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  • Austria
  • Belgium
  • Denmark
  • Finland
  • France
  • Germany
  • Ireland
  • Italy
  • Japan
  • Latvia
  • Luxembourg
  • Netherlands
  • Poland
  • Portugal
  • Spain
  • Sweden
  • United Kingdom
  • United States

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We ship to 18 countries, select your preferred country below.

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Reservation Terms & Conditions

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  1. These terms and conditions (“T&C”) apply to the Reservation and come into effect when you register on the vanmoof.com website, make a reservation by clicking on the button "Reservation", and finalize the purchasing process for the Reservation. You are bound by the Reservation, but you can still withdraw from it under the conditions described below.
  2. The Reservation gives you the right to purchase the VanMoof V (without accessories or registration fees) for the then current retail price, have the amount paid for the Reservation, deducted from that purchase price and offers you for a limited time customer priority in delivery of the VanMoof V.
  3. VanMoof shall announce the date from when you can purchase the VanMoof V and will then issue the Reservation code that will be valid for 6 months (“Validity Period”), and the period in which you can get customer priority in delivery of the VanMoof V (“Priority period”). If you have not purchased a VanMoof V within the Validity Period, VanMoof cancels the Reservation automatically and you will get a full refund on your bank account within 14 days.
  4. You acknowledge that the estimated time of order, delivery or a combination of both,  of the VanMoof V is at the moment of purchasing of the Reservation dependent on various factors, some of which are outside the influence of VanMoof, and you accept that therefore estimated time of order, delivery, or a combination of both may be extended.   
  5. After the purchase of the Reservation you will receive information on the delivery moment of the VanMoof V.   
  6. The purchase of the VanMoof V is subject to your agreement to the then current General VanMoof Terms & Conditions. 
  7. The Reservation is only valid for VanMoof V, not for other models, products or services of VanMoof.
  8. The Reservation is only valid for the purchase of one VanMoof V. After the purchase, the Reservation becomes ineffective for further use. 
  9. The Reservation cannot be used in combination with any other promotion or discount. 
  10. The Reservation is strictly personal, linked to your personal account and email address, and cannot be transferred to, or used by, others.
  11. You are eligible to cancel the Reservation, no reason necessary. You cannot cancel your Reservation after you purchased a VanMoof V.
  12. VanMoof is eligible to cancel the Reservation under one or both of the following circumstances: 
    1. Import and or export restrictions;
    2. Material barriers to market entry;
  13. After a cancellation by VanMoof, under one of the two conditions in this agreement, or by you, no reason necessary, VanMoof renders your Reservation invalid, and you will get a full refund, within 14 days. 
  14. Please note that images shown in VanMoof’s promotional activities are artistic expressions of the VanMoof V and are not an exact reflection of the product specifications. 

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