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VanMoof Support & Contact

How can we help?

Need some assistance? You can use our troubleshooting tool to diagnose an issue or make an appointment. You can also contact us for further help.

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Help with my bike

Something not right with your bike? We’ll guide you step by step to help solve the problem. 

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Contact us

Our virtual assistant Boost is always available for instant answers. Boost can also pass you on to our support team.

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Book appointment

Need a repair or a maintenance check-up? Plan an appointment with a Bike Doctor first.

Find appointment



Browse our frequently asked questions to find answers to all your VanMoof questions.

Read our FAQs

Check your order status

You can check your order status and find an updated expected shipping date in your My VanMoof account. We may ship your bike and accessories separately, so the estimated shipping time for each part of your order may vary.

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Want to get in touch?

We need your name, email address and order or frame number to help you. Make sure you have this information available when contacting us.

In order for us to help you faster, please make sure to always have either your order number or frame number on hand. You can also send pictures and videos via email to help us resolve your issue better.