This is how you'll roll
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We offer a 14-day, no-hassle returns policy, because we believe the only way for you to really know if our bikes are right for you, is to ride them.
Commute across town in rush-hour, take it for a long spin, ride it in the rain, and if you're not in love after 14 days you can return it for free. Please make sure to take good care of your bike during your test ride, as we will be unable to issue full refunds for damaged bikes.
If you’re not completely in love, let us know by completing our online return form in your MyVanMoof account. You’ll receive a prepaid returns label and you can schedule a pick-up at a time which suits you. Additionally, you can find our rescission right instruction and a template rescission form here.