Location
Amsterdam
Department
Customer Support
Employment type
Fulltime

Customer Support Specialist – Dutch speaking


We're an innovative bike company with a rapidly expanding team of riders all over the world. We’re currently looking for a Dutch-speaking problem-solver who'll be the voice of VanMoof for our customers that contact us via phone, email, or over the chat. Sounds good to you? Keep on reading… 

What you'll do:

  • You’ll be our first port of call for Dutch-language support issues and customer service.

  • No matter how big or small the request is, you’ll take care of customer service in a timely and accurate manner. 

  • You’ll become a walking VanMoof Encyclopedia who is able to provide tip-top technical assistance and information about all of our products and services.

  • You’ll help turn our customers’ frowns upside down through a magical formula of empathy, honesty and generosity. 

  • You’ll keep our online FAQs updated with all the latest questions and answers (and provide feedback).

  • You’ll be our customers' biggest advocate internally and constantly push us to be better.

What you'll bring:

  • One to three years experience in some kind of customer-facing role. There are bonus points if you have retail, technical, or cycle industry experience.

  • Native level English communication skills, both written and spoken.

  • A great command of the Dutch and English language. German and/or French are a major bonus!

  • The flexibility to work evenings, weekends and public holidays as required.

  • Buckets of confidence using digital tools.

  • No fear of change! You’ll find excitement in working in a fast growing and rapidly changing environment. 

  • A can-do, give-me-a-problem-and-I'll-solve-it spirit.

  • You need to live in/or around Amsterdam.

 

What you'll get:

  • 26 paid holidays for you to unwind

  • Your very own VanMoof bike (lend-lease)

  • Laptop, screens, and software tools

  • Insider experience in a rapidly-growing international company and opportunities to learn and grow

  • Healthy lunch provided when in the office

  • Special snacks, tasty coffee (and lots of tea) when in the office

  • Weekly bootcamp, weekly yoga and OneFit discount

  • Discount on Dutch health insurance

 

About us

We’re making it our mission to get the next billion on bikes. Truly city-proof, our rides shrink long commutes, scare off bike thieves, and amplify your pedal power. We’re riding the future together. Are you in?

Job descriptions are difficult to interpret. We understand you might not tick all of the boxes above. The truth is, we don't either. If you feel excited about our upcoming challenges, we encourage you to apply now.

Let us get to know you a bit better. We’ve also got a few additional questions for you.

Select Files or drop your files here
File must be smaller than 20mb.

Assignment (In English)

Step 1. Record yourself with your Mobile Phone.

Step 2. Record a video of yourself (selfie) explaining how you would handle the following case:

A client has had his bike delivery postponed 2 times in a row and they are not happy about it. We did this because we had to do an additional quality control to make sure they did not have to send their bike back the day that they received it. Please tell us how you would handle this situation with the customer.

Step 3. Send the video recording of yourself by uploading it to a site like WeTransfer/Loom/Cloudapp/etc or Upload the file directly (whichever you prefer)

Note that we only take applications into consideration provided with the assignment!

Select Files or drop your files here
File must be smaller than 20mb.

Our perks

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