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VanMoof Support & Contact

How can we help?

Need some assistance? You can use our troubleshooting tool to diagnose an issue or make an appointment. You can also contact us for further help.

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Help with my bike

Something not right with your bike? We’ll guide you step by step to help solve the problem.

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Contact us

Our virtual assistant Boost is always available for instant answers. Boost can also pass you on to our support team.

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Book appointment

Need a repair or a maintenance check-up? Plan an appointment with a Bike Doctor first.

Find appointment



Browse our frequently asked questions to find answers to all your VanMoof questions.

Read our FAQs

Check your order status

You can check your order status and find an updated expected shipping date in your My VanMoof account.

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How to contact us

Our support team can't be reached by phone, but you can talk to us and leave an email via chat.