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Notice regarding delivery and returns

Free returns and a three-year warranty. For a worry-free ride.

 

Shipping

Regarding bike delivery

If you see “Delivered within 2 weeks” at time of purchase, bikes are shipped within 3 business days of the purchase date, unless complications arise. Bikes are delivered by Yamato Home Convenience. The delivery date and time cannot be scheduled.
We are unable to deliver to Okinawa and other remote islands.

Current delivery expectations (from the day of shipment)

  • Hokkaido, Kyushu +6 days
  • Chugoku, Shikoku +5days
  • Tohoku, Hokuriku, Chuubu +4days
  • Kanto, Shinetsu, Kansai +3days

The above delivery date may change due to the weather, traffic, and high-demand season of the shipping company.

Delivery process

Yamato Home Convenience will call your phone number on either the day before or day of delivery. If you are unable to receive the shipment on that day, you would reschedule the delivery with Yamato Home Convenience. Please accept delivery of your bike within 6 days of their first contact regarding arrival.

How do returns work?

We offer a 14-day, no-hassle returns policy, because we believe the only way for you to really know if our bikes are right for you, is to ride them. Commute across town in rush-hour, take it for a long spin, ride it in the rain, and if you're not in love after 14 days you can return it for free. Read more about shipping & returns here. 

Do I get a warranty?

Yes! VanMoof BV guarantees each new VanMoof bicycle frame against defects in workmanship and materials for 3 years. Your warranty doesn’t cover normal bike wear and tear. Want to know more? Read more about warranty here. 

Configure your bike

Pay the full ¥250,000 now or select Pay Later. 

Accessorize your bike

What's included?
  • Charger
  • Toolkit for easy assembly
  • 3 year warranty

Learn more

What’s in the box?

For a small fee, depending on your location, we’ll deliver your bike straight to your doorstep.

Here’s what’s in the box:

- Your bike
- Charger
- Handlebar spacers to tune your bike fit
- Bike stand to support bike assembly
- Tools for assembling your bike
- Maintenance kit incl. footpump and chain lube

Select additional services

Bike features

  • Gen 5 Turbo Boost
  • Gen 5 Kick Lock
  • Gen 5 Motor
  • Halo Ring Interface
  • 25 km/h Top speed
Learn more Learn more Learn more

About Peace of Mind: Theft

Our Bike Hunter squad will recover your bike if it ever gets stolen.

 Peace of Mind

How does it work?

We’re putting bike thieves out of business with our integrated location tracking tech and iron-clad anti-theft guarantee. If your bike goes missing, just report it as stolen in the VanMoof app. The Bike Hunters will immediately get to work and recover your bike within two weeks. If they can't, we'll replace your bike with one of the same (or better) age and condition.

See our FAQ to learn more.

Maintenance timeline

What’s included?

VanMoof bikes are built to last, but they can still use a little love every now and then. With Peace of Mind: Maintenance, we'll treat any wear and tear to keep your bike riding in perfect condition. Based on your riding distance, we'll invite you for regular Bike Doctor check-ups to evaluate and service any wear and tear.

If you notice any wear and tear outside of these check-ups, you can easily schedule an additional appointment. The Bike Doctors will also notify you if any additional repairs are necessary.

How does it differ from my warranty?

It’s pretty simple. If something breaks that wasn't supposed to, your warranty covers it. Peace of Mind: Maintenance covers maintenance check-ups related to the normal wear and tear of your bike's mechanical components. Read our full terms and conditions.

Peace of Mind: Maintenance is available in the following cities:

Japan: Tokyo


See our FAQ to learn more.

Peace of Mind services

We’ll always have your back, wherever you ride – with full Maintenance and Theft coverage for 3 years.

Theft

We're putting bike thieves out of business with our integrated location tracking tech and iron-clad anti-theft guarantee. If your bike goes missing, just report it as stolen in the VanMoof app. The Bike Hunters will immediately get to work and recover your bike within two weeks. If they can't, we'll replace your bike with one of the same (or better) age and condition.

See our FAQ to learn more.

Maintenance

What’s included?

VanMoof bikes are built to last, but they can still use a little love every now and then. Over a three-year period, the Bike Doctors will keep your bike in optimal condition, with proactive check-ups and responsive maintenance in multiple global cities. Don’t worry – all costs for parts and labor are included in your coverage.

How does it differ from my warranty?

It’s pretty simple. If something breaks that wasn't supposed to, your warranty covers it. Peace of Mind: Maintenance covers all maintenance as a result of normal wear and tear, through check-ups and ad-hoc fixes. Read our full terms and conditions.
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VanMoof S5 Dimensions

VanMoof S5 Dimensions
Rider height 165 - 210 cm, 5'4"-6'9"

1. 820 mm // 32.3''
2. 560 mm // 22.0''
3. 616 mm // 24.3''
4. 155 mm // 6.1''
5. 1125 mm // 44.3''
6. 703 mm // 27.7''
7. 680 mm // 26.8''
8. 1815 mm // 71.5''
9. 34 mm // 1.3''

VanMoof A5 Dimensions

VanMoof A5 Dimensions
For riders: 155 – 200 cm, 5'1"-6'6"

1. 622 mm // 24.5''
2. 479 mm // 18.9''
3. 565 mm // 22.2''
4. 209 mm // 8.2''
5. 1057 mm // 41.6''
6. 657 mm // 25.9''
7. 680 mm // 26.8''
8. 1671 mm // 65.8''
9. 34 mm // 1.3''