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If you are younger than sixteen years old, you cannot use our Website, Services and App without the permission of your parents or legal guardian.
To use our Website and Services we need the following data. We need these data for your interactions with VanMoof via digital/electronic tools such as email or telephone; e.g. to process your order efficiently and correctly, to connect you to your bike, for pre and post sale services, for the use of your account, to improve our services and for any other business/commercial purposes:
Your phone number
Your e-mail address
Your payment details
Your shipping address
Your username and password
For some orders (for our B2B partners) we also need:
Date of birth
We can also collect and process the following non-personal data if you use our Website:
The type of your browser
The operating system that you use
The internet service provider
We can also collect and process the following non-personal data if you use our App. We use these data to provide support and improve our services:
Operating system & version
Type of Device
(a) Speed Limit
(b) Total distance
(c) Battery Level
After your explicit consent we separately collect and process the following non personal data when you are using our Rides feature. We use these data to provide support and improve our services:
Bike state & app state
We will never transfer your data to other countries or other parties than described above.
By storing cookies we make sure that:
your items are kept in the shopping cart
you are logged in and be able to shop without hindrance
you shop safely at VanMoof B.V.
the Website works efficiently
we can test improvements
we can advise you based on your former views and/or purchases
you receive complete local information
You can change your cookie settings in your browser, if you don't want cookies to be sent to your device. We will not save cookies if you visit our Website. Please note that some Website features or services of our Website may not function properly without cookies.
The data we collect are personal. Therefore, you have the following rights:
You may request access to the personal data we process about you;
You may request us to correct, update, shield or delete your personal information in our records;
You may request a copy of the personal data we have processed about you. We can - on your request - send this copy to another party, so you don't have to send the data yourself;
You may file a complaint against processing your data;
You may file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), if you are under the impression that we process your data unlawfully;
You may always withdraw your consent to process your data. In that case we will no longer process your data for the purpose for which consent is necessary.