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VanMoof Support & Contact

How can we help?

Need some assistance? You can use our troubleshooting tool to diagnose an issue or make an appointment. You can also contact us for further help.

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Help

Help with my bike

Something not right with your bike? We’ll guide you step by step to help solve the problem.

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Contact us

Our virtual assistant Boost is always available for instant answers. Boost can also pass you on to our support team.

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Calendar

Book appointment

Need a repair or a maintenance check-up? Plan an appointment with a Bike Doctor first.

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FAQ

Browse our frequently asked questions to find answers to all your VanMoof questions.

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Check your order status

You can check your order status and find an updated expected shipping date in your My VanMoof account.

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Notice
In order for us to help you faster, please make sure to always have either your order number or frame number on hand. You can also send pictures and videos via email to help us resolve your issue better.