Bike Service Operations
Employment type

Bike Workshop Team Lead

Can you expertly coach our dedicated team of Bike Doctors? We’re on the lookout for a Bike Workshop Team Lead to direct our Bike Doctor team’s daily operations. Your problem-solving mentality and in-depth knowledge of our products will help make sure we work together to provide our riders with flawless service and reach our performance targets.

As our Bike Workshop Team Lead, you’ll focus on developing your team and organize regular Bike Doctor training sessions and 1:1 coaching. You’ll oversee the workshop on a daily basis, and make sure that procedures are followed and objectives are reached. We’ll expect you to report the key performance metrics to your manager. We’ll rely on you to continuously improve our internal processes to drive quality and efficiency within our repair operations.

Our ideal candidate is an experienced leader and a dedicated team player. You have a passion to change the status quo and work well in a fast-paced environment. 

What you’ll do:

  • You’ll know VanMoof inside out, expertly recall your numbers, and lead a Bike Doctor team’s daily operations to achieve specific goals in productivity, quality, output, cost, and revenues where applicable.

  • You’ll understand and be responsible for every aspect of a service location. You’ll be responsible for driving continuous improvements to facilitate exceptional team output and quality of service. 

  • You’ll support the store team to make sure we maintain a consistently high standard of service for our riders.

  • You’ll solve technical and organizational disruptions, help with analysis of larger malfunctions, and determine priorities for repairs.

  • You’ll provide regular coaching and feedback, and have extensive knowledge of your team’s strengths.

  • You’ll hire and organize your team to adapt the workforce to the rider’s demands. 

  • You’ll be able to perform root cause analysis to improve our processes.

  • You’ll be responsible for the performance targets, which you’ll define with your manager at the beginning of each quarter.

  • As a manager, you’ll set a shining example of leadership at VanMoof and be an active spokesperson for our culture and policy.  

  • As a Bike Workshop Team Lead, you’ll be a “Safety Champion” and you’ll lead by example in the field of safety to make sure that safety awareness is increased within the team.

What you’ll bring:

  • You have experience in managing a workshop. Bonus points for proven experience in a fast-paced environment. 

  • You have strong communication and proven leadership skills.

  • You always follow-through, and consistently produce high-quality results. 

  • You’re an analytical thinker and a hands-on problem-solver. 

  • You have a customer-first mindset.

  • You have experience in monitoring and steering teams towards Key Performance Indicators (KPIs), such as appointment and repair lead times; quality and repair efficiency; customer satisfaction; and team engagement.

  • You’re comfortable using Google suites (Google Docs, Google Sheets, Google Forms) and easily adapt to new software.

  • You have strong spoken and written English language skills. 

What you’ll get:

  • 26 paid holiday days for you to unwind

  • Your very own VanMoof bike (lend-lease)

  • Pension plan with Brand New Day

  • Bi-annual performance awards (subject to individual and company results)

  • Laptop, screens, and software tools

  • Insider experience in a rapidly-growing international company

  • Healthy lunch provided when in the office

  • Special snacks, tasty coffee (and lots of tea) when in the office

  • Weekly Bootcamp, weekly yoga, OneFit discount, and ClassPass credits

  • Discount on Dutch health insurance 

About us:

We’re making it our mission to get the next billion on bikes. Truly city-proof, our rides shrink long commutes, scare off bike thieves, and amplify your pedal power. We’re riding the future together. Are you in?

Job descriptions are difficult to interpret. We understand you might not tick all of the boxes above. The truth is, we don’t either. If you feel excited about our upcoming challenges, we encourage you to apply now.

Let us get to know you a bit better. We’ve also got a few additional questions for you.

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