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Warranty

VanMoof BV guarantees each new VanMoof bicycle frame against defects in workmanship and materials for three years. All original components are guaranteed for a period of three years from the date of delivery.

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Limited Warranty

Warranty term and what is covered: VanMoof BV guarantees each new S5/A5 VanMoof bicycle frame against structural defects in workmanship and materials for a period of three years from the date of delivery. This limited warranty is expressly limited to the replacement of a defective frame, or defective parts, and is the consumer’s sole remedy. A repair or replacement under a warranty does not extend the warranty period. This warranty does not affect any statutory rights of the consumer.

What is not covered: This limited warranty does not cover normal wear and tear, improper assembly, improper follow-up maintenance, or installation of parts or accessories by anyone other than a certified VanMoof bike specialist, without VanMoof’s explicit instructions. The warranty does not apply to damage or failure due to accident, misuse, abuse, neglect, corrosion, or failure to perform maintenance or service at appropriate intervals as specified in the written instructions provided with the product, the VanMoof application, or at www.vanmoof.com. Modification of the frame or components shall void this warranty.  

How to make a claim: Claims under this limited warranty must be made directly to your point of purchase. For online purchases, please contact us by email or by logging in to your account. Original proof of purchase is required. We advise that you keep the product box, as a fee will be charged for replacement boxes.

 

Click here to view our Terms and Conditions.