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  • Austria
  • Belgium
  • Denmark
  • Finland
  • France
  • Germany
  • Ireland
  • Italy
  • Japan
  • Latvia
  • Luxembourg
  • Netherlands
  • Poland
  • Portugal
  • Spain
  • Sweden
  • United Kingdom
  • United States

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We ship to 18 countries, select your preferred country below.

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Peace of Mind Services

The VanMoof S3 & X3’s integrated tech and our growing network mean we can now take our Peace of Mind guarantee to the next level. We’ll always have your back, wherever you ride.

Choose whether you want three-year Maintenance for €298, three-year Theft coverage for €348 – or three-year complete coverage for €590.

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Our Peace of Mind services

Included with your VanMoof
Essentials
  • Track your bike’s location
  • Firmware updates
  • Alarm notifications
  • In-app bike diagnostics
  • Three year warranty
Peace of Mind
Theft
  • Bike Hunters recover your bike
  • Get a replacement bike if we can't find it
  • 3 year service

€348

Three year coverage

Learn more
Peace of Mind
Maintenance
  • Regular check-ups and ad-hoc servicing
  • 3-year service
  • Available in Helsinki

€298

Three year coverage

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Peace of Mind
Theft + Maintenance
Most popular
  • Peace of Mind Theft + Maintenance
  • Available in Helsinki

€590

Three year coverage

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Theft

We're putting bike thieves out of business with our integrated location tracking tech and iron-clad anti-theft guarantee. If your bike goes missing, just report it as stolen in the VanMoof app. The Bike Hunters will immediately get to work and recover your bike within two weeks. If they can't, we'll replace your bike with one of the same (or better) age and condition. 

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More information about Theft

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If your bike is stolen, you’ll need to notify us via the VanMoof app or your My VanMoof account. We’ll also require you to file a police report and forward a copy of it to us. You can contact us via this link .

You can then sit back and relax while the Bike Hunters do their thing. They’ll recover your bike within two weeks. If they can't, we'll replace your bike with one of the same (or better) age and condition.

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We’ll recover or replace up to three times within your three-year coverage. If by some freakish bad luck your bike is stolen a fourth time, we won’t be able to recover or replace your bike, but we will provide you with full tracking information so you can hunt it yourself.

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Sadly, no. We can only recover or replace a stolen bike if the Theft Defense system was armed and the Kick Lock was properly engaged when your bike was stolen.

Maintenance 

Over a three-year period, the Bike Doctors will keep your bike in optimal condition, with proactive check-ups and responsive maintenance in multiple cities across the world. Don't worry – all costs for parts and labor are included in your coverage.

Coverage

green checkpreventive
check ups

 

green checknormal wear
and tear

 

red xflat tires
and vandalism

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The biggest cities in Finland

Peace of Mind: Maintenance is available in the following cities:

Helsinki
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How does it work?

The VanMoof App tracks your riding distance and invites you to check-ups at regular intervals. Our Bike Doctors will evaluate and service any wear and tear to keep your bike riding perfectly and extend its lifespan. We’ll also notify you if any additional repairs are necessary. 

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Maintenance timeline

After your first 1,000km of riding and every 2,500km afterwards, our Bike Doctors will perform a maintenance check on your VanMoof bike – for up to 3 years.
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What we’ll do

Inflate tires • Lubricate drive chain • Check and tighten all critical nuts and bolts • Check brake pads and replace if needed • Check rear hub and adjust if necessary

Complete coverage

Peace of Mind Maintenance is designed to work with our industry-leading three-year warranty, which protects you against material and manufacturing defects.  It’s our way of keeping your bike on the road, and out of the workshop.

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More information about Maintenance

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Wear and tear servicing covers all issues related to the inevitable ageing of your bike’s mechanical components. This includes wear to the wheels, handlebars, controls, chain and chain guard, kickstand, brakes, and brake pads. Damage caused by excessive use of the bike is not covered.

Issues with internal electronics, including the battery, E-shifter, Kick Lock, Turbo Boost, Smart Cartridge, and integrated bell are covered by the bike’s three-year warranty.

Damage to the bike caused by accident or vandalism are not covered by Peace of Mind Maintenance.

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The Peace of Mind Maintenance doesn’t cover everything. The following is not included: 

  1. Flat tires
  2. Damages due to accidents
  3. Damages due to vandalism
  4. Replacement or repairs of parts not caused by normal wear and tear
  5. Electric components
  6. Replacement parts that are outside warranty period
  7. Shipment costs to and from service locations
  8. Issue caused by excessive use of our bikes by for example using a VanMoof as a delivery bike (See the ‘Fair use policy’ in our T&Cs)

If you have an issue outside of normal wear and tear (or what’s covered by your warranty) we can still help, but you may have to pay for repairs and shipping.

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Please visit our knowledge base and Terms and Conditions.

Theft + Maintenance 

Get three-year complete Theft & Maintenance coverage for €590.

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