We ship to
Austria Belgium Denmark Finland France Germany Ireland Italy Japan Latvia Luxembourg Netherlands Poland Portugal Spain Sweden United Kingdom United States
  • Austria
  • Belgium
  • Denmark
  • Finland
  • France
  • Germany
  • Ireland
  • Italy
  • Japan
  • Latvia
  • Luxembourg
  • Netherlands
  • Poland
  • Portugal
  • Spain
  • Sweden
  • United Kingdom
  • United States

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We ship to 18 countries, select your preferred country below.

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VanMoof Support & Contact

How can we help?

Need some assistance? You can use our troubleshooting tool to diagnose an issue or make an appointment. You can also contact us for further help.

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Help

Troubleshoot an issue

Log in to your MyVanMoof account, and navigate to the Help tab to get started.*

Find a solution

*Available in English only

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Something wrong with your bike? The Bike Doctors can help you. Log in to your MyVanMoof account to get started.

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Frequently asked questions

Everything you need to know. Browse by topic to find what you are looking for.

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Check your order status

You can check your order status and find an updated expected shipping date in your My VanMoof account. We may ship your bike and accessories separately, so the estimated shipping time for each part of your order may vary.

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We need your name, email address and order or frame number to help you. Make sure you have this information available when contacting us.

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We are experiencing a high volume of support requests, so we may take up to 5 days to reply.

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Notice
We are currently experiencing a high volume of support requests, so we may take up to 5 days to reply. If you need help, please check our troubleshooting tool or FAQs – we answer the most common issues and questions there.

We're currently exploring a new service approach and can no longer be reached by phone. By making sure we're exclusively available via chat, email, and social media, we believe that we'll be able to provide you with a faster and better service experience overall.