No more living in fear? I’m totally sold. How do I sign up?
Add Peace of Mind Service as an accessory to your order when you buy a SmartBike or Electrified S. Buying it later isn’t possible, sadly.
How much Peace of Mind do I actually get?
We’ll recover or replace your stolen bike for free the first time. If by some freakish bad luck your bike is stolen a second or third time, we’ll recover or replace it for a $98 / €98 bike hunting fee each time. If your bike is stolen a fourth time, we’ll give you a big hug, but our Bike Hunters can’t help this time.
I didn’t lock my bike with the VanMoof chain lock and then it got stolen. Can you track it down for me?
Sadly, no. We can only recover or replace your bike if it was stolen while the VanMoof chain lock (which comes with your bike) was in use.
I pimped up my bike with its own Sonos, flask holder, and sheepskin hand-warmers. It got stolen. Will you replace all my stuff?
We’ll do our very best to find your legendary bike back but if we can’t, we’re not able to replace any previously added accessories. You will get a new chain lock, though.
What happens if I sell my SmartBike or Electrified S to someone else?
Your Peace of Mind Service policy is yours and yours alone. It’s non-transferable in the event you sell your bike.
How can I get around town while the Bike Hunters are looking for my stolen bike?
We’d love to loan you a bike if you live close to one of our VanMoof brand stores in Amsterdam, Berlin, or Brooklyn. Just contact the brand store and we’ll fix you up with some wheels.
Still have a question we didn't get to here? Check out our Knowledge Base.
Want to read the fine print? Find it in section 4 of our Terms and Conditions.