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Peace of Mind Services

The VanMoof S3 & X3’s integrated tech and our growing network mean we can now take our Peace of Mind guarantee to the next level. We’ll always have your back, wherever you ride.

Choose whether you want three-year Maintenance for €290, three-year Theft coverage for €290 – or three-year complete coverage for €490.

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Theft
€290

Stolen Bike? Our Bike Hunters get it back for you.

  • Bike Hunters recover your bike
  • Get a replacement bike if we can't find it
  • 3 year service

 

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Maintenance
€290

VanMoof Bike Doctors will service your bike for you.

  • Keep your bike in perfect condition
  • Bike Doctors come to you house*
  • 3 year service
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Theft + Maintenance
€490
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Complete worry-free coverage

  • 3-year Peace of Mind Theft + Maintenance
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Theft

We're putting bike thieves out of business with our integrated location tracking tech and iron-clad anti-theft guarantee. If your bike goes missing, just report it as stolen in the VanMoof app. The Bike Hunters will immediately get to work and recover your bike within two weeks. If they can't, we'll replace your bike with one of the same (or better) age and condition. 

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What happens if my bike gets stolen?

If your bike is stolen, you’ll need to notify us via the VanMoof app or your My VanMoof account. We’ll also require you to file a police report and forward a copy of it to us. You can contact us via this link .

You can then sit back and relax while the Bike Hunters do their thing. They’ll recover your bike within two weeks. If they can't, we'll replace your bike with one of the same (or better) age and condition.

What’s included in Peace of Mind Theft?

We’ll recover or replace up to three times within your three-year coverage. If by some freakish bad luck your bike is stolen a fourth time, we won’t be able to recover or replace your bike, but we will provide you with full tracking information so you can hunt it yourself.

I forgot to lock my bike and it got stolen, can you recover it?

Sadly, no. We can only recover or replace a stolen bike if the Theft Defense system was armed and the Kick Lock was properly engaged when your bike was stolen.

Maintenance 

Over a three-year period, the Bike Doctors will keep your bike in optimal condition, with regular check-ups and responsive mobile repairs across 21 global cities. For smaller fixes, we'll send you the required parts and walk you through it step-by-step. Don't worry – all costs for parts and labor are included in your coverage. 

Explore the X3
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What's included in Peace of Mind: Maintenance?

Peace of Mind: Maintenance covers everything you need to keep your bike in tip-top shape, including all labor and parts. We’ll perform any necessary repairs, and invite you for regular Bike Doctor checkups at the following intervals:

After you've ridden 1,000km, the Bike Doctors will check and inflate the tires, tighten the crank bolts, lubricate the drivetrain, tighten the kickstand, and tighten any other parts that have worked loose.

Every 2,500km, the Bike Doctors will do all of the above again and tighten your wheel nuts, fender bolts, and handlebar bolts. They'll also check and replace your brake pads if necessary, and check your rear hub for play.

At 7,500km, the Bike Doctors will do all of the above again and check your E-shifter for wear. They'll also replace your tires if they're too worn, and replace your rear wheel if it's spinning out-of-true.

After 7,500km riding (nice work!), we'll check your bike at 2,500km intervals. We’ll inflate your tires, lubricate your drivetrain, tighten all connections and anything that’s worked loose, replace your brake pads, and check your rear hub for damage.

Where is Peace of Mind: Maintenance available?

You can enjoy Peace of Mind coverage in Belgium (Brussels, Antwerp), France (Paris), Germany (Berlin, Hamburg, Bremen, Düsseldorf, Frankfurt, Cologne), Japan (Tokyo), The Netherlands (Amsterdam, Utrecht, Den Haag, Rotterdam, Eindhoven), UK (London), and the US (New York, San Francisco, Seattle, Los Angeles, Portland).

If you need help with your bike, our customer support team will diagnose the issue and find the best solution to get you riding as soon as possible.

What is not included?

Peace of Mind: Maintenance does not cover damages caused by accident or vandalism. If you have an issue outside of normal wear and tear (or what's covered by your warranty) we can still help, but you may have to pay for repairs and shipping.

Want to know more?

Go to our knowledge base.

Theft + Maintenance 

VanMoof bikes are built to last, but they can still use a little love every now and then. Get three-year complete coverage for €490.

Explore the S3
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