Votre commande
Living in Dortmund with no Brand Store near you? No sweat. Service or repair your bike at a VanMoof Certified Workshop in Dortmund where your ride will be in good hands. This is an independent bike store which is not owned by VanMoof.
Certified Workshops are independent bike shops certified by VanMoof to perform maintenance and repairs of VanMoof bikes – they’re not owned by VanMoof. Currently their services cover only the VanMoof S3 and X3. Read the FAQs to find out more. For test rides, swing by any of our brand stores.
Bike repairs
and maintenance
A Certified Workshop is an independent bike shop certified and trained by VanMoof to perform maintenance and repairs of VanMoof bikes. This means you have access to almost the same level of VanMoof service you’d get from a Brand Store even if your city doesn’t have one.
Our Certified Workshops can handle the same repairs as we do at our Brand Stores with the exception of:
If you’re in need of a repair that can’t be done by the Certified Workshop or need help with a different issue, please schedule a regular Bike Doctor appointment at the nearest Brand Store or via your My VanMoof account.
A Certified Workshop is an independent bike shop – it is not owned by VanMoof. Certified workshops are licensed by VanMoof, and their mechanics are trained according to our highest standards to perform maintenance and repairs of VanMoof bikes.
You can book your appointment by getting in touch with our customer support team, or via your MyVanMoof account. You’ll be directed to our booking tool via the ‘My bike’ page, click on ‘Find a solution’ button and follow the steps.
We’ll make sure the information is shared with the Certified Workshop to schedule the appointment.
As the VanMoof community grows, we’re expanding our level of service for riders based outside our Brand Store cities. To make this possible, we’re now partnering with other bike workshops to make the lives (and rides) of VanMoof riders across the world easier.
The mechanics are trained to service and repair the VanMoof S3 and VanMoof X3. If you have a different bike, please schedule a regular Bike Doctor appointment at the nearest brand store.
