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VanMoof Support & Contact

How can we help?

Need some assistance? You can use our troubleshooting tool to diagnose an issue or make an appointment. You can also contact us for further help.

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Troubleshoot an issue

Log in to your MyVanMoof account, and navigate to the Help tab to get started.

Find a solution


Book an appointment

Something wrong with your bike? The Bike Doctors can help you. Log in to your MyVanMoof account to get started.

Make a booking


Frequently asked questions

Everything you need to know. Browse by topic to find what you are looking for.

View our FAQs


Contact us

Our virtual assistant Boost is always available for instant answers. Boost can also pass you on to our support team.

Start chat

Check your order status

You can check your order status and find an updated expected shipping date in your My VanMoof account. We may ship your bike and accessories separately, so the estimated shipping time for each part of your order may vary.

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Want to get in touch?

We need your name, email address and order or frame number to help you. Make sure you have this information available when contacting us.


Chat with us

Available from:

Mon - Fri*: 10:00 am - 17:30 (CET) Weekends*: 10:00 - 17:00 (CET)

During opening hours, you can click on the speech balloon in the right lower corner to start chatting with our support agents.


Email us

We are experiencing a high volume of support requests, so we may take up to 2 days to reply.

Send an email


Social media

VanMoof representatives are available on the following platforms.


We can't be reached by phone, but you can contact us via chat, email, or social media. You can also send pictures and videos to help us resolve your issue better.