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We ship to 19 countries, select your preferred country below.

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Outlet Warranty

VanMoof BV guarantees each outlet VanMoof bicycle frame against defects in workmanship and materials for up to two years*. All original components are guaranteed for a period of up to two years* from the date of delivery.

*The exact term will be specified during the check out process for your purchase.

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This warranty is expressly limited to the replacement of a defective frame, or defective parts and is the sole remedy of the warranty. Claims under this warranty must be made directly to your point of purchase in your country. Proof of purchase is required. We advise you to keep your box, since replacement boxes are not covered by the warranty. If you need a replacement box, we'll send you one for an additional fee.

This warranty does not cover normal wear and tear, improper assembly or follow-up maintenance, or installation of parts or accessories. The warranty does not apply to damage or failure due to accident, misuse, abuse, or neglect. Modification of the frame or components shall void this warranty. VanMoof BV is not responsible for incidental or consequential damages. This warranty does not affect the statutory rights of the consumer.

Click here to view our Terms and Conditions.