ask joffrey

The entire team worked hard to make your VANMOOF fast and smooth. However, if there is anything wrong with it, please let us* know soon, so we can help you get it back in shape.

The fastest way to let us know what slows your flow is by filling out this sheet. It will be transferred from your computer with an invisible hand and given straight to me, Joffrey.

I will be taking this sheet into my VANMOOF laboratory and study it to find the best solution for you. Within 24 hours you will hear from me. Except for weekends as then I play soccer.

Groetjes Joffrey!

* If you purchased it directly from us, if not: please ask your dealer!





product data



problem | complaint

leds
doesn't shine in the dark doesn't charge with charger doesn't charge in the sun faulty push button

rear hub
makes noise when freewheeling wrong adjusted / tolerance on bearing

front hub
makes noise when freewheeling wrong adjusted / tolerance on bearing

bottom bracket
makes noise came loose

front fork
broken fork ring paint damaged

saddle
stolen

mudguard/stays front
paint damaged

mudguard/stays rear
paint damaged

tire front
puncture by delivery

tire rear
puncture by delivery

rim front
damaged/dented

rim rear
damaged/dented

chain
broken




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