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VanMoof Support & Contact

How can we help?

Whether you’ve got a question about your order or bike, we’re here to help you out in a way that suits you.

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Help with my bike

Something not right with your bike? We’ll guide you step by step to help solve the problem. 

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Contact us

Our virtual assistant Boost is always available for instant answers. Boost can also pass you on to our support team.

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Book appointment

Need a repair or a maintenance check-up? Plan an appointment with a Bike Doctor first.

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Help

FAQ

Browse our frequently asked questions to find answers to all your VanMoof questions.

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Check your order status

You can check your order status and find an updated expected shipping date in your My VanMoof account. 

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We can't be reached by phone, but you can contact us via chat, email, or social media. You can also send pictures and videos to help us resolve your issue better.