A one-time key fee (from €98) unlocks your VanMoof. The monthly subscription fee (from €19/month) covers everything else.
VanMoof owns the bike, which lets you, the subscriber, ride it without any of the worries that come with ownership. No more stressing about high initial costs, repairs, or bike thieves.
You can stop anytime, and simply return your bike to us. Even better, sell your keys to someone else wanting to start a subscription. Pro tip: the better you’ve taken care of your bike, the more you can ask for the keys.
You simply report it stolen in the VanMoof app, and our Bike Hunters get to work for a fee of €98. During the two-week hunting period, you’re welcome to borrow a bike from your nearest VanMoof brand store. If the Bike Hunters don’t find your VanMoof back within 14 days, we’ll replace it.
We build VanMoof bikes to be city-proof in every way, but if yours needs some extra love, bring it to the nearest VanMoof brand store. Our Bike Doctors provide free repairs, forever.
Anyone living close to Amsterdam, Berlin, Tokyo, London, Paris, San Francisco, or New York. Why here? So we can guarantee you all the perks offered by our Bike Doctors and Bike Hunters.
No problemo. If you return your bike within the first month of your subscription, we’ll even refund your key fee. Your only costs will be the first month’s subscription fee.
You’re welcome to add accessories to your bike (like a handy front or rear carrier), by buying them either online or in our brand stores. They’re yours to keep.
We’ll ask you nicely to cancel your subscription and bring your bike back. If you don’t, we’re able to remotely turn on anti-theft tracking, which gets our Bike Hunters involved.
Don’t worry, we want our VanMoof+ riders on our latest and greatest bikes, too. When we launch a new VanMoof, you can expect a great offer.
When you start a VanMoof+ subscription, you buy just the keys, not the bike. The key fee "unlocks" your subscription so you can get riding. We don’t refund the key fee if you end your subscription, but you can recover it yourself by on-selling your keys to another rider who wants to take over your subscription.