Ready to ride in minutes
1 Not everyone is a bike mechanic, which is why your VanMoof will arrive almost ready to ride. All you'll need to do is spend a few minutes unpacking your new bike, before using the included tools to attach the pedals and adjust the handlebar and saddle to your preferred height.
Here to help, 24/7
2 Bring your questions, big and small, to [email protected] and we'll have them answered in 24 hours. If you want to speak to a human, we're available 24/7 by phone from anywhere around the globe. If you have a VanMoof brandstore in your area you're also more than welcome to drop by and chat to us in person - we'd love to meet you!
Built to be better
3 We love riding our bikes through the bustling cities of the world. And since we couldn't find the perfect bike for getting from A to B, we started VanMoof. When we can't find the right part (we normally can't!), we design it ourselves from scratch. If there's a barrier to cycling, we don't stop until we've found a way around it. That's why our bikes are the complete, worry-free package, and why they've won numerous awards for design and technology around the world.
High quality, not high margins
4 We believe life is too short for markups. That's why we've cut out the middleman, and only sell our bikes on our website and in our brand stores. Our goal is to get more people on bikes, so we work day and night to find that sweet spot between quality and fair prices. We're not the cheapest, because we believe bikes should be built to last. That's why we use the best materials, hire the best people, and give you more bike for your buck.
One size fits (almost) all
5 Our sizing is as no-nonsense as our bikes. As long as you're no shorter than 155 cm and no taller than 210 cm, there's a VanMoof that will fit you perfectly. If you are a little shorter or a lot taller than that and want to get on a VanMoof, let us know and our Bike Doctors will find a solution for you.
The shipping's on us
6 We'll ship your brand new VanMoof to your front door for free. If it's in stock you can expect it to arrive within ten business days, otherwise we'll start building it immediately and let you know when you can expect it to arrive.
7 We've seen way too many broken bikes left for dead on the streets of Amsterdam. Put off by this inner-city, throw-away mentality, we build bikes that go the distance. And to prove it, we offer a 2-year warranty on all of our frames and original VanMoof components.
30-day free returns
8 We believe the only way for you to really know if our bikes are right for you, is to ride them. With our generous returns policy you can buy a VanMoof and spend a month getting to know it. Commute across town in rush-hour, take it for a long spin, ride it in the rain, and if you're not in love after 30 days you can return it for free, no questions asked. We'll refund your money and take care of the return shipping.