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Warranty

VanMoof BV guarantees each new VanMoof bicycle frame against defects in workmanship and materials for three years. All original components are guaranteed for a period of three years from the date of delivery.

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Guarantee

VanMoof guarantees each new VanMoof bicycle frame against defects in workmanship and materials for three years. All original components are guaranteed for a period of three years from the date of delivery. This warranty is expressly limited to the repair or replacement of a defective frame, defective product, or defective parts and is the consumer’s sole remedy. A repair or replacement under a guarantee does not extend the guarantee period. Claims under this guarantee must be made directly to your point of purchase in your country. Proof of purchase is required. We advise you to keep your box for transport purposes, since replacement boxes are not covered by the guarantee. If you need a replacement box, we’ll send you one for an additional fee.

This warranty does not cover normal wear and tear, improper assembly or follow-up maintenance, or installation of parts or accessories. The warranty does not apply to damage or failure due to accident, misuse, abuse, neglect, corrosion, or failure to perform maintenance or service at appropriate intervals as specified in the written instructions provided with the product, the VanMoof App, or at www.vanmoof.com. Modification of the frame or components shall void this warranty. VanMoof is not liable for incidental or consequential damages. This warranty does not affect any statutory rights of the consumer.

Disclaimer

Under no circumstances, including, but not limited to negligence, shall VanMoof or any VanMoof distributor (seller) be liable for any damages, including but not limited to special or consequential damages that result from the use of, or the inability to use, the VanMoof bike and/or any other products or materials referred to in this manual, even if VanMoof has been advised of the possibility of such damages. This disclaimer does not affect the statutory rights of the consumer.

Click here to view our Terms and Conditions.