This is how you'll roll

Cart

Your cart is empty!

Shipping
FREE

Delivered in 1-2 weeks

Total price
VanMoof Support & Contact

How can we help?

Whether you’ve got a question about your order or bike, we’re here to help you out in a way that suits you.

Close video

Help

Fix it yourself

Something not right with your bike? We’ll guide you step by step to help solve the problem.

Start fixing

Calendar

Book appointment

Need a repair or a maintenance check-up? Plan an appointment with a Bike Doctor first.

Find appointment

Message

Contact us

Our virtual assistant Boost is always available for instant answers. Boost can also pass you on to our support team.

Start chat

computer-image

FAQ

Our virtual assistant Boost is always available for instant answers. Boost can also pass you on to our support team.

Read our FAQ's

Check your order status

You can check your order status and find an updated expected shipping date in your My VanMoof account. 

Track order
VanMoof and Box VanMoof and Box

Want to get in touch?

We need your name, email address and order or frame number to help you. Make sure you have this information available when contacting us.

Message

Chat with us

Available from:

Mon - Fri*: 10:00 am - 17:30 (CET) Weekends*: 10:00 - 17:00 (CET)

During opening hours, you can click on the speech balloon in the right lower corner to start chatting with our support agents.

Email

Email us

We are experiencing a high volume of support requests, so we may take up to 2 days to reply.

Send an email

Users

Social media

VanMoof representatives are available on the following platforms.

Facebook
Twitter

*Notice
We can't be reached by phone, but you can contact us via chat, email, or social media. You can also send pictures and videos to help us resolve your issue better.