Customer Support Specialist – German

We're an innovative bike company with a rapidly expanding team of riders all over the world. You're a German-speaking problem-solver who'll be the voice of VanMoof for customers that contact us via social media, email, or over the phone.

What you'll do

Be our first port of call for German-language support issues and customer service
Get smart with your working hours, so that every customer gets an answer when they need it.
Become a walking Encyclopedia about all VanMoof products we've ever sold, so you can answer customer questions in an instant.
Transform upset customers into happy ones, through a magic mix of empathy, honesty, and generosity, and escalating upwards when you need help to make it happen.
Keep our online FAQ updated with all the latest questions and answers.
Be our customers' biggest advocate internally, constantly pushing us to be better.

What you'll bring

One to three years experience in some kind of customer-facing role. Bonus points if you have retail, technical, or cycle industry experience.
Native level German communication skills, both written and spoken –
A great command of the English language, Dutch or French is a major bonus!
The flexibility to work evenings and weekends as required.
Buckets of confidence using digital tools.
A can-do, give-me-a-problem-and-I'll-solve-it spirit.

What you'll get

26 paid holidays for you to unwind
Your very own VanMoof bike (lend-lease)
Laptop, screens, and software tools
Insider experience in a rapidly-growing international company
Healthy lunch provided when in the office
Special snacks, tasty coffee (and lots of tea) when in the office
Weekly Bootcamp, Weekly Yoga + Onefit discount
Discount on Dutch Health Insurance

About us

We’re obsessed with cities. So are our bikes. Truly city-proof, they shrink long commutes, scare off bike thieves, and amplify your pedal power.

We made it our mission to get the next billion on bikes. Join us on this journey.

Job descriptions are difficult to interpret. We understand you might not tick all the above boxes. The truth is, we don't either. If you feel excitement about our upcoming challenges, we encourage you to apply now!

Let us get to know you a bit better. We’ve also got a few additional questions for you.

First and last name*

Email*

What is your phone number?

Do you currently live in the Netherlands?*

Yes No

Linkedin URL

Resume

Select Files or drop your files here

File must be smaller than 20mb.

Why do you want to work at VanMoof?*

I understand that the fulltime salary for this position is 2100 EUR / month gross.*

Yes No

I want to work*

Part-time: weekends (and 1 day during the week)Full-time: 5 days per week (of which 2 times per month during the weekend)

When can you start?*

Assignment (In German)

Step 1. Record yourself with your Mobile Phone.

Step 2. Record a video of yourself (selfie) explaining (in German 🇩🇪) how you would handle the following case:

A client has had his bike delivery postponed 2 times in a row and they are not happy about it. We did this because we had to do an additional quality control to make sure they did not have to send their bike back the day that they received it. Please tell us how you would handle this situation with the customer.

Step 3. Send the video recording of yourself by uploading it to a site like WeTransfer/Loom/Cloudapp/etc or upload the file (whichever you prefer).

Note that we only take applications into consideration provided with the assignment!

Link / url to the file

OR: upload the file

Max 50MB

Select Files or drop your files here

File must be smaller than 20mb.

Our perks

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Customer Support Specialist – German

Assignment (In German)

Our perks

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