This is how you'll roll
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The integrated tech in our e-bikes and our growing network mean that we can take our Peace of Mind guarantee to the next level. We’ll always have your back, wherever you ride.
We're putting bike thieves out of business with our integrated location tracking tech and iron-clad anti-theft guarantee. If your bike goes missing, just report it as stolen in the VanMoof app. The Bike Hunters will immediately get to work and recover your bike. If they can't, we'll replace your bike with one of the same (or better) age and condition.
If your bike is stolen, you’ll need to notify us via the VanMoof app or your My VanMoof account. We’ll also require you to file a police report and forward a copy of it to us. You can contact us via this link.
You can then sit back and relax while the Bike Hunters do their thing. They’ll recover your bike within two weeks. If they can't, we'll replace your bike with one of the same (or better) age and condition.
Over a three-year period, the Bike Doctors will keep your bike in optimal condition, with check-ups and responsive maintenance in multiple cities across the world. Don't worry – all costs for parts and labor are included in your coverage.
Peace of Mind Maintenance is available in the following cities:
Berlin, Bonn, Bremen, Cologne, Dortmund, Dresden, Essen, Frankfurt, Hanover, Hamburg, Leipzig, Munich, Münster and Nuremberg.
The VanMoof app tracks your riding distance and invites you to check-ups at regular intervals. Our Bike Doctors will evaluate and service any wear and tear to keep your bike riding perfectly and extend its lifespan. We’ll also notify you if any additional repairs are necessary.
Peace of Mind Maintenance is designed to work with our industry-leading two-year warranty, which protects you against material and manufacturing defects. It’s our way of keeping your bike on the road, and out of the workshop.
Wear and tear servicing covers all issues related to the inevitable ageing of your bike’s mechanical components. This includes wear to the wheels, handlebars, controls, chain and chain guard, kickstand, brakes, and brake pads. Damage caused by excessive use of the bike is not covered.
Issues with internal electronics, including the battery, E-shifter, Kick Lock, Turbo Boost, Smart Cartridge, and integrated bell are covered by the bike’s two-year warranty.
Damage to the bike caused by accident or vandalism are not covered by Peace of Mind Maintenance.
The Peace of Mind Maintenance doesn’t cover everything. The following is not included:
If you have an issue outside of normal wear and tear (or what’s covered by your warranty) we can still help, but you may have to pay for repairs and shipping.
Get three-year complete Theft & Maintenance coverage for €590. Available for the VanMoof S5 & A5.