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Shipping & delivery

Shipping & delivery

Once you've ordered a bike, our team will keep you in the loop about its progress. We'll send you an order confirmation by email once your payment has been processed, and you'll receive a shipping confirmation once your new VanMoof has left the warehouse and is on it’s way to you.

Ready to Ride

Your VanMoof will arrive on your doorstep in a big box, almost ready to hit the streets. All you'll need to do is unpack, mount the pedals, and adjust the handlebar and saddle to fit. Don't worry, you won't have to be a bike mechanic to do it - we'll include all instructions and tools you need to make it happen and our team is always available over the phone or on email to help you out.