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About returns and warranty

Free returns and a three-year warranty. For a worry-free ride.

 

Shipping

How do returns work?

We offer a 14-day, no-hassle returns policy, because we believe the only way for you to really know if our bikes are right for you, is to ride them. Commute across town in rush-hour, take it for a long spin, ride it in the rain, and if you're not in love after 14 days you can return it for free. Read more about shipping & returns here.

Do I get a warranty?

Yes! VanMoof BV guarantees each new VanMoof bicycle frame against defects in workmanship and materials for 3 years. Your warranty doesn’t cover normal bike wear and tear. Want to know more? Read more about warranty here.

Configure your bike

What comes with your bike

  • Charger
  • Toolkit for easy assembly
  • 3 year warranty

Learn more

What’s in the box?

For a small fee, depending on your location, we’ll deliver your bike straight to your doorstep.

Here’s what’s in the box:

- Your bike
- Charger
- Handlebar spacers to tune your bike fit
- Bike stand to support bike assembly
- Tools for assembling your bike
- Maintenance kit incl. footpump and chain lube

Accessorize your bike

  • Designed to carry up to 10 kg
  • Built from aluminium and sturdy plastic
  • Easily assembled
  • Can carry up to 15 kg
  • Dimensions: 41 x 36 x 17 cm
  • Built from aluminum
  • Designed to carry up to 10 kg
  • Can be mounted easily at home
  • Outside dimensions:
    40 x 31 x 18 cm
  • Easily assembled
  • Can carry up to 15 kg
  • Dimensions: 41 x 30 x 17 cm

  • Waterproof rolltop bag
  • Converts into a shoulder bag with the included strap
  • Compatible with all VanMoof rear carriers
  • 18L capacity
  • Waterproof rolltop bag
  • Converts into a shoulder bag with the included strap
  • Compatible with all VanMoof rear carriers
  • 28L capacity
  • Strong 5.5 mm steel bars with a soft protective coating
  • Lock is 85 cm long, weighs 1.5 kg, and includes two keys
  • Folds away into included carrying case
  • Theft-proof 8mm thick chain covered by a flexible nylon sleeve
  • Chain is 85 cm long, weighs 2.2 kg, and comes with 2 keys

Peace of Mind Services

Note: you can only add these services when you purchase a bike. It’s not possible to sign up later.

Learn more Learn more Learn more

About Peace of Mind: Theft

Our Bike Hunter squad will recover your bike if it ever gets stolen.

 Peace of Mind

How does it work?

We’re putting bike thieves out of business with our integrated location tracking tech and iron-clad anti-theft guarantee. If your bike goes missing, just report it as stolen in the VanMoof app. The Bike Hunters will immediately get to work and recover your bike within two weeks. If they can't, we'll replace your bike with one of the same (or better) age and condition.

See our FAQ to learn more.

About Peace of Mind: Maintenance

What’s included?

VanMoof bikes are built to last, but they can still use a little love every now and then. Over a three-year period, the Bike Doctors will keep your bike in optimal condition, responsive mobile repairs across 21 global cities. For smaller fixes, we’ll send you the required parts and walk you through it step-by step.

Outside of any day-to-day repairs, the Bike Doctors will also perform proactive checkups to keep your bike riding perfectly. Don’t worry – all costs for parts and labor are included in your coverage.

How does it differ from my warranty?

It’s pretty simple. If something breaks that wasn’t supposed to, your warranty covers it. Peace of Mind Maintenance covers all maintenance as a result of normal wear and tear, through check-ups and ad-hoc fixes. Read our full terms and conditions.

 

 

*Bike Doctor home visits will be available in the following cities:

The Netherlands: Amsterdam, Den Haag, Eindhoven, Rotterdam and Utrecht.

Belgium: Antwerp and Brussels.

France: Paris

Japan: Tokyo

United Kingdom: London

Germany: Berlin, Bremen, Cologne, Düsseldorf, Frankfurt and Hamburg.

USA: New York, Los Angeles, Portland, San Francisco and Seattle.

Don’t live in one of these? You can still get Peace of Mind Maintenance. We’ll arrange shipping to transport your bike to a VanMoof service location. See our FAQ to learn more.

Peace of Mind services

We’ll always have your back, wherever you ride – with full Maintenance and Theft coverage for 3 years.

Theft

We’re putting bike thieves out of business with our integrated location tracking tech and iron-clad anti-theft guarantee. If your bike goes missing, just report it as stolen in the VanMoof app. The Bike Hunters will immediately get to work and recover your bike within two weeks. If they can't, we'll replace your bike with one of the same (or better) age and condition.

See our FAQ to learn more.

Maintenance

What’s included?

VanMoof bikes are built to last, but they can still use a little love every now and then. Over a three-year period, the Bike Doctors will keep your bike in optimal condition, responsive mobile repairs across 21 global cities. For smaller fixes, we’ll send you the required parts and walk you through it step-by step.

Outside of any day-to-day repairs, the Bike Doctors will also perform proactive checkups to keep your bike riding perfectly. Don’t worry – all costs for parts and labor are included in your coverage.

How does it differ from my warranty?

It’s pretty simple. If something breaks that wasn’t supposed to, your warranty covers it. Unlimited Maintenance covers things like normal bike wear and tear. Read our full terms and conditions.

View details

VanMoof S3 Dimensions

S3 Dimensions

The S3 has 28" wheels and is for riders between 5'8" and 6'8" tall.

 

It has the following detailed dimensions:

1. Seat tube: 587 mm

2. Top tube: 615 mm

3. Head tube: 153 mm

4. Wheel base: 1113 mm

5. Standover height: 862 mm

6. Angle (between saddle & top tube) 72.5°

X3 Dimensions

X3 dimensions

The X3 has 24" wheels and is for riders between 5' - 6'5" tall.

 

The bike has the following detailed dimensions:

1. Seat tube: 500 mm

2. Top tube: 588 mm

3. Head tube: 275 mm

4. Wheel base: 1060 mm

5. Standover height: 712 mm

6. Angle (between saddle & top tube): 72.5°