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Service Options in our Brand Stores

Our expert Bike Doctors are here to keep you riding – no matter what the city throws your way. If you have any mechanical or technical issues with your VanMoof e-bike, we’ll fix them in-house in record time.

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Repairs and Tune-Ups

After your VanMoof's first check-up, we recommend that you bring your bike in for service every 6 to 9 months to make sure you enjoy it for many years to come.

Check-ups offered at our VanMoof stores include:

Tightening all bolts
Lube the chain, brake and shift cables
Readjust the brakes and wheel alignment
Check tire pressure and gearing

Certain services may have additional costs.

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Warranty Coverage

VanMoof BV guarantees each new VanMoof bicycle frame against defects in workmanship and materials for 3 years. All original components are guaranteed for a period of 3 years from the date of purchase.

If you have any questions about whether an issue is covered by the warranty, you can contact Customer Support or call or visit your nearest VanMoof brand store.

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