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Shipping & delivery

Shipping & delivery

When you order a VanMoof, we ship it straight to your door, for free, so you can get riding right away. And with our free 30 day returns, you can take your own (really long) test ride wherever and however you like.

Where do you ship to?

We currently ship to:

Austria
Belgium
Denmark
Finland
France
Germany
Ireland
Italy
Japan
Latvia
Luxembourg
Netherlands
Poland
Portugal
Spain
Sweden
Taiwan
United Kingdom
United States

(We’re working on the other 174 countries – sit tight!)

How much does shipping cost?

Buying a VanMoof online should be just as hassle-free as picking one up in a brand store. We ship all VanMoof bikes straight to you, for no charge whatsoever. We do charge a shipping fee for accessory orders with a total value under €100* (this amount will vary depending on your region), but if you order accessories along with a bike, you’ll get them shipped for free as well.
*$100/£100/¥10,000

Can I pick up my order in a VanMoof brand store?

You certainly can! Just select “Pick up in VanMoof brand store” at checkout and choose the most convenient store location for you. You’ll receive an email as soon as your bike is ready to pick up – just remember to bring your ID, so we know it’s you.

When will my order arrive?

You can check the estimated shipping time for bikes in the order configurator. All accessories ship within 48 hours. When your order leaves our warehouse, you’ll receive an email with a tracking number – you can use this to follow your order’s journey to your door or to one of our brand stores. We work with international shipping partners to get your order to you as soon as possible, but delivery times vary depending on where you order from.

Will my bike arrive ready to ride?

Pretty much, yes! All you'll need to do is unpack the bike, mount the pedals, and adjust the handlebar and saddle to fit. Don't worry, you won't have to be a bike mechanic to do it – we include all the instructions and tools you need to get rolling. Our team is always available to help via phone, email, web chat, and social media.

What if I want to send it back?

No problem. VanMoof bikes and accessories are covered by our 30-day, no-questions-asked return policy, so you have a full month to try them out for yourself. If you’re not completely in love, let us know and we’ll send you a prepaid shipping label so you can send it back to us. For more info, check out our handy Returns & exchanges page.