Customer Support Specialist – German

We’re an innovative bike company with a rapidly expanding team of riders all over the world. We’re currently looking for a German-speaking problem-solver who’ll be the voice of VanMoof for our customers that contact us via email or over chat. Sounds good to you? Keep on reading… 

What you’ll do:

• You’ll be our first port of call for German-language support issues and customer service.

• No matter how big or small the request is, you’ll take care of customer service in a timely and accurate manner. 

• You’ll become a walking VanMoof Encyclopedia who is able to provide tip-top technical assistance and information about all of our products and services.

• You’ll help turn our customers’ frowns upside down through a magical formula of empathy, honesty, and generosity. 

• You’ll keep our online FAQs updated with all the latest questions and answers (and provide feedback).

• You’ll be our customers’ biggest advocate internally and constantly push us to be better.
  

What you’ll bring:

• One to three years of experience in some kind of customer-facing role. There are bonus points if you have retail, technical, or cycle industry experience.

• You are available 32-40 hours a week

• Native-level German communication skills, both written and spoken.

• A great command of the English language. Dutch or French is a major bonus!

• The flexibility to work evenings, weekends, and public holidays as required.

• Buckets of confidence using digital tools.

• No fear of change! You’ll find excitement in working in a fast-growing and rapidly changing environment. 

• A can-do, give-me-a-problem-and-I’ll-solve-it spirit

• This role is available on a full-time & part-time basis

• You ideally live in/around Amsterdam but we’re open to relocation

What you’ll get:

• 26 paid holidays for you to unwind

• Your very own VanMoof bike (lend-lease)

• Laptop, screens, and software tools

• Insider experience in a rapidly-growing international company and opportunities to learn and grow

• Healthy lunch provided when in the office

• Special snacks, tasty coffee (and lots of tea) when in the office

• Weekly bootcamp, weekly yoga, and OneFit discount

• Discount on additional insurance and dental insurance at Zilveren Kruis 

About us

We’re making it our mission to get the next billion on bikes. Truly city-proof, our rides shrink long commutes, scare off bike thieves, and amplify your pedal power. We’re riding the future together. Are you in?

Job descriptions are difficult to interpret. We understand you might not tick all of the boxes above. The truth is, we don’t either. If you feel excited about our upcoming challenges, we encourage you to apply now.