Customer Support Specialist – Dutch

We’re an innovative bike company with a rapidly expanding team of riders all over the world. We’re looking for a Dutch-speaking problem-solver who’ll be the voice of VanMoof for our riders via phone, email, or over chat. Sounds like a perfect fit? Keep on reading… 

What you’ll do:

• You’ll be our first port of call for our riders in Dutch and English.

• You’re available 32-40 hours a week

• No matter how big or small the request is, you’ll take care of rider requests in a timely and accurate manner. 

• You’ll become a walking VanMoof Encyclopedia, able to provide tip-top assistance and information on all of our products and services.

• You’ll help turn our customers’ frowns upside down through a magical formula of empathy, honesty, and generosity. 

• You’ll be our riders’ biggest advocate internally and constantly push us to be better.

What you’ll bring:

• One to three years of experience in a customer-facing role. Bonus points if you have retail, hospitality, or cycle industry experience.

• Native-level Dutch communication skills, both written and spoken.

• Great command of both the Dutch and English languages. Any other language is a major bonus!

• The flexibility to work weekends and public holidays as required.

• You’re excited about working in a fast-growing and rapidly changing environment. 

• A can-do, give-me-a-problem-and-I’ll-solve-it attitude.

• You live in or are able to travel to Amsterdam on a daily basis.

What you’ll get:

• 26 paid holiday days for you to unwind

• Your very own VanMoof bike (lend-lease)

• Pension plan with Doenpensioen a.s.r

• Bi-annual performance awards (subject to individual and company results)

• Laptop, screens, and software tools

• Insider experience in a rapidly-growing international company

• Healthy lunch provided when in the office

• Special snacks, tasty coffee (and lots of tea) when in the office

• Weekly active classes, OneFit discount, and ClassPass credits

About us

We’re making it our mission to get the next billion on bikes. Truly city-proof, our rides shrink long commutes, scare off bike thieves, and amplify your pedal power. We’re riding the future together. Are you in?

Job descriptions are difficult to interpret. We understand you might not tick all of the boxes above. The truth is, we don’t either. If you feel excited about our upcoming challenges, we encourage you to apply now.