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Outlet Sale FAQ

Quality

What condition will my bike be in?

Don’t worry, you’re not buying bikes ready for the skip here. Far from it. Outlet bikes are simply either pre-loved or had a little knock in transit. To help you find the perfect bike, we’ve divided them into five discount categories — depending on how exactly how much wear and tear they have seen and how far they have been on the road. Oh, and all bikes have been given a full Bike Doctor checkup so they ride like a dream.

 

You know what will help? A table. Here you go...

 

Minor Damage

Photos provided as examples only. Actual imperfections will differ per bike.

  

  

 

 

 

 

 

 

 

Almost Perfect

Photos provided as examples only. Actual imperfections will differ per bike.

 

 

 

 

 

 

Are these bikes still safe?

Absolutely. We want all our riders to get the full VanMoof riding experience and it’s safe to say (ha!) that bikes that aren’t fit to be on the road definitely don’t fall into that category. To make sure they have absolutely no structural damage, each one is carefully checked (and approved) by our Bike Doctors.

Do these bikes come with a warranty?

They sure do. In fact, all our outlet bikes still come with our full 2-year warranty. Because does paying less have to mean extra worry? We don’t think so. 

General

Will you also be selling these bikes in your stores?

Nope, this is an online-only sale. So, make sure your laptop is fully-charged, get your mouse ready and maybe grab a snack.

I’ve put an Outlet Sale bike in my online cart, is it reserved?

Bikes in the outlet sale are in high demand and sold on a first-come, first-served basis. Unfortunately, this means we aren’t able to reserve items placed in a cart in order to secure the best deal make sure to complete your purchase as quickly as possible.

PAYMENT

What are the payment options?

PayPal and all major credit card options are accepted.

My payment failed. What do I do?

Don’t give up hope. First, double-check with your bank that they’re not blocking the payment, if that doesn’t put things straight then try again or use a different payment method.

Will I get a payment confirmation and invoice?

Yes, we’ll send you a payment confirmation via email as soon as your order checked out. The invoice will follow right after the order has been shipped.

Please note, it's not possible to change the details on your invoice so make sure to take extra care when filling in your details.

SHIPPING & DELIVERY

Which countries does VanMoof ship to?

This Outlet Sale is in Europe and in the US. Therefore in the EU we are shipping to Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Latvia, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden and the UK. In the US we ship to all 48 continental States excluding Alaska and Hawaii.

How much do you charge for shipping?

Shipping is absolutely free (which is even more money saved).

What details do you need?

We'll need your address, phone number, email address, and full name. If your order has an invalid phone number, it could delay the delivery of your bike – so please double-check!

When will my bike ship?

We know that the wait for something this shiny can be agonising, so we aim to get your bike to you ASAP.

Your bike will be shipped from our warehouse in the USA within two weeks of purchase, the date of arrival after that will depend on your location in the US.

You’ll receive an email including Tracking details the moment your bike ships, so you can follow every step of its journey to your door (just don’t get caught doing that at work). 

Can I pick up my bike?

You can’t, we’re afraid. But the good news is that the shipping is free! So you don’t need to. 

RETURNS

I changed my mind. Can I change my order?

All purchases are final. This means we won’t be able to change an order once it is placed. 

Can I return my outlet bike after purchase?

Yes – you have 14 days to return the bike for a full refund (although we can’t imagine you’ll want to). You simply have to re-pack the bike and arrange to ship it back to our warehouse.

SIZING & TEST RIDING

Which size bike is best for me?

When it comes to bikes, size does matter. To make sure you are riding off into the sunset with a frame that is the right fit for you, follow these rules:

  • If you're 5’-6’ tall, the best options are the Smart X, Electrified X, and Electrified X2.

  • If you're 5’8”-6’6” tall, the best options are SmartBike, Smart S, Electrified S, and Electrified S2.

Can I test ride an outlet bike before I buy it?

Sadly not, our outlet bikes are located in our warehouse and not in our stores (and, frankly, a load of people testing bikes in a working warehouse is a health and safety disaster waiting to happen). Got your eye on a particular model? You're more than welcome to swing by any VanMoof brand store and test-ride it there. 

 

Can I see a photo of my specific bike?

The problem with big sales? It involves a lot of bikes. Like… really, a lot. Unfortunately, that means we aren’t able to photograph every single one. However, we have inspected all bikes and put them into categories to let you know exactly the type of wear and tear you can expect.  

ELECTRIFIED S & SMART

Which bikes come with a lock?

The Electrified S2 and X2 have an integrated Kick Lock. The Smart S and X have a ringlock.

PEACE OF MIND

What is the VanMoof Peace of Mind Guarantee?

Our Peace of Mind Guarantee is an optional extra that… well, does exactly that… gives you peace of mind. How? Well, if someone does manage to steal your bike, our team of fearless Bike Hunters (yes, that’s a thing) will be on their heels to track it down. If we can’t reunite you with your bike within two weeks, we’ll replace it. Read more here.

Which bikes can I buy Peace of Mind Protection for?

The 3-year Peace of Mind Guarantee is available as an add-on when you purchase an Electrified S2/X2 or Smart S/X. 

Can I buy a one year Peace of Mind Guarantee?

We're only able to offer the 3-year Peace of Mind Guarantee for Outlet bikes.

DISCOUNTS

Can I get a bigger discount by buying multiple bikes, bribing you with chocolate, or naming my first child after you?

These are great deals, on fantastic bikes, so we won't be going any lower than the current discounts. Nice try, though.

ACCESSORIES

Can you add accessories for my bike?

Not in the Outlet Store (you’ve already picked up a bargain!). But you can purchase them separately — either in one of our brand stores, or online at vanmoof.com. Keep in mind that you’ll have to fit any accessories yourself.

 

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