Location
Tokyo
Department
Customer Support
Employment type
Fulltime

Customer Support Specialist – Japan


We're an innovative bike company with a rapidly expanding team of riders all over the world. You're a Japanese-speaking problem-solver who'll be the voice of VanMoof for customers that contact us via social media, email, or over the phone.

What you'll do

  • Own the phones and digital customer support tools like a pro, answering all questions big and small, as quickly as humanly possible.
  • Be our first port of call for Japanese-language support issues and customer service
  • Get smart with your working hours, so that every customer gets an answer when they need it.
  • Become a walking Encyclopedia about all VanMoof products we've ever sold, so you can answer customer questions in an instant.
  • Transform upset customers into happy ones, through a magic mix of empathy, honesty, and generosity, and escalating upwards when you need help to make it happen.
  • Keep our online FAQ updated with all the latest questions and answers.
  • Be our customers' biggest advocate internally, constantly pushing us to be better.

What you'll bring

  • One to three years experience in some kind of customer-facing role. Bonus points if you have retail, technical, or cycle industry experience.
  • Native Japanese communication skills, both written and spoken – any other language is a major bonus!
  • Good command of the English language.
  • The flexibility to work evenings and weekends as required.
  • Buckets of confidence using digital tools.
  • A can-do, give-me-a-problem-and-I'll-solve-it spirit.
  • Living in Tokyo, our office is located near Harajuku station.

What you'll get

  • Yearly salary of ¥2,704,000 ~ 3,380,000 — based on experience.
  • Your very own VanMoof bike (lend-lease)
  • Laptop, screens, and software tools
  • Insider experience in a rapidly-growing international company
  • Space for you to grow your entrepreneurial skills
  • Special snacks, tasty coffee (and lots of tea) when in the office.
  • Remote work & support during Covid lock-downs

About us

We’re obsessed with cities. So are our bikes. Truly city-proof, they shrink long commutes, scare off bike thieves, and amplify your pedal power.

We made it our mission to get the next billion on bikes. Join us on this journey.

Job descriptions are difficult to interpret. We understand you might not tick all the above boxes. The truth is, we don't either. If you feel excitement about our upcoming challenges, we encourage you to apply now!

Let us get to know you a bit better. We’ve also got a few additional questions for you.

Select Files or drop your files here
File must be smaller than 20mb.

課題(日本語)

ステップ1.携帯電話で自分を録音します。

ステップ2.次のケースをどのように処理するかを説明する自分(自分撮り)のビデオを録画します。
クライアントは自転車の配達を2回続けて延期しましたが、彼らはそれに満足していません。これを行ったのは、自転車を受け取った日に自転車を返送する必要がないように、追加の品質管理を行う必要があったためです。このような状況にお客様とどのように対処するかを教えてください。

ステップ3.WeTransfer / Loom / Cloudapp / etcのようなサイトにアップロードするか、以下のファイルをアップロードして、自分のビデオ録画を送信します。

課題で提供されたアプリケーションのみが考慮されることに注意してください!

Select Files or drop your files here
File must be smaller than 20mb.

Our perks

No Posts found.

Meet the people who keep us rolling

Person in bike in front of window

Read more about VanMoof on our blog

We love to write about what keeps us going. Our blog provides a unique inside in the inner workings of VanMoof and how it is to work here.