Hub Manager

We’re obsessed with cities and we made it our mission to get the next billion on bikes. Therefore, we’re looking for a leader to run our Seattle Service Hub.  

Our brand stores are more than just bike shops, they’re the city hub for all things VanMoof. As our Hub Manager you have a strong focus on the daily operations and the in-store experience with our customers. Whether it is offering a test ride on our latest bikes, or just a stop by for a tune-up and a great coffee. 

You’ll recruit, lead and train the Seattle Service Hub team, perfecting the in-store look, feel and experience across all visitor touch points. With your hands-on experience and expertise, you’ll grow conversion, customer satisfaction and act as an example for the team.

What you’ll do

• Grow the Service Hub into a VanMoof brand ‘embassy’ by offering our customers the best experience and customer experience during their store visit with our test rides and repair service.

• Turn the annual sales forecast into an actionable plan for your team to make sure we (over)deliver on our promises to customers and hit the targets.

• Manage the team and focus on training and development of the team to optimize sales performance.

• Recruit and manage a high-performance service hub team, including Sales Associates and Bike Doctors. 

• Take responsibility for the full operation of the Service Hub. Manage stock levels and prepare accurate forecasts together with the Bike Doctor teams.

• Together with the Hubs & Service team you will overcome potential roadblocks and work on continuously improving the in-store experience and in-store productivity.

• Develop ideas to surprise and delight our local riders and in-store efficiency.

What you’ll bring

• Experience as Manager or Assistant Manager in a customer-facing environment.

• Minimum of 2-3 years’ people management experience.

• Ability to lead, motivate and train a store team.

• Strong analytical and organizational skills.

• Problem-solving attitude.

• Stellar written and verbal communication skills.

• Availability to work on the weekend.

• An unstoppable ‘get-it-done’ entrepreneurial spirit.

What you’ll get

• Salary Range: $87,840 – $109,800 

• Annually 20 PTOs, 9 federal holidays, and 12 paid sick leaves.

• Additional paid leaves for special occasions, e.g. marriage/bereavement, maternity/parental leave and moving house…etc.

• Your very own VanMoof bike (lend-lease).

• One annual discount voucher on a VanMoof bike.

• All the tools/equipment you’ll need to do the best job possible.

• Health insurance plans start at $1 per month for the base plan, 90% monthly premium coverage for the additional plans.

• Life insurance benefits.

• 401(K).

• Unlimited free consultations for mental well-being with Open Up.

• Free lunch at the service hub once a week.

• Snacks and beverages at the hub to keep you Moofing.

• Classpass membership with 11 classpass credits per month.

About us

We’re obsessed with cities. So are our bikes. Truly city-proof, they shrink long commutes, scare off bike thieves, and amplify your pedal power. We made it our mission to get the next billion on bikes. Join us on this journey.

Job descriptions are difficult to interpret. We understand you might not tick all the above boxes. The truth is, we don’t either. If you feel excited about our upcoming challenges, we encourage you to apply now!