Free returns and a three-year warranty. For a worry-free ride.
How do returns work?
We offer a 14-day, no-hassle returns policy, because we believe the only way for you to really know if our bikes are right for you, is to ride them. Commute across town in rush-hour, take it for a long spin, ride it in the rain, and if you're not in love after 14 days you can return it for free. Read more about shipping & returns here.
Do I get a warranty?
Yes! VanMoof BV guarantees each new VanMoof bicycle frame against defects in workmanship and materials for 3 years. Your warranty doesn’t cover normal bike wear and tear. Want to know more? Read more about warranty here.
For a small fee, depending on your location, we’ll deliver your bike straight to your doorstep.
- Your bike- Charger- Handlebar spacers to tune your bike fit- Bike stand to support bike assembly- Tools for assembling your bike- Maintenance kit incl. footpump and chain lube
Note: you can only add these services when you purchase a bike. It’s not possible to sign up later.
We’re putting bike thieves out of business with our integrated location tracking tech and iron-clad anti-theft guarantee. If your bike goes missing, just report it as stolen in the VanMoof app. The Bike Hunters will immediately get to work and recover your bike within two weeks. If they can't, we'll replace your bike with one of the same (or better) age and condition.
See our FAQ to learn more.
VanMoof bikes are built to last, but they can still use a little love every now and then. With Peace of Mind: Maintenance, you'll be invited for regular Bike Doctor check-ups based on your riding distance.
At these check-ups, the Bike Doctors will evaluate and service any wear and tear to keep your bike riding perfectly and extend its overall lifespan. The Bike Doctors will also notify you if any additional repairs are necessary.
It’s pretty simple. If something breaks that wasn’t supposed to, your warranty covers it. Peace of Mind: Maintenance covers all maintenance as a result of normal wear and tear, through regular Bike Doctor check-ups. Read our full terms and conditions.
Belgium: Antwerp and Brussels.
We’ll always have your back, wherever you ride – with full Maintenance and Theft coverage for 3 years.
How does it differ from my warranty?
The S3 has 28" wheels and is for riders between 170 - 210cm tall.
It has the following detailed dimensions:
1. Seat tube: 587 mm2. Top tube: 615 mm3. Head tube: 153 mm4. Wheel base: 1113 mm5. Standover height: 862 mm6. Angle (between saddle & top tube) 72.5°
The diameter of the seat post is 34 mm. The diameter of the top tube is 59,4 mm. The handlebar width is 65 cm.
The X3 has 24" wheels and is for riders between 155 - 200cm in height.
The bike has the following detailed dimensions:
1. Seat tube: 500 mm2. Top tube: 588 mm3. Head tube: 275 mm4. Wheel base: 1060 mm5. Standover height: 712 mm6. Angle (between saddle & top tube): 72.5°