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VanMoof Support & Contact

How can we help?

Whether you’ve got a question about your order or bike, we’re here to help you out in a way that suits you.

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Help with my bike

Something not right with your bike? We’ll guide you step by step to help solve the problem. 

Start fixing


Contact us

Our virtual assistant Boost is always available for instant answers. Boost can also pass you on to our support team.

Start chat


Book appointment

Need a repair or a maintenance check-up? Plan an appointment with a Bike Doctor first.

Find appointment



Browse our frequently asked questions to find answers to all your VanMoof questions.

Read our FAQs

Check your order status

You can check your order status and find an updated expected shipping date in your My VanMoof account. 

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How to contact us

Our support team can't be reached by phone, but you can talk to us and leave an email via chat, or use our social media channels.