Location
Amsterdam
Department
Customer Support
Employment type
Fulltime

Customer Support Specialist – Dutch speaking


We’re an innovative bike company with a rapidly expanding team of riders all over the world. We’re looking for a Dutch-speaking problem-solver who’ll be the voice of VanMoof for our riders via phone, email, or over chat. Sounds like a perfect fit? Keep on reading… 

What you’ll do:

  • You’ll be our first port of call for our riders in Dutch and English.

  • No matter how big or small the request is, you’ll take care of rider requests in a timely and accurate manner. 

  • You’ll become a walking VanMoof Encyclopedia, able to provide tip-top assistance and information on all of our products and services.

  • You’ll help turn our customers’ frowns upside down through a magical formula of empathy, honesty, and generosity. 

  • You’ll be our riders’ biggest advocate internally and constantly push us to be better.

What you’ll bring:

  • One to three years of experience in a customer-facing role. Bonus points if you have retail, hospitality, or cycle industry experience.

  • Native level Dutch communication skills, both written and spoken.

  • Great command of both the Dutch and English languages. Any other language is a major bonus!

  • The flexibility to work weekends and public holidays as required.

  • You’re excited about working in a fast-growing and rapidly changing environment. 

  • A can-do, give-me-a-problem-and-I’ll-solve-it attitude.

  • You live in or are able to travel to Amsterdam on a daily basis.

 

What you’ll get:

  • 26 paid holidays for you to unwind

  • Your very own VanMoof bike (lend-lease)

  • Pension Plan by Brand New Day

  • Laptop, screens, and software tools

  • Insider experience in a rapidly-growing international company and opportunities to learn and grow

  • Healthy lunch provided when in the office

  • Special snacks, tasty coffee (and lots of tea) when in the office

  • Weekly bootcamp, weekly yoga, and OneFit discount

  • Discount on Dutch health insurance

 

About us

We’re making it our mission to get the next billion on bikes. Truly city-proof, our rides shrink long commutes, scare off bike thieves, and amplify your pedal power. We’re riding the future together. Are you in?

Job descriptions are difficult to interpret. We understand you might not tick all of the boxes above. The truth is, we don’t either. If you feel excited about our upcoming challenges, we encourage you to apply now.

#klantenservice #klanten #service #nederlands #nederlandssprekend #amsterdam #vanmoof

Let us get to know you a bit better. We’ve also got a few additional questions for you.

Select Files or drop your files here
File must be smaller than 20mb.

Assignment (In English)

Step 1. Record yourself with your Mobile Phone.

Step 2. Record a video of yourself explaining how you would handle the following case:

A client has had his bike delivery postponed 2 times in a row and they are not happy about it. We did this because we had to do an additional quality control check to ensure they received their bike in tip-top condition.
Please tell us how you would handle this situation with the customer.

Step 3. Send the video recording of yourself by uploading it to a site like WeTransfer/Loom/Cloudapp/etc or Upload the file directly (whichever you prefer)

Note that we only take applications into consideration provided with the assignment!

Select Files or drop your files here
File must be smaller than 20mb.

Our perks

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