Meet our next gen e-bikes
For riders: 165-210 cm | 27.5 inch wheels
For riders: 155-200 cm | 24 inch wheels
For riders 170-210 cm | 28 inch wheels
For riders 155-200 cm | 24 inch wheels
For riders 165-205 cm
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Delivered in 1-2 weeks
Need some assistance? You can use our troubleshooting tool to diagnose an issue or make an appointment. You can also contact us for further help.
Troubleshoot an issue
Log in to your MyVanMoof account, and navigate to the Help tab to get started.
Find a solution
Book an appointment
Something wrong with your bike? The Bike Doctors can help you. Log in to your MyVanMoof account to get started.
Make a booking
Frequently asked questions
Everything you need to know. Browse by topic to find what you are looking for.
View our FAQs
Our virtual assistant Boost is always available for instant answers. Boost can also pass you on to our support team.
You can check your order status and find an updated expected shipping date in your My VanMoof account. We may ship your bike and accessories separately, so the estimated shipping time for each part of your order may vary.
We need your name, email address and order or frame number to help you. Make sure you have this information available when contacting us.
Chat with us
Mon - Fri*: 10:00 am - 17:30 (CET) Weekends*: 10:00 - 17:00 (CET)
During opening hours, you can click on the speech balloon in the right lower corner to start chatting with our support agents.
We are experiencing a high volume of support requests, so we may take up to 2 days to reply.
Send an email
VanMoof representatives are available on the following platforms.