Meet our next gen e-bikes
For riders 165-210 cm | 27.5 inch wheels
For riders 155-200 cm | 24 inch wheels
For riders 5’8” – 6’8” | 28 inch wheels
For riders 5’- 6’5” | 24 inch wheels
For riders 165-205 cm
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Whether you’ve got a question about your order or bike, we’re here to help you out in a way that suits you.
Fix it yourself
Something not right with your bike? We’ll guide you step by step to help solve the problem.
Need a repair or a maintenance check-up? Plan an appointment with a Bike Doctor first.
Our virtual assistant Boost is always available for instant answers. Boost can also pass you on to our support team.
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You can check your order status and find an updated expected shipping date in your My VanMoof account.
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During opening hours, you can click on the speech balloon in the right lower corner to start chatting with our support agents.
We are experiencing a high volume of support requests, so we may take up to 2 days to reply.
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