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Our Berlin brand store goes beyond a regular bike shop. Go hands-on with the future of bike technology, and chat with our team of e-bike professionals. Check below to see all the services on offer. Please make sure to read the FAQs at the bottom of this page before scheduling your appointment. We're looking forward to meeting you – the coffee's on us!
We are currently trialing a new Bike Doctor Network in the Netherlands (Amsterdam, Den Haag, Utrecht, Haarlem and Rotterdam) and Germany (Berlin). If you live in these cities, you can request a Mobile Bike Doctor visit. This service is currently only available for riders in these cities with a VanMoof S3 or X3, an Electrified S2 or X2, or a Smart X or S. Our mobile Bike Doctors can help you with flat tires, brake adjustments, and bike assembly (VanMoof S3 or X3 only). If you have a different bike or need help with a different issue, please schedule a regular Bike Doctor appointment at the nearest brand store.
Click here to book your Bike Doctor appointment.
Our brand stores are open by appointment only to minimize the amount of customers inside at one time. Test ride bikes will be sanitized before and after each use. All visitors and staff must wear a face mask while inside and sanitize their hands when entering. We've also adjusted the layout inside and added markers to help you keep a safe distance at all times.