3. Top tube diameter 59,4mm 4. Head tube 153mm 5. Wheel base 1113mm 6. Standover height 862mm 7. Down tube 770mm 8. Down tube diameter 65mm 9. Handlebar width 650mm 10. Total length 1825mm 11. Seat post diameter 34mm (Maximum height 140 mm)
VanMoof X3 Dimensions Rider height 155 cm – 200 cm
1. Seat tube 500 mm 2. Top tube 588mm 3. Top tube diameter 50mm 4. Head tube 275mm 5. Wheel base 1060mm 6. Standover height 712mm 7. Down tube 770mm 8. Down tube diameter 65mm 9. Handlebar width 680mm 10. Total length 1669mm 11. Seat post diameter 34mm (Maximum height 170 mm)