We respect your privacy and private information, and we’ll only ever use your personal data to give you a better riding experience. Here we’ll explain exactly what data we use, how we use it, and how we protect your data to keep you safe.
our website https://www.vanmoof.com (the "Website"),
the services that we offer (the "Services"), for example, the selling of bikes, Peace of Mind Maintenance and Peace of Mind Theft.
our app (the "App"),
Website, Services and App together are referred to as our “Platform”.
We comply with the General Data Protection Regulation (the "Relevant Legislation")
This policy is effective from April 20, 2021.
Are you under the age of sixteen?
If you are younger than sixteen years old, you cannot use our Website, Services and App without the permission of your parents or legal guardian.
To offer our Website, Services and App we process Personal Data and Non Personal Data. "Personal Data" means any information relating to an identified or identifiable natural person as defined in the Relevant Legislation. “Non- Personal Data” is information that is anonymous, aggregate, de-identified, or otherwise does not reveal your identity.
We can collect and process your data at various moments, for example when you visit our Website, create an account via our Website for example for making a purchase, use our Services, install and use our App or Rides feature, or when you contact us. The lawful basis for our processing can be:
the necessity to carry out the agreement between you and us,
compliance with legal obligations,
our legitimate interests or the legitimate interests of a third party,
a legal requirement to share Personal Data.
What data do we collect and process and how do we use your data?
When you use our Platform, we need the following contact data. We need these data for your interactions with VanMoof via digital/electronic tools such as e-mail or telephone; for example to process your order efficiently and correctly, to connect you to your bike, for pre and post sale services, for the use of your account, to improve our services, for marketing purposes, and for any other business/commercial purposes:
Your phone number
Your e-mail address
Your payment details
Your shipping address
Your username and password
Your reference number
For some orders (for example, for our B2B partners) we also need:
Date of birth
We may also collect and process the following Non-Personal Data if you use our Platform:
The type of your browser
The operating system that you use
The internet service provider
We may also collect and process the following Non-Personal Data if you use our App. We use these data to provide support and improve our services:
Operating system & version
Type of Device
Bike settings, e.g. Speed Limit, Total distance, Battery Level.
After your explicit consent, you allow the App to collect and process Non-personal Bike event data from your bicycle, e.g. Distance, Speed, Battery level, Boost Behaviour, when you are using our Rides feature. We use these data to execute the feature, provide support, improve our services and products and for marketing purposes. The App does not share the Bike event data with third parties.
After your explicit consent, you allow the App to access Bluetooth and GPS data (each also called location data). The App allows you to use Bluetooth data locally on your telephone. The App does not share the location data with third parties. VanMoof does not collect the location data on its servers, nor uses or shares it.
After your explicit consent, you allow the App or the Bike, or both, to use location data for explicitly specified features. The App does not share the location data with third parties. VanMoof collects the location data on its servers and uses it for the execution of the feature.
We may ask you to participate in market research. In that case, we shall use your data for that market research. We use that statistical data pseudonymised for VanMoof B.V. We do not sell, trade or share your answers with others or make them publicly available. In addition, your answers are not connected to your e-mail address.
VanMoof B.V. offers newsletters. That way, you are fully informed of (discount)offers and other news. We use a double opt-in system to be sure of your permission. This means that you verify your permission for any new confirmation. We ask you for this verification via an e-mail that we send to the address you have given us. Every time we send you a newsletter you have the possibility to unsubscribe from the newsletter.
We observe reasonable procedures to prevent unauthorised access to, and the misuse of, Personal Data.
We use appropriate business systems and procedures to protect and safeguard the Personal Data you give us. We also use security procedures and technical and physical restrictions for accessing and using the Personal Data on our servers. Only authorized personnel are permitted to access Personal Data in the course of their work.
How long do we store your Personal Data?
With whom do we share your Personal Data?
Processors and other business partners
We may share your Personal Data with Processors, within the meaning of the Relevant Legislation. We may also share Personal Data with third parties who are not processors, as per contractual obligation, for example, other Controllers who provide services connected to the use of our Platform. With these parties, we make clear agreements about the use and protection of Personal Data. We may share your Personal Data for example with IT service providers, marketing analytics, advertising platforms, payment platforms, cloud based data warehousing, lease companies and consumer review platforms. They will, for example, store and visualize data, process transactions, and perform marketing activities.
Others, for legal reasons
We may also share data with VanMoof affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes. We may also share Personal Data if we believe it is required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
Others, with your consent
We may ask for your voluntary participation in online or offline communication about VanMoof, for marketing or informational purposes.
The Personal Data that we collect from you is stored within the European Economic Area (“EEA”), but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your Personal Data will be carried out in compliance with applicable laws.
You may find advertising or other content on our Website that link to other websites. We do not control the content on these websites and are not responsible for the content or the privacy protection of these websites. We advise you to read the privacy policies of those websites.
VanMoof uses client-side browser storage like cookies. Cookies are text files that your device or browser stores when you visit our website. VanMoof can also use techniques similar to cookies, such as tracking pixels, flash cookies, Java scripts, tags and web beacons. We classify all these techniques under the term Cookies.
Cookies are used to send data from a server to your device or browser for the purpose of being stored. On a subsequent visit, this data is sent back to the server. This way the server can recognize your device or browser.
We use the Facebook pixel, Twitter pixel, LinkedIn pixel and Google AdWords Remarketing pixel in order to measure the conversion of our advertisements on social media. For general website analytics, we use Google Analytics. We use widgets of Spotify, SoundCloud, Instagram, Twitter, LinkedIn, YouTube, Vimeo and Google Maps to enrich job posts.
By storing cookies we make sure that, for example:
your items are kept in the shopping cart
you are logged in and be able to shop without hindrance
you shop safely at VanMoof B.V.
the Website works efficiently
we can test improvements
we can advise you based on your former views and/or purchases
you receive complete local information
You can change your cookie settings in your browser if you don't want cookies to be sent to your device. Please note that some Website features or services of our Website may not function properly without cookies.
Your rights under GDPR
You have the following rights:
You may request access to the Personal Data we process about you;
You may request us to correct, update, shield or delete your personal information in our records;
You may request a copy of the Personal Data we have processed about you. We can - on your request - send this copy to another party, so you don't have to send the Personal Data yourself;
You may file a complaint against processing your Personal Data;
You may file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you are under the impression that we process your data unlawfully;
You may always withdraw your consent to process your Personal Data. In that case, we will no longer process your Personal Data for the purpose for which consent is necessary.
Update to this notice
We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Platform or through other means, such as e-mail. We encourage users to periodically review this notice for the latest information on our privacy practices.
After such notice, the use of our services by users in countries outside the European Union will be understood as consent to the updates to the extent permitted by law.
Private Company with Limited Liability