arrow-large arrow-slider vm-arrow-small arrow basket-next basket electrified check vm-close facebook info vanmoof_instagram_stylized_icon_03 Instagram lock pinterest smartphone usp-obsession usp-price usp-ready usp-return usp-shipping usp-sizing usp-support usp-warranty warning Gearing Icon VANMOOF Straight Frame VANMOOF Smart Bike VANMOOF Electrified VANMOOF Drop-down Frame VANMOOF Step-In Frame VANMOOF X-Frame
trashbinedit
arrow-largearrow-sliderarrow-smallarrowbasket-nextbasketelectrifiedcheckclosefacebookinfovanmoof_instagram_stylized_icon_03Instagramlockpinterestsmartphoneusp-obsessionusp-priceusp-readyusp-returnusp-shippingusp-sizingusp-supportusp-warrantywarning
Back to store

This is how you'll roll

We ship to
Austria Belgium Denmark Finland France Germany Ireland Italy Japan Latvia Luxembourg Netherlands Portugal Poland Spain Sweden Taiwan United Kingdom United States
  • Austria
  • Belgium
  • Denmark
  • Finland
  • France
  • Germany
  • Ireland
  • Italy
  • Japan
  • Latvia
  • Luxembourg
  • Netherlands
  • Portugal
  • Poland
  • Spain
  • Sweden
  • Taiwan
  • United Kingdom
  • United States
Peace of Mind Services

Peace of Mind Services

The VanMoof S3 & X3’s integrated tech and our growing network mean we can now take our Peace of Mind guarantee to the next level. We’ll always have your back, wherever you ride.

Choose whether you want three-year Maintenance for €290, three-year Theft coverage for €290 – or three-year complete coverage for €490.

Peace of Mind: Maintenance

Peace of Mind: Maintenance

VanMoof bikes are built to last, but they can still use a little love every now and then. Over a three-year period, the Bike Doctors will keep your bike in optimal condition, with regular check-ups and responsive mobile repairs across 21 global cities. For smaller fixes, we’ll send you the required parts and walk you through it step-by step.



Outside of any day-to-day repairs, the Bike Doctors will also perform proactive checkups to keep your bike riding perfectly. Don’t worry – all costs for parts and labor are included in your coverage.

Peace of Mind: Theft

Peace of Mind: Theft

We’re putting bike thieves out of business with our integrated location tracking tech and iron-clad anti-theft guarantee. If your bike goes missing, just report it as stolen in the VanMoof app. The Bike Hunters will immediately get to work and recover your bike within two weeks. If they can't, we'll replace your bike with one of the same (or better) age and condition.

Everything you need to know

Peace of Mind Maintenance FAQ



Where is Peace of Mind: Maintenance available ?
You can enjoy Peace of Mind Maintenance coverage in Belgium, France, Germany, Japan, The Netherlands, UK, and the US. You will be supported by mobile Bike Doctors in the cities listed below.
When required, we’ll cover the costs of shipping your bike to and from the nearest service location.

Service locations
- Belgium: Brussels, Antwerp
- France: Paris
- Germany: Berlin, Hamburg, Bremen, Düsseldorf, Frankfurt, Cologne
- Japan: Tokyo
- The Netherlands: Amsterdam, Utrecht, Den Haag, Rotterdam, Eindhoven
- United Kingdom: London
- USA: Los Angeles, New York, Portland, San Francisco, Seattle

Is battery servicing included in this package?
Yes, although your battery should last significantly longer than three years. If it does require replacing, it is fully covered by this package.

What do the Bike Doctor checkups involve?
The Bike Doctors will perform checkups at the following distance intervals:

1. After 1000km
We’ll inflate your tires, lubricate your drivetrain, and tighten anything that’s worked loose.

2. Every 2500km
We’ll do all of the above, tighten all connections, replace your brake pads, and check your rear hub for damage.

3. At 7500km
We’ll give your bike a full tune up, including all of the above, checking your e-shifter, replacing your tires if necessary, and straightening both wheels.

Is the Peace of Mind Maintenance package an extended warranty? What’s the difference?
No, it’s not. Your bike has a three-year warranty against defects in materials and manufacturing. You can read more here. This does not cover day-to-day wear and tear. The Peace of Mind Maintenance package covers everything linked to the regular use and maintenance of your bike, including any labor and part costs for repairs.


Peace of Mind: Theft FAQ


What happens if my bike gets stolen?
If your bike is stolen, you’ll need to notify us via the VanMoof app or your MyVanMoof account. We’ll also require you to file a police report and forward a copy of it to us. You can contact us via this link .

You can then sit back and relax while the Bike Hunters do their thing. They’ll recover your bike within two weeks. If they can't, we'll replace your bike with one of the same (or better) age and condition.

I forgot to lock my bike and it got stolen, can you recover it?
Sadly, no. We can only recover or replace a stolen bike if the Theft Defense system was armed and the Kick Lock was properly engaged when your bike was stolen.

Want to know more? Go to our knowledge base.

VanMoof.com uses both its own and third-party cookies for technical, analytical and marketing purposes. By using our site, you are agreeing to our use of cookies. Please consult our Privacy Policy.