Bike Doctor (Tokyo)
We’re an innovative e-bike company with an ever growing community of riders in cities all over the world. Our global teams are expanding as we continue to scale and provide excellent service to our riders across the globe. We’re on the lookout for a Bike Doctor to join our Japan team to assist with the assembly and repair of VanMoof bikes for our community of riders.
What you’ll do
You’ll assemble, repair and service our rider’s bikes to the highest standards in record time.
You’ll develop and build an in-depth knowledge of our entire product range – from past models to present and follow our world-class repair, maintenance and assembly processes.
You’ll keep our Bike Doctor repair shop in tip-top shape.
You’ll flag issues in order to improve our bikes’ and rider happiness to different stakeholders company wide.
You’ll advise our riders from afar so that they can get their problems fixed if they do not live close to the Service Hub.
You’ll assist your colleagues in the store and Customer Support when necessary.
What you’ll bring
You have a passion for bikes and have worked on them before and can tell apart a wrench from a driver.
You are near native or native in Japanese, both written and spoken. English is a plus.
You are willing to wear multiple hats by jumping into different roles to support business needs.
You have availability on weekends.
What you’ll get
15 days paid vacation days + 5 days paid sick leaves
Additional paid leaves for special occasions, e.g. marriage/bereavement, maternity/paternity, health examination and moving house…etc.
Your very own VanMoof bike (lend-lease)
Yearly one discount voucher on a VanMoof bike
All the tools/equipment you’ll need to do the best job possible
Social insurance schemes
Annual health check-up
Unlimited free consultations for mental well-being with Open Up
Transportation allowance (max. ¥20,000/month)
We’re making it our mission to get the next billion on bikes. Truly city-proof, our rides shrink long commutes, scare off bike thieves, and amplify your pedal power. We’re riding the future together. Are you in?
Job descriptions are difficult to interpret. We understand you might not tick all of the boxes above. The truth is, we don’t either. If you feel excited about our upcoming challenges, we encourage you to apply now.